About Us: Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We hav…
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Full-time
Health Plan, Dental Plan, Employee Referral Program, Career Development Opportunities, Employee Discounts, On-site Parking
Posted 97d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for customers to provide advice on telecommunication devices and plans. Meet monthly sales targets while maintaining customer loyalty and collaborating with team members.
Requirements
Candidates should have previous customer service experience and a positive attitude. Ability to work a flexible schedule and handle a fast-paced environment is required.
Full job description
About Us: Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 38 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.
We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.
About this Role: Our Sales Associates are key players who reflect our brand by being the first point of contact with our customers. They are experts in building strong customer relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans. Most of all they are strong team players who demonstrate a high level of energy and support each other to meet monthly objectives and strive as a team.
Why work at Wireless DNA:
Competitive base compensation plus lucrative Commission
Comprehensive health and dental plan
Great Employee Referral Program
Opportunities to grow and develop your career
Great culture, with a diverse and inclusive Workplace
Employee discounts across Rogers & Fido services
Parking available on site
Monthly birthday recognition, acknowledgement, and celebrations
Opportunity to give back to the community through volunteering / participating in company events
In this role you will:*
Demonstrate and deliver superior and consistent customer services, while taking ownership of problems by de-escalating any issues and providing alternative advice
Be pro-active to learning about the launch of new company products and services by keeping yourself up to date with all promotions in a timely manner
Utilize digital tools and systems to interact with our customers
Meet and exceed key performance metrics by regularly reviewing monthly sales targets and the percent to objective
Collaborate well with team members to provide alternative solutions to problems while effectively communicating any updates or changes to processes and procedures
Be able to work a varied and flexible schedule (Monday – Sunday)
You are someone who:
Always maintains a positive attitude when dealing with customers
Has demonstrated past customer service experience
Enjoys building rapport with customers
Ensures that customers understand our products and services
Is comfortable taking ownership, showing initiative, and taking lead
Ability to multi-task in a fast-paced environment
Can handle challenging feedback and stay self-motivated to achieve results
Takes pride in their work environment and acts as a brand ambassador
Compensation : $17.60 hourly plus commissions
It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide.
An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to keep people connected in an increasingly digital world.
For businesses, Wireless DNA provides business wireless plans, enterprise mobility solutions, internet and connectivity services, unified communications, and business phone systems—helping organizations stay connected across teams, devices, and locations with scalable and dependable solutions.
For consumers, we offer mobile devices, wireless plans, accessories, and in-store support, delivering a seamless retail experience backed by trusted national networks and knowledgeable teams.
With a 25-year legacy and an award-winning network of stores, Wireless DNA brings the latest in telecommunications technology together with customer-focused service—bridging enterprise-grade connectivity with everyday wireless needs across Canada.
Offices: 1109-4789 Yonge Street, Toronto, Ontario M2N 0G3, CA · 1250 South Service Rd, Mississauga, Ontario L5E 1V4, CA · 7205 Goreway Dr, Mississauga, Ontario L4T 2T9, CA · 3850 Sheppard Ave E, Unit 0075, Scarborough, Ontario M1T 3L4, CA · 2900 Markham Rd, Unit A47, Scarborough, Ontario M1X 1E6, CA
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide.
An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to keep people connected in an increasingly digital world.
For businesses, Wireless DNA provides business wireless plans, enterprise mobility solutions, internet and connectivity services, unified communications, and business phone systems—helping organizations stay connected across teams, devices, and locations with scalable and dependable solutions.
For consumers, we offer mobile devices, wireless plans, accessories, and in-store support, delivering a seamless retail experience backed by trusted national networks and knowledgeable teams.
With a 25-year legacy and an award-winning network of stores, Wireless DNA brings the latest in telecommunications technology together with customer-focused service—bridging enterprise-grade connectivity with everyday wireless needs across Canada.
Offices: 1109-4789 Yonge Street, Toronto, Ontario M2N 0G3, CA · 1250 South Service Rd, Mississauga, Ontario L5E 1V4, CA · 7205 Goreway Dr, Mississauga, Ontario L4T 2T9, CA · 3850 Sheppard Ave E, Unit 0075, Scarborough, Ontario M1T 3L4, CA · 2900 Markham Rd, Unit A47, Scarborough, Ontario M1X 1E6, CA