Window World is the largest window replacement company in the United States. We are a family owned and operated business that generates over $63 Million dollars a year in sales. We are looking for highly motivated and en…
Skills: Customer service, Communication, Active listening, Interpersonal skills, Rapport building
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$16/hr–$17/hr
Full-time
Paid time off, Health insurance, Dental insurance, 401(k), Retirement benefits, Gym memberships or discounts
Posted 2d ago
~40 hrs/week
Responsibilities
The specialist is responsible for managing inbound and outbound customer communications, scheduling, and resolving product or service issues. They must also maintain accurate customer records and contribute to team goals by providing product information and support.
Requirements
Candidates should have at least one year of customer service experience and strong verbal and written communication skills. Proficiency in computer tools like Gmail, Google Docs, and Google Sheets is required, along with a patient and empathetic attitude.
Full job description
Window World is the largest window replacement company in the United States. We are a family owned and operated business that generates over $63 Million dollars a year in sales. We are looking for highly motivated and energetic professionals to join our team. Window World offers growth potential within, providing an opportunity for a career, not just a job. Customer service specialist are responsible for communicating with current and potential customers, scheduling, and creating positive experiences for customers. We look to hire energetic, positive, and enjoyable individuals to join our team.THIS IS NOT AS REMOTE POSITION
Job Purpose: Provide excellent customer service by providing product and service information; resolving product and service problems; listening to customers needs or issues and providing helpful solutions to their problems. This position reports to the Customer Service Manager and is not a remote position.
Duties:
Handles all inbound and outbound calls using proper phone etiquette
Attract potential customers when answering product and service questions; suggesting information about other products and services.
Maintain customer records by updating account information; maintains strict confidentiality of financial and sensitive information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Possess in-depth knowledge of all Window World products and services
Ensure store front tidiness and cleanliness.
Skills/Qualifications:
One year of Customer Service Experience preferred
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Advanced troubleshooting skills
Computer literacy (Google - Gmail, Google Docs, and Google Sheets)
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services
Preferred ability to speak multiple languages, especially those common among callers
Window World Inc., is the largest window replacement company in America and home to the ORIGINAL $189 window!
The franchise stores in Atlanta, GA, Huntsville, AL and Muscle Shoals, AL are locally owned and operated by Mike and Melissa Edwards and their family. The Window World belief is that we are a family and we treat our customers like family too!
In addition to windows we offer siding, entry doors, garage doors, gutters and blown insulation.
Window World offers "Simply the Best for Less." Call to get your FREE ESTIMATE today!
Offices: 118 Shaver Street, N. Wilkesboro, NC 28659, US · 1804 Sportsman Ln, Huntsville, Alabama 35816, US · 717 Michigan Ave, Muscle Shoals, AL 35661, US · 2125 Corporate Drive, Suite 1010, Marietta, Georgia 30067, US
Vinyl Replacement WindowsVinyl SidingEntry Doors and Garage Doorsand Blown Insulation
Window World Inc., is the largest window replacement company in America and home to the ORIGINAL $189 window!
The franchise stores in Atlanta, GA, Huntsville, AL and Muscle Shoals, AL are locally owned and operated by Mike and Melissa Edwards and their family. The Window World belief is that we are a family and we treat our customers like family too!
In addition to windows we offer siding, entry doors, garage doors, gutters and blown insulation.
Window World offers "Simply the Best for Less." Call to get your FREE ESTIMATE today!
Offices: 118 Shaver Street, N. Wilkesboro, NC 28659, US · 1804 Sportsman Ln, Huntsville, Alabama 35816, US · 717 Michigan Ave, Muscle Shoals, AL 35661, US · 2125 Corporate Drive, Suite 1010, Marietta, Georgia 30067, US
Vinyl Replacement WindowsVinyl SidingEntry Doors and Garage Doorsand Blown Insulation