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$60k–$65k/yr
Full-time
high school, professional certificate
Medical insurance, Dental insurance, Vision coverage, Paid time off, Paid holidays, 401(k) with company match
Posted 14d ago
~40 hrs/week
Responsibilities
Oversee the daily operation, maintenance, and safety of all resort pools and aquatic facilities to ensure high standards of cleanliness and guest satisfaction. Lead and coach a team while managing water chemistry, equipment repairs, and regulatory compliance.
Requirements
Requires a High School Diploma or GED and a Certified Pool Operator (CPO) certification. Candidates must have at least one year of supervisory experience in a hospitality or aquatic facility setting.
Full job description
Company Description
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
Westgate Resorts is seeking an experienced and motivated Pool Maintenance Manager to oversee the daily operation, maintenance, and safety of all resort pools, spas, and aquatic facilities. This leadership role is responsible for ensuring all aquatic amenities are maintained to the highest standards of cleanliness, safety, and operational excellence while delivering an exceptional guest experience. The ideal candidate will possess strong technical knowledge of commercial pool systems, water chemistry, preventative maintenance, and health department regulations, while also demonstrating the leadership skills necessary to develop, coach, and support a high-performing team.
As a Pool Maintenance Manager, you will:
Oversee the daily operation and maintenance of all resort pools and aquatic facilities
Maintain proper water chemistry through routine testing and chemical adjustments in accordance with state and local health department regulations
Ensure all pools consistently meet safety, sanitation, and operational standards
Monitor and maintain pool filtration systems, pumps, motors, heaters, chemical feeders, chlorination systems, and related equipment
Perform routine inspections of pool equipment and coordinate repairs or preventative maintenance as needed
Maintain accurate records of water quality testing, maintenance activities, inspections, and regulatory compliance
Troubleshoot equipment issues and perform minor repairs when appropriate
Coordinate with Engineering and outside vendors for major repairs and equipment replacements
Conduct daily inspections of pools, pool decks, fencing, lighting, signage, furniture, and surrounding recreational areas to identify and correct safety concerns
Respond promptly to emergency situations, equipment failures, and guest concerns while following established safety procedures
Maintain extensive knowledge of the resort, amenities, and recreational offerings to effectively assist guests
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
High School Diploma or GED.
Certified Pool Operator (CPO) Certification Required
Aquatics Facilitator Operator (AFO) Preferred
Valid Driver's License with an acceptable driving record
Minimum of 1 year of supervisory or leadership experience
Experience in hospitality, resort, hotel, waterpark, or commercial aquatic facility operations
Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Property: 40003-WG Smoky Mountain Resort
Compensation: USD 60000 - USD 65000 - hourly
Related keywords
Pool MaintenanceWater ChemistryCPOAFOResort OperationsAquaticsSafety StandardsFiltration SystemsPreventative MaintenanceHospitalityLeadershipRegulatory ComplianceChemical FeedersChlorination SystemsFacility ManagementWater Park
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For, and by TIME as one of America's Best Private Companies. These awards reflect our commitment to creating opportunities, enriching lives and delivering exceptional experiences for our Owners, Guests and Team Members.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For, and by TIME as one of America's Best Private Companies. These awards reflect our commitment to creating opportunities, enriching lives and delivering exceptional experiences for our Owners, Guests and Team Members.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US