Naperville, Illinois, United States · Hybrid
$40k–$55k/yr
Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Naperville, is looking for a dedicated and skilled Tier 1 Technician to join our growing team. As a member of our employee-owner…
Skills: Workstation Imaging, User Account Provisioning, Microsoft 365, Entra ID, Active Directory
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The role focuses on building, configuring, and deploying workstations and provisioning user accounts according to client standards. Additionally, the technician provides first-line technical support, including password resets and peripheral setup.
Requires a high school diploma and 1-2 years of technical support experience, with a preference for associate degrees or IT certifications. Candidates must have a valid driver's license and the ability to lift up to 50 lbs for on-site client visits.
Company Overview
WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Naperville, is looking for a dedicated and skilled Tier 1 Technician to join our growing team. As a member of our employee-owner community, you’ll play a critical role in delivering exceptional on-site and remote technical support to our clients. The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer satisfaction.
Position Overview
The Tier 1 Service Technician is the foundation of service delivery at WEBIT Services. This is a hands-on provisioning-focused role. You will spend most of your time building and deploying workstations, creating and securing user accounts. and handling first line support requests for our clients.
Most of this work is scheduled, repeatable and documented. Success in the role comes from consistency and attention to detail more than raw troubleshooting speed. A workstation built cleanly, an account created correctly, and a ticket documented clearly all prevent problems downstream for the client and the rest of the team. This position is perfect for individuals with a solid foundational knowledge of IT systems who are eager to expand their skills in a dynamic, client-focused environment.
What You Will Spend Your Time On
Key Responsibilities
Workstation Builds and Deployment
User Account Creation and Access
General Support
Process and Documentation
Experience/Education:
Working Conditions
Benefits:
Additional Information:
Empowering Purpose-Driven Organizations Through Technology Support, Service & Strategic Guidance.
You rely on technology every day, but is it really working for you? Maybe it feels like IT is just one more thing holding your business back. You’ve dealt with recurring issues, sluggish support, missed opportunities, and rising security risks. You’ve invested time and money, but it’s not translating into real progress—or a competitive advantage. You want more than a vendor. You want a technology PARTNER who listens, understands your goals, and helps your team work smarter, not harder. You want proactive strategies, not just reactive fixes. And you want technology that supports growth, aligns with your business plan, and stays ahead of threats—not one that’s constantly behind. That’s where your journey with us begins. At WEBIT Services, we work with organizations that are ready for something better. We start by understanding how your business operates, what outcomes matter most to you, and what’s standing in your way. Then, we build a long-term strategy that transforms your IT from a cost center into a value driver. You don’t need more tools. You need the right ones—backed by an employee-owner team that’s invested in your success. Let’s have a conversation about what’s not working, where you want to go, and how technology can help you get there.
Offices: 1815 W. Diehl Road, Suite 200, Naperville, IL 60563, US
Empowering Purpose-Driven Organizations Through Technology Support, Service & Strategic Guidance.
You rely on technology every day, but is it really working for you? Maybe it feels like IT is just one more thing holding your business back. You’ve dealt with recurring issues, sluggish support, missed opportunities, and rising security risks. You’ve invested time and money, but it’s not translating into real progress—or a competitive advantage. You want more than a vendor. You want a technology PARTNER who listens, understands your goals, and helps your team work smarter, not harder. You want proactive strategies, not just reactive fixes. And you want technology that supports growth, aligns with your business plan, and stays ahead of threats—not one that’s constantly behind. That’s where your journey with us begins. At WEBIT Services, we work with organizations that are ready for something better. We start by understanding how your business operates, what outcomes matter most to you, and what’s standing in your way. Then, we build a long-term strategy that transforms your IT from a cost center into a value driver. You don’t need more tools. You need the right ones—backed by an employee-owner team that’s invested in your success. Let’s have a conversation about what’s not working, where you want to go, and how technology can help you get there.
Offices: 1815 W. Diehl Road, Suite 200, Naperville, IL 60563, US
