Regina, Saskatchewan, Canada · On-site
Not every call center job changes someone's day. This one can. We are looking for people who combine professionalism, empathy and attention to detail to support callers when they need reassurance, guidance and a caring v…
Skills: Active listening, Empathy, Professionalism, Attention to detail, Communication
Regina, Saskatchewan, Canada · On-site
Full-Time Overnight Call Centre Specialist We An-Ser is looking for reliable and detail-focused Full-Time Overnight Call Centre Specialists to join our expanding team. In this crucial role, you will deliver friendly, pro…
Skills: Call Management, Information Gathering, Data Entry, English Communication, Windows OS
Regina, Saskatchewan, Canada · On-site
Customer Support Agent (Full-Time) Location: In-Office I Pay: $17/hr I Schedule: 4-day work week (10-hr shifts) At We An-Ser, we are the voice of our clients. We're looking for calm, professional, and tech-savvy individu…
Skills: Inbound Call Management, Customer Support, Typing Speed 35+ WPM, Professionalism, Empathy
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Serve as the primary point of contact for callers, providing professional and empathetic support for both routine and sensitive inquiries. Document all interactions accurately and follow established procedures to ensure timely message delivery.
Candidates must be at least 18 years old and possess strong active listening, typing, and computer skills. The role requires the ability to handle emotionally sensitive situations and maintain a flexible schedule including evenings, weekends, and holidays.
Not every call center job changes someone's day. This one can.
We are looking for people who combine professionalism, empathy and attention to detail to support callers when they need reassurance, guidance and a caring voice.
We provide professional inbound communication services as the trusted first point of contact for many of our clients. Our agents answer calls that range from routine inquiries to urgent and emotionally sensitive situations including supporting families contacting funeral homes during times of loss.
The people who are most successful in this role are those who genuinely enjoy helping others and can remain calm, patient, and compassionate during difficult conversations. They are exceptional listeners who naturally puts others at ease, communicates with empathy and professionalism and recognize that every interaction deserves care and respect. They stay focused under pressure, pay close attention to detail and can confidently navigate multiple. computer systems while ensuring every caller feels heard and supported.
Success in this role also requires excellent active listening skills, accurate and efficient typing, proficiency using Microsoft Windows based computer systems and the ability to handle confidential information without discretion. Candidates must be at least 18 years of age and be available to work a flexible schedule that includes evenings, weekends and holidays.
This position includes handling emotionally sensitive conversations, including calls from families experiencing loss. While these calls can be challenging, our team receives comprehensive training and ongoing support to help them provide compassionate service with confidence.
What makes this role different than other customer service positions?
Every call is an opportunity to make someone's day a little easier. Whether assisting a family during a difficult time, helping a business stay connected, or ensuring urgent information reaches the right person, you'll play an important role in providing peace of mind when it matters the most.
The Essential Duties of our Representatives are:
Compensation: $17/hr per hour
Shifts:
Our Benefits for Full Time Employees Include:
If you are someone who can combine compassion with professionalism and believes that every conversation deserves care, we'd love to hear from you.
Apply today and become the calm, caring voice people count on when it matters most.
Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - Apply today!
Producers and service providers turn to We An-Ser Communications Group to dramatically increase the efficiencies within their organizations -- particularly when it comes to protecting assets, increasing productivity, and surpassing all safety expectations...http://youtu.be/nUXBkNZRl3o We are usually brought in when… 1. Smoke signals are no longer an effective means of communication to protect the safety of the workers We are brought in when companies look to improve safety processes, decrease the risks of working alone/remote, driving from point “A” to point “B”, and while preforming critical non-routine and routine tasks. 2. Downtime means a loss in revenue We are brought in when companies require assets to be monitored, tracked, and prompt dispatching to all notifications by a live agents 24/7. 3. Time is critical and a late response may be deadly We are brought in when a company starts up and is required by law to have an emergency telephone number answered 24/7/365 days per year by a live agent to process the transaction. 4. Chicken scratch is not a sold paper trail We are brought in when a company needs to track and monitor the journeys travelled by their employees to ensure the safety of the organization which in turn brings their people home to loved ones. 5. They’ve had it with “it is what it is service” A company needs to increase customer service and they are not in a position to increase head count and operational costs. 6. Operational Efficiency needs to be improved A company needs to decrease/improve operation costs and provide services around the clock. Hiring is costly and very time consuming compared to hiring We An-Ser and saving +20%.
Offices: Regina, Saskatchewan S4n7L2, CA
Producers and service providers turn to We An-Ser Communications Group to dramatically increase the efficiencies within their organizations -- particularly when it comes to protecting assets, increasing productivity, and surpassing all safety expectations...http://youtu.be/nUXBkNZRl3o We are usually brought in when… 1. Smoke signals are no longer an effective means of communication to protect the safety of the workers We are brought in when companies look to improve safety processes, decrease the risks of working alone/remote, driving from point “A” to point “B”, and while preforming critical non-routine and routine tasks. 2. Downtime means a loss in revenue We are brought in when companies require assets to be monitored, tracked, and prompt dispatching to all notifications by a live agents 24/7. 3. Time is critical and a late response may be deadly We are brought in when a company starts up and is required by law to have an emergency telephone number answered 24/7/365 days per year by a live agent to process the transaction. 4. Chicken scratch is not a sold paper trail We are brought in when a company needs to track and monitor the journeys travelled by their employees to ensure the safety of the organization which in turn brings their people home to loved ones. 5. They’ve had it with “it is what it is service” A company needs to increase customer service and they are not in a position to increase head count and operational costs. 6. Operational Efficiency needs to be improved A company needs to decrease/improve operation costs and provide services around the clock. Hiring is costly and very time consuming compared to hiring We An-Ser and saving +20%.
Offices: Regina, Saskatchewan S4n7L2, CA
