Austin, Texas, United States · On-site
$20/hr–$23/hr
Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique …
Skills: Customer service, Call center operations, Communication skills, Attention to detail, Multitasking
Austin, Texas, United States · On-site
$20/hr–$23/hr
Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique …
Skills: Customer Service, Call Center Operations, Billing Management, Policy Administration, Multitasking
Austin, Texas, United States • On-site
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Serve as the primary point of contact for inbound calls and chats to assist policyholders and partners with billing and policy inquiries. Manage documentation and navigate multiple carrier systems to ensure accurate and professional resolution of requests.
Requires at least two years of customer service experience, including one year in a call center environment. A Texas Property & Casualty insurance license is preferred, and the company provides support for exam fees.
Who We Are.
At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.
What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.
As a Customer Experience Specialist at We Insure, you’ll deliver top-tier support to policyholders, producers, lenders, and partners. You’ll manage inbound calls, live chats, and task work, with occasional outbound calls to follow up or resolve issues. In this fast-paced, tech-savvy environment, you’ll help clients navigate their insurance needs while keeping every interaction smooth and professional.
Pay: $20.00-$23.50/hour, based on experience.
Location: 2010 E 6th St, Austin, TX (onsite only).
Schedule: Full-time, with paid training.
License: Texas P&C License preferred; We Insure covers exam fees for new hires.
Experience: Call center experience required; Property & Casualty insurance experience preferred.
Serve as the first point of contact for inbound calls and chats.
Handle billing questions, policy changes, and cancellations.
Navigate multiple carrier systems to resolve requests accurately.
Maintain performance metrics for quality, handle time, and attendance.
Document all interactions clearly and professionally.
2+ years of customer service experience, including 1+ year in a call center.
Excellent communication skills and attention to detail.
Ability to multitask across systems and platforms.
Dependable, adaptable, and team oriented.
Our Values. The We Way.
At We Insure, Group our values shape how we work, how we lead, and how we grow together. They’re more than just words, they guide every interaction, every decision, and every customer experience.
We Way Reflects Our Commitment to.
We Insure - Pembroke Pines is an independent insurance agency focused on helping our clients make the best insurance decisions at the most affordable rates. As an independent agency, we have access to over 30 different insurance carriers, which means we can shop for the best price and lowest rates for our clients so they don't need to. Our Founder, Yunier Ruiz is a lifelong resident of South Florida and being of Cuban descendant, speaks Spanish fluently. In 2003 he began his career in the insurance industry as an owner of a Title Insurance Agency. In this position he obtained numerous achievements and awards for his quality and leadership as an agent. After years of offering his customers exceptional customer service, in 2008 he expanded his business into Property and Casualty Insurance. Yunier has become a dependable source in his community when it comes to homeowners and auto insurance. He has a passion for saving his customers money. After five years of being an independent agent, in 2013 he made the excellent decision to join the WE Insure Florida Team. When Yunier is not offering exceptional service, he enjoys spending time with his lovely wife and two beautiful daughters.
Offices: 8996 Taft St, Pembroke Pines, FL 33024, US
We Insure - Pembroke Pines is an independent insurance agency focused on helping our clients make the best insurance decisions at the most affordable rates. As an independent agency, we have access to over 30 different insurance carriers, which means we can shop for the best price and lowest rates for our clients so they don't need to. Our Founder, Yunier Ruiz is a lifelong resident of South Florida and being of Cuban descendant, speaks Spanish fluently. In 2003 he began his career in the insurance industry as an owner of a Title Insurance Agency. In this position he obtained numerous achievements and awards for his quality and leadership as an agent. After years of offering his customers exceptional customer service, in 2008 he expanded his business into Property and Casualty Insurance. Yunier has become a dependable source in his community when it comes to homeowners and auto insurance. He has a passion for saving his customers money. After five years of being an independent agent, in 2013 he made the excellent decision to join the WE Insure Florida Team. When Yunier is not offering exceptional service, he enjoys spending time with his lovely wife and two beautiful daughters.
Offices: 8996 Taft St, Pembroke Pines, FL 33024, US
