Papanui-Innes Community, Canterbury, New Zealand · On-site
Our Operations Centre is on the hunt for a Customer Service Agent to join the team supporting key contracts in Christchurch, New Zealand that provide essential community services. WHAT'S IN IT FOR YOU? A busy and fast-pa…
Skills: Customer Service, Problem Solving, Decision Making, Written Communication, Verbal Communication
Shire Of Broome, Western Australia, Australia · On-site
Make a real impact. Build a secure career in Justice. Are you looking for meaningful work, strong conditions, and a long term career pathway - without sacrificing pay certainty or work life balance? Ventia is proud to de…
Skills: Custody Management, Security Operations, Prisoner Transport, Welfare Checks, Conflict Resolution
Adelaide, South Australia, Australia · On-site
Are you passionate about delivering exceptional service and making a real impact in your community? Ventia is hiring Facility and Asset Manager’s to help deliver essential facilities management services across South Aust…
Skills: Facilities Management, Stakeholder Management, Asset Maintenance, Project Coordination, Problem Solving
Richmond, Victoria, Australia · Hybrid
About the Role Fantastic opportunity for an experienced Commercial Manager to join our growing Infrastructure Services division for a Permanent full-time position offering hybrid working model and based out of our office…
Skills: Commercial Management, Tender Strategy, Contract Negotiation, Risk Assessment, Bid Management
Blacktown, New South Wales, Australia · On-site
The Opportunity As part of our collaborative warehouse team based in Arndell Park, you will be responsible for the safe and efficient receipt, storage, handling, and dispatch of materials. Your contribution will directly…
Skills: Warehouse Management, Inventory Control, Forklift Operation, Logistics, Material Handling
Plympton, South Australia, Australia · On-site
$135k–$145k/yr
Are you ready to lead a team and make a real impact across South Australia’s essential government services? Ventia is hiring an experienced Senior Facility Asset Manager (SFAM) to join our dynamic team and lead maintenan…
Skills: Leadership, Facilities Management, Stakeholder Engagement, Project Management, Budget Management
Sydney, New South Wales, Australia · On-site
Exciting new and improved pay ratesPermanent full-time role with work life balanceExcellent career development opportunities across Ventia The Opportunity Ventia has two permanent, full-time opportunities for qualified H…
Skills: Heavy Vehicle Maintenance, Mechanical Diagnosis, Hydraulics, Engine Overhaul, Transmission Repair
Lower Hutt, Wellington, New Zealand · On-site
Ventia are seeking experienced Wireless Technicians / Mobile Riggers to join our Telecommunications team supporting critical mobile network infrastructure across the Lower North Island. This is a hands-on field role focu…
Skills: Tower Rigging, Climbing At Heights, Telecommunications Infrastructure, Fault Finding, RF Diagrams
Macleod, Victoria, Australia · On-site
Join Ventia in Supporting Australia’s Defence Community Ventia is seeking a motivated and reliable Grounds Maintenance Technician to join our team supporting Defence operations in Yallambie (North Melbourne). This is you…
Skills: Grounds Maintenance, Landscaping, Equipment Operation, Mowing, Edging
Blacktown, New South Wales, Australia · On-site
The Opportunity We are thrilled to present an exciting opportunity for a Work Health and Safety (WHS) Manager to join our Sydney Roads and Asset Performance Contract team. In this pivotal role, you will partner with the …
Skills: Safety Leadership, Risk Management, SHEQ Strategy, Stakeholder Management, Compliance Auditing
Town of Katherine, Australia · On-site
Ventia are actively recruiting Food and Beverage Staff to work at the Tindal RAAF Base in Katherine, NT. • Multiple full-time permanent positions available • Hourly rate: $26.11 + superannuation • Uniform/PPE supplied • …
Skills: Food Service, Bar Service, Customer Service, Food Preparation, Food Safety
Acton Park, Tasmania, Australia · On-site
About Ventia Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride oursel…
Skills: Civil Supervision, Leadership, Attention To Detail, Verbal Communication, Written Communication
Richmond, Victoria, Australia · On-site
About the Role Due to growth within our contracts, we are excited to bring on an experienced Project Officer who will be required to be responsible for providing integrated administrative and coordination support to our …
Skills: Project Coordination, Administrative Support, Project Governance, Document Control, Financial Tracking
Alexandria, New South Wales, Australia · On-site
Join our team as a Casual Driver Cleaner – EARLY MORNING AND AFTERNOON SHIFTS! This is your chance to be part of a supportive crew, make a real impact in your community, and enjoy great perks along the way. We’re hiring …
Skills: Driving, Cleaning, Graffiti Removal, Mopping, Dusting
Wingfield, South Australia, Australia · On-site
Ventia’s Energy & Renewables team is growing, and we’re looking for a SHEQ Compliance Officer to support our HV Transmission Construction projects across Australia. This is your opportunity to play a critical role in del…
Skills: SHEQ Compliance, HV Transmission Construction, Risk Mitigation, Site Inspections, Incident Investigation
Adelaide, South Australia, Australia · On-site
$90k–$95k/yr
About the Role Ventia is hiring experienced and motivated Care and Custody Managers (CCM) to oversee court custody operations as part of the SAPMICM contract, which delivers secure prisoner transport and custody manageme…
Skills: Custody Management, Leadership, People Management, Stakeholder Engagement, Risk Management
Shire Of Wyndham-East Kimberley, Western Australia, Australia · On-site
Make a real impact. Build a secure career in Justice. Are you looking for meaningful work, strong conditions, and a long term career pathway - without sacrificing pay certainty or work life balance? Ventia is proud to de…
Skills: Custodial Services, Security Management, Prisoner Transport, Welfare Checks, Conflict Resolution
Toowoomba Regional, Queensland, Australia · On-site
About the Role You will lead procurement and subcontract activities with a strong focus on contract lifecycle management from tendering through to execution and performance. This role requires hands-on experience managin…
Skills: Procurement Management, Subcontract Management, Supplier Sourcing, Contract Negotiation, Performance Management
City of Joondalup, Western Australia, Australia · On-site
The Role Ventia are looking to engage a Marine Carpenter to join our Department of Transport contract. Reporting to the Maintenance Supervisor, this role will see preform a rage of tasks associated with preventive mainte…
Skills: Marine Carpentry, Preventive Maintenance, Infrastructure Repair, Building Asset Repair, Forklift Operation
City of Cockburn, Western Australia, Australia · On-site
Senior Traffic Planner – Help Shape What’s Next With a strong pipeline of work and a team that’s only getting better, we’re looking for a Senior Traffic Planner to join our Venture Smart crew. If you bring solid experien…
Skills: Traffic Management Planning, Risk Management, Signals Planning, Stakeholder Communication, AutoCAD
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Manage customer interactions via voice and non-voice channels to provide exceptional service and solutions. Coordinate with direct channels and back-office functions to maintain high-quality standards for essential community services.
Candidates should have a professional telephone manner, strong problem-solving skills, and fluency in English. Proficiency in MS Windows environments and previous customer service experience, preferably in a contact center, is desired.
Our Operations Centre is on the hunt for a Customer Service Agent to join the team supporting key contracts in Christchurch, New Zealand that provide essential community services.
WHAT'S IN IT FOR YOU?
A busy and fast-paced role where no two days are the same!
You will get to work with a close-knit, fun team
You'll have the opportunity to cross-train on other contracts, leading to growth opportunities
ABOUT THE ROLE
In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistently outstanding results.
You will be coordinating the best solution through direct channels or back-office functions and ensuring high-quality standards are always maintained.
We offer full training, and a wide variety of work, and career development opportunities across our business.
Our team environment is supportive, positive, and professional. This is a full-time position, requiring 40 hours per week.
Afternoon Shift: Sunday to Thursday, 1:30pm to 10:00pm
ABOUT YOU
The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem-solving and decision-making skills as well as be able to interpret and present written information and demonstrate fluency in written and verbal English.
Excellent customer service skills with the client, team members, and external customers are key to their success in this role.
QUALIFICATIONS AND EXPERIENCE
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Māori and Pasifika peoples and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 167750
Your partners in everything essential.
Ventia is our people: over 35,000 employees and subcontractors, across more than 400 sites, in Australia and New Zealand working. From transport and energy networks to critical utilities, defence, schools and hospitals, we’re there – making sure essential services are always working. Every day, we draw on our network, experience and expertise to overcome challenges and go further for our customers, partners and communities. At the same time, our values and our heritage spanning half a century drive us to keep learning, working smarter, and thinking further ahead. Ventia: Together we go further.
Offices: 155 Miller St, Level 27, North Sydney, New South Wales 2060, AU · 167 Cremorne St, Cremorne, Victoria 3121, AU · 10 Browning Street, West End, Queensland 4101, AU · 72 Kinkaid Ave, North Plympton, SA 5037, AU · 501 Karangahape Road, Auckland, AUK 1010, NZ
Your partners in everything essential.
Ventia is our people: over 35,000 employees and subcontractors, across more than 400 sites, in Australia and New Zealand working. From transport and energy networks to critical utilities, defence, schools and hospitals, we’re there – making sure essential services are always working. Every day, we draw on our network, experience and expertise to overcome challenges and go further for our customers, partners and communities. At the same time, our values and our heritage spanning half a century drive us to keep learning, working smarter, and thinking further ahead. Ventia: Together we go further.
Offices: 155 Miller St, Level 27, North Sydney, New South Wales 2060, AU · 167 Cremorne St, Cremorne, Victoria 3121, AU · 10 Browning Street, West End, Queensland 4101, AU · 72 Kinkaid Ave, North Plympton, SA 5037, AU · 501 Karangahape Road, Auckland, AUK 1010, NZ
