Western Australia, Australia · On-site
Location: Fiona Stanley Hospital, Murdoch, Perth Employment Type: 24-month Fixed Term Opportunity Rostered Shifts: 12-hour shifts (7:00am – 7:00pm days, 7:00pm – 7:00am nights) 4 days on / 4 days off rotation (3 day shif…
Skills: Technical Customer Service, Incident Management, Technical Triage, Problem Management, Analytical Skills
Birmingham, England, United Kingdom · On-site
Location: Northfield Leisure Centre, Birmingham B27 7NS Salary: Up to £15.88 per hour + excellent benefits Working hours: Casual hours, between Monday to Sunday At Serco, we're pleased to be recruiting on behalf of Birmi…
Skills: Swimming Instruction, Customer Service, Safeguarding, Lesson Planning, Child Development
West Suffolk, England, United Kingdom · On-site
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Painting, Decorating, Surface Preparation, Defect Repair, Internal Painting
Rome, Lazio, Italy · Hybrid
$35k–$42k/yr
Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including…
Skills: Linux System Administration, PostgreSQL, Ansible, Docker, Grafana
Dorset, England, United Kingdom · On-site
$40k–$44k/yr
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Facilities Management, Hard FM Service Delivery, Stakeholder Management, Statutory Compliance, KPI Management
East Staffordshire, England, United Kingdom · On-site
Governance Administrator Location: HMP Dovegate, Uttoxeter, ST14 8XR Salary: £26,510 per annum, plus excellent benefits Schedule: Monday to Friday- 40 hours per week Ready to impact a better future? As a Governance Admin…
Skills: Audit Processes, Governance Controls, Quality Assurance, Compliance Management, Report Writing
Cotswold District, England, United Kingdom · Hybrid
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Contract Management, Facilities Management, Stakeholder Management, Budget Management, Operational Delivery
Norton Fitzwarren, England, United Kingdom · On-site
$42k–$45k/yr
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Facilities Management, Contractor Management, Statutory Compliance, Reactive Maintenance, Planned Maintenance
Nottingham, England, United Kingdom · On-site
Apprentice Maintenance Operative Location: Nottingham, NG7 7NQ Salary: £23,690 per annum plus excellent benefits Schedule: Full time 37.5 hours per week - Monday- Friday with on call as required between the hours of 08:0…
Skills: Property Maintenance, Basic Repairs, Cosmetic Works, Garden Maintenance, Hazard Identification
Brugge, Flanders, Belgium · On-site
Job Introduction Sinds 1964 zijn we een betrouwbare partner van de Belgische marine, met een team van 130 scheepswerktuigkundigen en maritieme specialisten. Vanuit Zeebrugge verzorgen we dagelijks onderhoud, geplande rev…
Skills: Diesel Engine Maintenance, Hydraulics, Mechanical Repair, Technical Troubleshooting, Dutch Fluency
Brugge, Flanders, Belgium · On-site
Job Introduction Sinds 1964 zijn we een betrouwbare partner van de Belgische marine, met een team van 130 scheepswerktuigkundigen en maritieme specialisten. Vanuit Zeebrugge verzorgen we dagelijks onderhoud, geplande rev…
Skills: Electronics, ICT, Navigation Systems, Communication Systems, Measurement and Control Technology
Brugge, Flanders, Belgium · On-site
Job Introduction Sinds 1964 zijn we een betrouwbare partner van de Belgische marine, met een team van 130 scheepswerktuigkundigen en maritieme specialisten. Vanuit Zeebrugge verzorgen we dagelijks onderhoud, geplande rev…
Skills: Diesel Engine Maintenance, Hydraulic Systems, Electrical Components, Engine Overhaul, Troubleshooting
Brugge, Flanders, Belgium · On-site
Job Introduction Sinds 1964 zijn we een betrouwbare partner van de Belgische marine, met een team van 130 scheepswerktuigkundigen en maritieme specialisten. Vanuit Zeebrugge verzorgen we dagelijks onderhoud, geplande rev…
Skills: Diesel Technology, Propulsion Systems, Team Leadership, Mechanical Engineering, Safety Management
United Kingdom · Hybrid
Senior Technical Business Analyst Hybrid – Attached to our Solihull, London or Hook office Full Time, Permanent Band 3 / Competitive Salary (dependent on experience) Here at Serco, we’re looking for a Senior Technical Bu…
Skills: Technical Business Analysis, Agile Methodologies, Stakeholder Management, Requirements Lifecycle Management, Solution Design
Cannock, England, United Kingdom · On-site
$25k–$30k/yr
Maintenance Operative AASC – Birmingham, Walsall & Cannock Full time – 37.5 hours per week. Salary – £25,369 - £30,369 depending on experience & skills, plus Serco benefits. Full UK driving licence must be held. Vehicle …
Skills: Joinery, Fitting, Plumbing, Painting & Decorating, Health & Safety
Brugge, Flanders, Belgium · On-site
Job Introduction Sinds 1964 zijn we een betrouwbare partner van de Belgische marine, met een team van 130 scheepswerktuigkundigen en maritieme specialisten. Vanuit Zeebrugge verzorgen we dagelijks onderhoud, geplande rev…
Skills: Electronics, ICT, Maintenance and Repair, Calibration, Navigation Systems
Dubai, Dubai, United Arab Emirates · On-site
Team Leader-MEP (Plumbing) Impact a better future We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering servic…
Skills: Plumbing Maintenance, Pumping Systems, High-Pressure Piping, CMMS, Troubleshooting
Brugge, Flanders, Belgium · On-site
Package Description Bij Serco Maritime Services kom je terecht in een dynamisch team waar collegialiteit, samenwerken en open communicatie centraal staan. Daarnaast kan je rekenen op: Een competitief salarispakket met do…
Skills: Diesel Engine Maintenance, Hydraulics, Mechanical Repair, Ship Maintenance, Problem Solving
Sharjah, Sharjah Emirate, United Arab Emirates · On-site
Air Traffic Control Assistant (ATCA) - Sharjah UAE National Impact a better future At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We ha…
Skills: Flight Planning, Aeronautical Information Services, Customer Service, IT Skills, Data Analysis
Brugge, Flanders, Belgium · On-site
Job Introduction Sinds 1964 zijn we een betrouwbare partner van de Belgische marine, met een team van 130 scheepswerktuigkundigen en maritieme specialisten. Vanuit Zeebrugge verzorgen we dagelijks onderhoud, geplande rev…
Skills: Electrical Troubleshooting, Reading Electrical Schematics, Electrical Motor Maintenance, Preventive Maintenance, Diagnostic Analysis
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Manage incidents, service requests, and work orders via calls, emails, and chat to ensure hospital systems run smoothly. Provide initial technical triage and contribute to process improvements within the BMC toolset.
Requires at least one year of experience in a technical customer service or service desk environment. Candidates should possess strong problem-solving skills and experience in a managed service provider or healthcare setting.
12-hour shifts (7:00am – 7:00pm days, 7:00pm – 7:00am nights)
4 days on / 4 days off rotation (3 day shifts followed by 1 night shift) Public holidays occasionally.
Roster includes two Saturday shifts, and two Sunday shifts every eight weeks.
Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
· Supportive, collaborative ICT team environment
· Access to professional development and certification support
· Opportunities to make a real impact in public healthcare
· Employee wellbeing programs and inclusive culture
· Leadership that values trust, care, innovation, and pride
As a Service Desk Analyst at Fiona Stanley Hospital, you’ll be part of a passionate ICT team within a Managed Services environment, dedicated to delivering reliable, customer-focused technology support. You’ll help ensure the hospital’s systems run smoothly, respond to user needs with care, and keep critical services operating around the clock. This role is all about supporting a first-class healthcare facility environment through great service, smart problem-solving, genuine teamwork, and driving value.
As a Service Desk Analyst in the ICT team, you’ll make a positive impact by keeping our client and their patients in mind while driving industry-leading service excellence:
· Managing Incidents, Service Requests and Work Orders across calls, emails and online chat
· Providing initial technical triage and resolving issues at first contact where possible
· Updating and logging all interactions in the Incident Management System
· Engaging with internal stakeholders and supporting a seamless customer experience
· Undertaking problem management activities and identifying workarounds
· Contributing to process improvement and supporting enhancements to the BMC toolset
You could be a great fit if you have:
· At least one year of experience in a technical customer service role or service desk environment
· Strong communication skills and a naturally customer-focused approach
· The ability to prioritise competing demands and stay calm under pressure
· Well-developed problem-solving and analytical skills
· An interest in continuous learning and staying current with ICT best practice
· Experience in a Managed Service Provider or a technical healthcare environment
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Click Apply to submit your application today.
Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
