Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Guest Experience Supervisor Impact a better future We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering servi…
Skills: Customer Service, Team Supervision, Operational Efficiency, Escalation Management, Stakeholder Coordination
Sydney, New South Wales, Australia · Hybrid
Serco is a place where you can grow Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. You’ll also have access to flexible benefits designed to support your…
Skills: Contract Management, Stakeholder Engagement, Risk Mitigation, Financial Management, Governance
Dubai, Dubai, United Arab Emirates · On-site
HVAC Assistant Technician - Facility Maintenance Impact a better future We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sect…
Skills: HVAC Maintenance, Building Management Systems (BMS), Technical Drawing Interpretation, Test Equipment Usage, LOTO
Southampton, England, United Kingdom · On-site
Location: University Hospital Southampton, SO16 6YD Salary: £25,194 per annum plus excellent benefits Schedule: Fulltime 37.5 hours per week working shifts between 6am and 7pm shifts will include weekends. Ready to impac…
Skills: Food Production, Food Hygiene, HACCP Principles, Kitchen Equipment Operation, Recipe Adherence
Dartford, England, United Kingdom · Hybrid
$64k–$80k/yr
Location: Darrent Valley Hospital, Kent, DA2 8DA Salary: Between £63,762 - £80,278 per annum, dependant on experience plus excellent benefits Schedule: Full time, fixed term contract - 12 months Ready to impact a better …
Skills: Programme Management, Project Management, Hard FM, Lifecycle Projects, Governance
Birmingham, England, United Kingdom · On-site
General Operative AASC West Midlands, East Midlands, East of England Full time, 37.5 hours per week. Salary: £27,500, plus Serco Benefits. You are required to have a valid UK driving licence for this role. Reporting to t…
Skills: General Maintenance, DIY, Property Maintenance, Health & Safety Compliance, Waste Disposal
Taytay, Rizal, Philippines · On-site
ARFF Training Manager Impact a better future Closing Date: 30 June 2026 Serco: At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have b…
Skills: ARFF Training, Emergency Response, Fire Safety, Hazardous Materials Management, Regulatory Compliance
Shrewsbury, England, United Kingdom · On-site
$13/hr–$16/hr
Location: Quarry Leisure Centre, SY1 1RU Working Hours: Casual, Flexible around your current commitments Salary: £13 - £16.98 per hour depending on your qualification At Serco, we're pleased to be recruiting on behalf of…
Skills: Swimming Instruction, Customer Service, Child Safety, Lesson Planning, Aquatic Teaching
North Lanarkshire, Scotland, United Kingdom · Hybrid
$55k–$65k/yr
Serco: University Hospital Wishaw Permanent, Full Time (Mon-Fri) £55,000 - £65,000 + excellent benefits Ready to impact a better future? As a Maintenance Manager in our Health team, you’ll lead the day‑to‑day delivery of…
Skills: Facilities Management, PFI Maintenance, Engineering Team Leadership, Statutory Compliance, KPI Management
Greater London, England, United Kingdom · Hybrid
$50k–$55k/yr
Permanent – Full Time Salary - £50,000 - £55,000 + Company Car, Bonus, PMI and Pension up to 6% Home Based with UK Travel - frequent overnight travel to Scotland expected | SC Clearance Required We’re looking for an expe…
Skills: HR Change Management, Organisation Design, TUPE Transfers, Stakeholder Management, Contract Mobilisation
Queensland, Australia · On-site
Are you a passionate Dentist looking to make a meaningful impact in a unique primary healthcare setting with no Medicare billing? We’re looking for a Dentist who is keen to join a multidisciplinary team and deliver high …
Skills: General Dentistry, Diagnosis, Treatment Planning, Preventative Care, Restorations
Mid Yell, Scotland, United Kingdom · On-site
$28k–$34k/yr
Maintenance Operative AASC – East of England Full time – 37.5 hours per week. Salary – £27,500 - £33,500 depending on experience & skills, plus Serco benefits. Full UK driving licence must be held. Vehicle and tools prov…
Skills: Joinery, Fitting, Plumbing, Painting & Decorating, Health & Safety
Murray, Queensland, Australia · On-site
Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit y…
Skills: Primary Medical Care, Patient Assessment, Clinical Governance, Multidisciplinary Teamwork, Medical Technical Advice
New South Wales, Australia · On-site
Are you a passionate General Practitioner looking to make a meaningful impact in a unique Primary healthcare setting with no Medicare Billing? What’s on offer Competitive salary Quality patient centred care - longer appo…
Skills: Primary Care, Occupational Medicine, Fitness-for-duty Assessments, Injury Management, Chronic Disease Management
South Norfolk, England, United Kingdom · On-site
$30k–$32k/yr
Location: Norfolk and Norwich University Hospital, Norwich, NR4 7UY Salary: £29,744 to £32,328.27 plus excellent benefits Schedule: Permanent, Monday to Friday, 8am to 4pm (30 mins break) Ready to impact a better future?…
Skills: Carpentry, Building Maintenance, Repair Techniques, Problem Solving, Communication Skills
Vale of White Horse, England, United Kingdom · On-site
Information Support Assistant Location: Defence Academy, Shrivenham SN6 8LA Salary: Competitive, plus excellent benefits Schedule: Perm/FT/37hours Ready to impact a better future? As an Information Support Assistant in o…
Skills: Customer Service, Information Management, Microsoft Teams, IT First-line Support, Microsoft Office
Durrington, England, United Kingdom · On-site
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Team Leadership, Performance Management, Advanced Excel, Stakeholder Management, Data Analysis
Birmingham, England, United Kingdom · On-site
Location: Northfield Leisure Centre, Birmingham B27 7NS Salary: Up to £15.88 per hour + excellent benefits Working hours: Casual hours, between Monday to Sunday At Serco, we're pleased to be recruiting on behalf of Birmi…
Skills: Swimming Instruction, Customer Service, Safeguarding, Lesson Planning, Child Development
West Suffolk, England, United Kingdom · On-site
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They ar…
Skills: Painting, Decorating, Surface Preparation, Defect Repair, Internal Painting
Rome, Lazio, Italy · Hybrid
$35k–$42k/yr
Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including…
Skills: Linux System Administration, PostgreSQL, Ansible, Docker, Grafana
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates • On-site
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Supervise operations teams and service partners to provide world-class customer service to passengers at Abu Dhabi Airport. Manage escalations, coordinate with stakeholders, and ensure operational compliance across multiple zones.
Requires a High School Diploma or equivalent and a minimum of 5 years of experience in a supervisory role. Essential experience includes AOCC and industry background in Retail, F&B, hotel, or hospitality.
Guest Experience Supervisor
Impact a better future
We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
The role will be based in Abu Dhabi Airport.
Your Opportunity
We are looking for Guest Experience Supervisor who will work as part of large and diverse teams and constantly interact with customers, and internal and external service partners. The Guest experience Supervisor role is to provide world class customer service to all passengers travelling through Abu Dhabi Airport and to supervise the Operations teams and service partners in delivering operational efficiency. The role is shift based to cover a 24/7 requirement. Appropriate uniform will be provided.
The ideal candidate should be of friendly nature, positive outlook and great interpersonal skills are essential to this role.
Key accountabilities
Specific requirements
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
