Winchester, Kentucky, United States · On-site
$15/hr–$15/hr
Job DetailsJob Location: Winchester, KY 40391Position Type: SeasonalEducation Level: High SchoolSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalThe Customer Service …
Skills: Customer Service, Call Handling, Data Entry, CMS Regulations, Healthcare Benefits Knowledge
Chicago, Illinois, United States · On-site
$19/hr–$19/hr
Job DetailsJob Location: Chicago, IL 60620Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 - $19.50 HourlyTravel Percentage: NoneJob Shift: DayJob Category: OtherThe Collection Specialist works un…
Skills: Collections, Communication Skills, Active Listening, Empathy, Escalation Handling
Winchester, Kentucky, United States • On-site
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Serve as the primary point of contact for Marketplace Affordable Care Act enrollees to provide assistance with healthcare benefits. Handle incoming and outgoing calls while maintaining accurate records in the computer database.
A high school diploma or GED is required, with a preference for at least three months of call center experience. Candidates must be able to pass a pre-employment background check and demonstrate proficiency with computer and phone systems.
Job DetailsJob Location: Winchester, KY 40391Position Type: SeasonalEducation Level: High SchoolSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalThe Customer Service Representative (CSR) is the primary point of contact for Marketplace Affordable Care Act enrollees seeking assistance with their healthcare benefits. Based in our Winchester, Kentucky call center, this role requires a compassionate, knowledgeable role in developing and empowering our Customer Service Representatives (CSRs) to deliver exceptional support to Medicare and Medicaid beneficiaries. This role is responsible for designing, delivering and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices and effective call handling techniques. The Trainer will ensure all CSRs are equipped with the knowledge and skills necessary to provide accurate empathetic, and compliant assistance to CMS recipients.Qualifications
High School diploma or GED required
3-months or more experience in a call center or customer service environment preferred.
Previous experience with computers, phone systems, and headsets preferred.
Successfully pass pre-employment (post offer) background check.
Handling incoming and outgoing calls with patience, tact, and courtesy.
Enter information into computer database as required, while following instructions and conducting a scripted interview.
Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
Escalates calls to supervisor when necessary and appropriate.
Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
Tracks call-related information for auditing and reporting purposes
Provides feedback on call issues related to downtime and/or training issues
Contribute positively to a work environment that is flexible, adaptable, and team based
Provide, receive, and seek feedback in a positive manner to encourage team building
Participate in the development and attainment of team and operational goals
Be respectful and courteous while working in a fast-paced work environment
Maintain a positive attitude about workloads and expectations
Building the Road for Your Future
Vitalizing Business Solutions offers a wide range of consulting services with the necessary tools and expertise to help grow your business. We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies and designing high quality and scalable solutions. We provide added value to our federal government agency and commercial clients by collaborating with them to strengthen fundamental processes enabling the execution of operational effectiveness through the implementation of customized quality assurance and risk mitigation solutions and industry best practices.
Offices: 7547 S Emerald Ave, Chicago, Illinois [ US-IL ] 60620, US
Building the Road for Your Future
Vitalizing Business Solutions offers a wide range of consulting services with the necessary tools and expertise to help grow your business. We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies and designing high quality and scalable solutions. We provide added value to our federal government agency and commercial clients by collaborating with them to strengthen fundamental processes enabling the execution of operational effectiveness through the implementation of customized quality assurance and risk mitigation solutions and industry best practices.
Offices: 7547 S Emerald Ave, Chicago, Illinois [ US-IL ] 60620, US
