Clera home
·Dashboard

Jobs at Virginia Housing (Now Hiring) — 3 open

Virginia Housing logoVirginia Housing

Collections Officer

Richmond, Virginia, United States · Hybrid

$54k–$73k/yr

Mid level

Overview Join Virginia Housing and help make a difference as a Loan Collections Officer (Hybrid) Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality,…

Skills: Collections Techniques, Loss Mitigation, FDCPA Knowledge, Customer Service, Analytical Abilities

Virginia Housing logoVirginia Housing

Associate Development Officer

Glen Allen, Virginia, United States · Hybrid

$82k–$111k/yr

Mid level

Overview Join Virginia Housing and help make a difference as an Associate Development Officer This important role has responsibility for commercial/multifamily loan production, with deal assignments consistent with their…

Skills: Commercial Loan Production, Multifamily Loan Underwriting, Rent Analysis, Operating Expense Analysis, Real Estate Finance

Virginia Housing logoVirginia Housing

Construction Loan Accountant

Glen Allen, Virginia, United States · Hybrid

$62k–$84k/yr

Mid level

Overview Join Virginia Housing and help make a difference as a Construction Loan Accountant in our Rental Housing Division. This important role will be responsible for closing construction and permanent loans in coordina…

Skills: Loan Closing, Construction Accounting, Budget Management, Analytical Skills, Time Management

Virginia Housing logo

Collections Officer

Virginia Housing

Richmond, Virginia, United States • Hybrid

Apply
Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • $54k–$73k/yr
  • Full-time
  • high school
  • Fitness Center, Free Parking, Educational Opportunities
  • Posted 11d ago
  • Apply by Jul 30
  • ~40 hrs/week

Responsibilities

Serve as the primary contact for mortgagors with past due loans to provide professional service and collect on delinquent accounts. Perform preliminary loss mitigation reviews to identify hardships and determine appropriate actions to bring loans current.

Requirements

Requires a High School Diploma or equivalent and a few years of experience in mortgage or collections. Candidates should have knowledge of GSE and Conventional default guidelines and the FDCPA.

Full job description

Overview

Join Virginia Housing and help make a difference as a Loan Collections Officer (Hybrid)

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

This important role will serve as the primary point of contact for our mortgagors regarding their past due loans and be responsible for providing professional service to our borrowers; performing preliminary loss mitigation review to determine hardships and identify potential loss mitigation candidates.

To be successful in this role you must possess:

  • Effectively and efficiently responding to borrower requests via phone and e-mail using appropriate collections and counselling techniques while adhering to Virginia Housing, federal, state, investor and insurer regulations and guidelines.
  • Researching and resolving inquiries by collaborating with internal and external partners.
  • Collecting on all stages of delinquent accounts determining appropriate action to bring loan current and handle loss mitigation calls.
  • Sending out borrower assistance packages. 
  • Handling Loss Mitigation inbound calls.
  • Having a clear understanding of the FDCPA.

 

The ideal candidate would also have experience in:

  • High School Diploma, GED or equivalent vocational/technical training.
  • A few years’ experience of mortgage and/or collections experience.
  • A good working knowledge of GSE and Conventional default collections guidelines.
  • Strong written and oral communication skills.
  • Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
  • Strong analytical abilities and active listening skills

 

Preferred Qualifications:

  • Knowledge of Black Knight/LPS Servicing System

 

Work Hours (Evening Shift)

  • 1st through 16th: 9:30 AM – 6:00 PM (Mon–Fri) 
  • 17th through 31st: 10:30 AM – 7:00 PM (Mon–Fri) 
  • Last two Saturdays of the month: 9:00 AM – 1:00 PM 
  • Last two Wednesdays of the month: 3:00 PM – 7:00 PM 

 

Applications and resumes are accepted online only at http://www.virginiahousing.com/careers.

 

This position will close at midnight on July 29th.

 

Hiring Range: $54,000 - $72,500

 

A background check will be performed as a condition of employment.  

 

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment. 

 

Virginia Housing requires associates to live and work within the Commonwealth of Virginia. 

 

Internal applicants   

(MR-4) Please review relevant HR policy under 'Employment Practices' on the Zone before applying.   

Apply through the Zone or at http://employees-virginiahousing.icims.com/. 

 

-EOE- 

 

V3 Certified Military friendly employer 

 

#LI-BM1

#LI-hybrid

Related keywords

Collections OfficerMortgageLoss MitigationFDCPAGSE GuidelinesConventional DefaultBlack KnightLPS Servicing SystemHousing FinanceDelinquent AccountsBorrower Assistance

About Virginia Housing

LinkedInVisit site

Helping Virginians attain quality, affordable housing.

Industry
Financial Services
Company size
201-500 employees
Founded
1972
Headquarters
Richmond, VA
LinkedIn followers
13,775

When homes are affordable and accessible to jobs, good schools and transportation, everyone benefits. Individual lives are improved and communities as a whole grow stronger. Virginia Housing was created in 1972 by the General Assembly to help Virginians attain quality, affordable housing. We carry out this mission by working in public-private partnerships with local governments, community service organizations, lenders, Realtors, developers and many others. We provide mortgages for first-time homebuyers, as well as financing for apartment communities and neighborhood revitalization efforts. We offer free homebuyer classes, support housing counseling, and help people with disabilities and the elderly make their homes more livable. We also administer the federal Housing Choice Voucher and Housing Credit programs in Virginia. Virginia Housing is self-supporting and receives no state taxpayer dollars to fund our programs. Instead, we raise money in the capital markets, and we contribute a significant portion of our net revenues each year to help meet Virginia’s most difficult housing needs.

Offices: 601 S Belvidere St, Richmond, VA 23220, US · 4224 Cox Road, Glen Allen, VA 23060, US · 105 East Main Street, Wytheville, VA 24382, US

Housing Finance AgencyHomeownershipRental Housing FinancingHomeownership EducationRental EducationHousing CreditsCommunity RevitalizationHomelessnessand Housing AccessibilityCommunities
View all jobs at Virginia Housing

About Virginia Housing

LinkedInVisit site

Helping Virginians attain quality, affordable housing.

Industry
Financial Services
Company size
201-500 employees
Founded
1972
Headquarters
Richmond, VA
LinkedIn followers
13,775

When homes are affordable and accessible to jobs, good schools and transportation, everyone benefits. Individual lives are improved and communities as a whole grow stronger. Virginia Housing was created in 1972 by the General Assembly to help Virginians attain quality, affordable housing. We carry out this mission by working in public-private partnerships with local governments, community service organizations, lenders, Realtors, developers and many others. We provide mortgages for first-time homebuyers, as well as financing for apartment communities and neighborhood revitalization efforts. We offer free homebuyer classes, support housing counseling, and help people with disabilities and the elderly make their homes more livable. We also administer the federal Housing Choice Voucher and Housing Credit programs in Virginia. Virginia Housing is self-supporting and receives no state taxpayer dollars to fund our programs. Instead, we raise money in the capital markets, and we contribute a significant portion of our net revenues each year to help meet Virginia’s most difficult housing needs.

Offices: 601 S Belvidere St, Richmond, VA 23220, US · 4224 Cox Road, Glen Allen, VA 23060, US · 105 East Main Street, Wytheville, VA 24382, US

Housing Finance AgencyHomeownershipRental Housing FinancingHomeownership EducationRental EducationHousing CreditsCommunity RevitalizationHomelessnessand Housing AccessibilityCommunities
View all jobs at Virginia Housing

Similar companies hiring

JPMorganChase (5417)HSBC (4937)Citi (2701)Wells Fargo (2342)PNC (1975)Truist (1776)Tata Capital (1625)H&R Block (1460)RBCx (1403)State Street (1293)BMO (1228)Capital One (1179)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty