Overview ViaPath is seeking a Senior Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ pro…
Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/…
Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/…
Skills: Telephony hardware, Network components, Cable pulling, Troubleshooting, Windows OS
Overview ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supe…
Overview ViaPath is seeking a RMA Coordinator 2 that will work closely with all related departments to meet customer priorities and requests on a daily basis. This position will need to follow work instructions in order …
Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/…
Overview Under the direction of the Field Service Manager, but working largely independently, the Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets…
Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/…
Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/…
Skills: Telephony hardware, Network components, Cable installation, Troubleshooting, Windows OS
DeFuniak Springs, Florida, United States · On-site
Mid level
Overview ViaPath is seeking a Criminal Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you w…
Skills: Intelligence analysis, Data mining, Link analysis, SSMS, Python
Overview ViaPath is seeking a Criminal Intelligence Analyst to join our team. The responsibility of the Intelligence Analyst will be to provide direct support to the customer staff. While in this critical position, you w…
Skills: Intelligence analysis, Data mining, Link analysis, SSMS, Python
Overview ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supe…
Overview ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independentl…
Overview ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independentl…
Overview ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be based at the customer site and will be responsible for supervising a team of currently incar…
Skills: Team supervision, Technical repair, Tablet support, Production management, Equipment maintenance
Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/…
Overview ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supe…
Overview ViaPath is seeking a Senior Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ pro…
Overview The Project Analyst will work to ensure that the assigned teams are utilizing the appropriate resources and are helping to keep the program on the path to success by monitoring cost, schedule, and performance of…
Overview ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supe…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Health saving accounts, Flexible spending accounts, Flexible time off
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Remote in Illinois, United States, Indiana, United States, Iowa, United States, Kansas, United States
Responsibilities
The Senior Account Manager is responsible for driving net revenue growth through renewals and upsells within existing accounts. They will manage client relationships, coordinate cross-functional teams, and maintain sales pipelines to ensure consistent quota attainment.
Requirements
Candidates should have 5-8 years of experience in client management or sales, preferably within the corrections industry. A bachelor's degree is preferred, and the ability to travel up to 75% of the time is required.
Full job description
Overview
ViaPath is seeking a Senior Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ product categories with respect to accounts with the existing business.
This position will be remote based within the region it will be supporting (Central Region). For consideration, candidates must be based in one of the following states: TX, LA, ND, SD, NE, OK, KS, IA, IL, WI, MO, IN, OH, MI. Candidates must be located locally to an airport in order to meet the travel requirement of up to 75%.
Responsibilities
Develop and maintain assigned client, customer, and partner relationships
Coordinates Buyer / Channel Partner
Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
Educate assigned client, customers, and partners on ViaPath products and service to identify growth opportunities
Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
Conduct client and customer success activities to retain and build business including communicating Service Requirements
Coordinates Tradeshow activities
Develop and report monthly sales activity documentation – Sales Plays, Account Health, Financial Performance, etc.
Document quotes and other sales activities SalesForce
Coordinate with internal and external stakeholders to maintain transparency and effective communication
Anticipate problems, assess, and mitigate risks and proactively provide solutions
Prepare client and team meeting agendas, lead client and team meetings
Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
Develop and deliver client reports as needed
Understand the changing business and technology issues and needs that our customers and potential customers face
Partner with Field Services team(s) to ensure overall account satisfaction
Qualifications
A Bachelor’s degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree.
5-8 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products.
Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan.
Ability to manage multiple accounts and varied customer contacts.
Ability to upsell at existing accounts.
Recognized by others as a strong communicator and collaborator.
Polished and seasoned presenter.
Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
Experience in servicing, supporting or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level, is preferred.
Driven individual with ability to work independently in competitive marketplace.
Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers.
Experience with Salesforce.com or similar CRM applications.
Ability to travel up to 75% monthly.
Additional Information
ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.
Benefits Overview
ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:
Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
Flexible Time Off (FTO) – Including vacation and sick time
Company Holidays
Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.
Related keywords
Account ManagementSalesRevenue TargetsUpsellingRenewalRemote WorkSalesforceCRMRFPRFIClient RelationsStrategic PlanningPipeline ManagementForecastingField ServicesBusiness Development
At ViaPath Technologies, we are a mission-critical, corrections-focused technology partner dedicated to safety, security, and operational efficiency. Our mission is to break the cycle of incarceration through transformative technology and services for incarcerated individuals, their support networks, corrections agencies, and returning citizens. We empower corrections agencies with the systems they need to ensure that frontline staff can operate safely and effectively, even amid persistent workforce shortages.
Based in Falls Church, Virginia, we support over 2,300 facilities with our secure-by-design infrastructure, including hardened devices such as the Inspire Tablets and intelligence tools tailored for high-risk, high-volume corrections environments. Our communications, education, and telehealth solutions help incarcerated people stay connected with the people and programs that support their rehabilitation and reentry.
At ViaPath Technologies, we are a mission-critical, corrections-focused technology partner dedicated to safety, security, and operational efficiency. Our mission is to break the cycle of incarceration through transformative technology and services for incarcerated individuals, their support networks, corrections agencies, and returning citizens. We empower corrections agencies with the systems they need to ensure that frontline staff can operate safely and effectively, even amid persistent workforce shortages.
Based in Falls Church, Virginia, we support over 2,300 facilities with our secure-by-design infrastructure, including hardened devices such as the Inspire Tablets and intelligence tools tailored for high-risk, high-volume corrections environments. Our communications, education, and telehealth solutions help incarcerated people stay connected with the people and programs that support their rehabilitation and reentry.