Dublin, Leinster, Ireland · Remote OK
$60k–$74k/yr
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Service Delivery Management, Customer Relationship Management, Financial Forecasting, ITIL v4, Service Reporting
Dublin, Leinster, Ireland · Remote OK
$60k–$74k/yr
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Service Delivery Management, Customer Relationship Management, Financial Forecasting, ITIL v4, Service Reporting
Dublin, Leinster, Ireland · Remote OK
$60k–$74k/yr
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Service Delivery Management, Customer Relationship Management, Financial Forecasting, ITIL v4, Service Reporting
Greater London, England, United Kingdom · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Java, Kafka, Kubernetes, OpenShift, Spring Boot
Bengaluru, Karnataka, India · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: OTBI, BI Publisher, BICC, SQL, PL/SQL
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: UI/UX Design, Interaction Modeling, Usability Testing, Wireframing, Prototyping
Newcastle upon Tyne, England, United Kingdom · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Power Platform, Dynamics 365 CE, Power Apps, Power Automate, Dataverse
Newcastle upon Tyne, England, United Kingdom · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Agile Leadership, Cloud Transformation, Stakeholder Management, Sprint Planning, Backlog Refinement
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate …
Skills: Consultative Selling, Business Development, C-Suite Engagement, Pipeline Management, Digital Transformation
Belfast, Northern Ireland, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: IT Support, ServiceNow, ITIL, Microsoft Office 365, AWS
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated over 30 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navi…
Skills: Project Management, Service Transition, Change Management, ITIL, PMP
Belfast, Northern Ireland, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: IT Support, ServiceNow, ITIL, Microsoft Office 365, AWS
Belfast, Northern Ireland, United Kingdom · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Service Delivery Management, Customer Relationship Management, Financial Forecasting, ISO20000 Compliance, ITIL v4
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated over 30 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navi…
Skills: Service Transition, Project Management, Change Management, ITIL, Waterfall Methodology
London, England, United Kingdom · Hybrid
Company Description For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their…
Skills: Oracle Cloud HCM, Absence Management, Time & Labour (OTL), Fast Formula Configuration, Solution Design
London, England, United Kingdom · Hybrid
Company Description For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their…
Skills: Oracle Cloud HCM, Absence Management, Time & Labour (OTL), Fast Formula Configuration, Onboarding Journeys
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Sql, Data Visualisation, Looker Studio, Power BI, Amazon QuickSight
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Interaction Design, High-Fidelity Prototyping, Figma, Design Systems, WCAG 2.2
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Interaction Design, High-Fidelity Prototyping, Figma, User Flows, WCAG 2.2
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Sql, Data Visualisation, Looker Studio, Power BI, Amazon QuickSight
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Manage client relationships and ensure successful service delivery through regular reporting, service reviews, and escalation handling. Oversee financial aspects including invoicing, monthly forecasting, and driving new business opportunities within existing accounts.
Requires over 8 years of experience in Service Delivery Management and ITIL v4 certification. Candidates must possess strong analytical skills, fluency in English, and a proven track record in revenue generation and customer service.
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of what we do:
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
· Salary Range:
· Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
· Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
· Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
· Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
· Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
· 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
· Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
· Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
· Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal opportunities employer
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact at Version 1. We will consider all requests carefully, respectfully and confidentially.
Salary €60,000 - £74,000
Version 1 is a leader in AI and digital transformation, partnering strategically with global organisations to transform and adopt technology and drive innovation in a responsible way. With an end-to-end offer designed to address the most difficult challenges faced by customers, and supported by the latest cutting-edge technologies, Version 1 is focused on delivering successful customer outcomes through the power of world-class teams. This pledge is underscored by the key principles of the organisation, a triangle of balanced priorities comprising customer success, empowered people, and a strong organisation. Version 1 is made up of a fast-growing team of 3,200+ people across 4 continents, all innovating differently to drive value through sustainable transformation.
Offices: Millennium House, Millennium Walkway, Dublin 1, D01 F5P8, IE · Waterloo Court, 10 Theed St, Suites 6 & 7, London, England SE1 8ST, GB · 5 Lapps Quay, Ground Floor, Cork City, Cork T12 RW7D, IE · 31 Temple Street, Suite 3 D&E, Third Floor, Birmingham, England B2 5DB, GB · Lanyon Plaza, West Tower,, 11th Floor, Belfast, BT1 3LP, GB
Version 1 is a leader in AI and digital transformation, partnering strategically with global organisations to transform and adopt technology and drive innovation in a responsible way. With an end-to-end offer designed to address the most difficult challenges faced by customers, and supported by the latest cutting-edge technologies, Version 1 is focused on delivering successful customer outcomes through the power of world-class teams. This pledge is underscored by the key principles of the organisation, a triangle of balanced priorities comprising customer success, empowered people, and a strong organisation. Version 1 is made up of a fast-growing team of 3,200+ people across 4 continents, all innovating differently to drive value through sustainable transformation.
Offices: Millennium House, Millennium Walkway, Dublin 1, D01 F5P8, IE · Waterloo Court, 10 Theed St, Suites 6 & 7, London, England SE1 8ST, GB · 5 Lapps Quay, Ground Floor, Cork City, Cork T12 RW7D, IE · 31 Temple Street, Suite 3 D&E, Third Floor, Birmingham, England B2 5DB, GB · Lanyon Plaza, West Tower,, 11th Floor, Belfast, BT1 3LP, GB
