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Jobs at Universal Service Administrative Co. (USAC) (Now Hiring) — 4 open

Universal Service Administrative Co. (USAC) logoUniversal Service Administrative Co. (USAC)

Program Analyst - PMO and Appeals

Washington, District of Columbia, United States · Hybrid

$65k–$80k/yr

Mid level

USAC’s target compensation range for a new hire into this position is $60,000 - $75,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated…

Skills: Data Analysis, SQL, Project Management, Business Process Improvement, Risk Management

Universal Service Administrative Co. (USAC) logoUniversal Service Administrative Co. (USAC)

Manager of Audit and Assurance

Washington, District of Columbia, United States · Hybrid

$100k–$130k/yr

Senior

USAC’s target compensation range for a new hire into this position is $100,000 - $130,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluat…

Skills: Audit Planning, Project Management, Risk Assessment, Staff Supervision, Financial Auditing

Universal Service Administrative Co. (USAC) logoUniversal Service Administrative Co. (USAC)

Experienced Auditor

Washington, District of Columbia, United States · Hybrid

$60k–$85k/yr

Mid level

USAC’s target compensation range for a new hire into this position is $60,000 - $88,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated…

Skills: Compliance Auditing, Financial Auditing, Operational Auditing, Internal Controls, Audit Work Papers

Universal Service Administrative Co. (USAC) logoUniversal Service Administrative Co. (USAC)

Assistant General Counsel

Washington, District of Columbia, United States · Hybrid

$115k–$145k/yr

Mid level

USAC’s target compensation range for a new hire into this position is $115,000- $145,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluate…

Skills: Employment Law, Litigation Management, Administrative Regulatory Law, Corporate Governance, Legal Research

Universal Service Administrative Co. (USAC) logo

Program Analyst - PMO and Appeals

Universal Service Administrative Co. (USAC)

Washington, District of Columbia, United States • Hybrid

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Mid level

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  • $65k–$80k/yr
  • Full-time
  • bachelor degree
  • Medical Insurance, Dental Insurance, Vision Insurance, 401(k), Flexible Spending Account, Life Insurance
  • Posted 7d ago
  • ~40 hrs/week

Responsibilities

The Program Analyst analyzes data to identify process improvements and efficiencies for USAC's core programs. They manage performance reports, track operational metrics, and collaborate with internal teams and external vendors to mitigate program risks.

Requirements

Candidates need a bachelor's degree or equivalent experience and 3 to 4 years of professional experience. Proficiency in SQL, data interpretation, and the Microsoft Office suite is required.

Full job description

USAC’s target compensation range for a new hire into this position is $60,000 - $75,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.


Why Work Here?


Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. 

 

Additional information on USF programs can be found at: https://www.usac.org/about/


 

Benefits


USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.  Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.  Regular telework schedule and opportunities to take professional development courses and training.


 

 A Multicultural Team
 

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.


To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.


 

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.  We are currently seeking a dynamic and collaborative professional to serve as Program Analyst.

 

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.


 

Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports.

 

Responsibilities

  • Apply best practice project management standards to significant program initiatives to ensure milestones are met on time, and associated processes are efficient. 
  • Collaborate with various internal teams (i.e., IT, stakeholder engagement, operations, etc.) as well as external vendors and consultants to manage timelines and address challenges.
  •  Drive business process development and improvement, including establishing strong internal controls. Design new processes and recommend improvements to existing processes, assist in implementation, and create a structure and culture of continuous process improvement across all teams. 
  • Support management and process owners in the documentation of policies, procedures, job aids, and process flows for manual and automated processes. 
  • Serve as a subject matter expert of USAC’s programs who can inform critical decisions regarding operational challenges, interdependencies, vendor performance, business requirements, etc. 
  • Track operational metrics, update design and business process alignment and monitor progress against performance indicators to ensure project delivery of viable solutions. 
  • Identify business process improvements to advance USAC’s operational efficiencies and regulatory compliance.
  • Implement a plan and standard practices to manage program risk. 
  •  Managing risk-related reporting and ensuring relevant process and risk information is communicated to USAC management and the FCC in a manner that facilitates mitigation of risk and remediation of control issues. 
  •  Contribute to compliance related activities including appeals, complaints, and whistleblowers, with an eye towards building solutions into business processes. Ensure audit findings are completed, closed and documented by FCC and USAC management requirements and the agreed action plans.
  •  Other duties as assigned.

 

About You

 

 The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the LifeLine Department.

  • Bachelor’s degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education. A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
  • A minimum of three (3) years of professional directly related experience.
  • Possesses proven track record of data set collection, analysis and interpretation.
  • Possesses advanced technical abilities including fluency in SQL and logical expressions to efficiently retrieve and groom data sets. 
  • Have proven track record of overseeing business IT needs and related development cycle work.
  • Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems. 
  • Review and process funding request applications in accordance with established procedures to ensure compliance. 
  • Maintain consistent daily and weekly productivity levels to support team and annual performance targets. 
  • Provide guidance and assistance to applicants to facilitate timely and complete applications submissions. 
  • Provide guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirement.
  • Demonstrated excellence in handling large volumes of workflows simultaneously while maintaining superior attention to details.
  • Proactive and highly organized, with strong attention to detail and follow-through with the ability to handle multiple, complex tasks and establish priorities. 
  • Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary. 
  • Excellent analytical and proven problem-solving skills. 
  • Analyze and interpret program data to identify any risks, issues, solutions, and recommendations. 
  • Demonstrate strong interpersonal skills and have strong verbal and written communication skills. 
  • The ability to identify and implement continuous process improvement. 
  • Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio.

USAC is committed to providing a safe and healthy workplace for all employees.  All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.

Related keywords

SQLMicrosoft OfficeVisioUniversal Service FundFCCTelecommunicationsBusiness Process DevelopmentInternal ControlsOperational MetricsRisk MitigationAudit FindingsProject Management StandardsData GroomingRegulatory ComplianceRural Health Care DepartmentPerformance Indicators

About Universal Service Administrative Co. (USAC)

LinkedInVisit site

Dedicated to achieving universal service.

Industry
Telecommunications
Company size
501-1,000 employees
Founded
1997
Headquarters
Washington, DISTRICT OF COLUMBIA
LinkedIn followers
8,472

The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. This important principle suggests that everyone in the United States deserves accessible, affordable, and pervasive high-speed connectivity. By administering and protecting the integrity of universal service, USAC helps communities across the country to stay connected, schools to better educate, libraries to better serve the public, and health care providers to reach more patients. Universal Service Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas: Schools and Libraries (E-rate), Rural Health Care, Lifeline, and High Cost. Our Culture At USAC, we value integrity, quality, accountability, and innovation. Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of our stakeholders. Together, we achieve innovative outcomes. Company Benefits USAC is committed to offering eligible employees competitive benefits and work-life flexibility to meet their financial, health, developmental, and future needs. Our benefits package includes the following: • generous 401(k) contribution • medical, dental, vision, life, and disability insurance • prescription benefits • flexible spending accounts • tuition and training reimbursement • commuter and parking benefits • a flexible work schedule • paid holidays, vacation, and sick leave • pet insurance

Offices: 700 12th Street NW, Washington, DISTRICT OF COLUMBIA 20005, US · 700 12th St NW, Washington, DC 20005, US

TelecommunicationsFund AdministrationNot-for-ProfitLifelineSchoolsLibrariesRural Healthcareand High CostTelecommunications
View all jobs at Universal Service Administrative Co. (USAC)

About Universal Service Administrative Co. (USAC)

LinkedInVisit site

Dedicated to achieving universal service.

Industry
Telecommunications
Company size
501-1,000 employees
Founded
1997
Headquarters
Washington, DISTRICT OF COLUMBIA
LinkedIn followers
8,472

The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. This important principle suggests that everyone in the United States deserves accessible, affordable, and pervasive high-speed connectivity. By administering and protecting the integrity of universal service, USAC helps communities across the country to stay connected, schools to better educate, libraries to better serve the public, and health care providers to reach more patients. Universal Service Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas: Schools and Libraries (E-rate), Rural Health Care, Lifeline, and High Cost. Our Culture At USAC, we value integrity, quality, accountability, and innovation. Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of our stakeholders. Together, we achieve innovative outcomes. Company Benefits USAC is committed to offering eligible employees competitive benefits and work-life flexibility to meet their financial, health, developmental, and future needs. Our benefits package includes the following: • generous 401(k) contribution • medical, dental, vision, life, and disability insurance • prescription benefits • flexible spending accounts • tuition and training reimbursement • commuter and parking benefits • a flexible work schedule • paid holidays, vacation, and sick leave • pet insurance

Offices: 700 12th Street NW, Washington, DISTRICT OF COLUMBIA 20005, US · 700 12th St NW, Washington, DC 20005, US

TelecommunicationsFund AdministrationNot-for-ProfitLifelineSchoolsLibrariesRural Healthcareand High CostTelecommunications
View all jobs at Universal Service Administrative Co. (USAC)

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