Nashville, Tennessee, United States · On-site
Job DetailsJob Location: Hermitage Avenue - Nashville, TN 37210Position Type: Full Time Join a Team That Puts People First. At US Community Credit Union, we believe banking should be personal. Since 1949, we've been help…
Skills: Branch management, Team leadership, Staff development, Member service, Financial operations
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Direct and oversee daily branch operations to ensure organizational, financial, and service goals are met. Lead, coach, and develop branch staff while fostering a positive, member-focused environment.
Requires three to five years of similar or related experience. Must possess a high school education or GED and demonstrate strong leadership, communication, and organizational skills.
Job DetailsJob Location: Hermitage Avenue - Nashville, TN 37210Position Type: Full Time
Join a Team That Puts People First.
At US Community Credit Union, we believe banking should be personal. Since 1949, we've been helping our members achieve financial success while staying true to the credit union philosophy of People Helping People.
We're more than a financial institution, we're a team of people who genuinely care about our members, each other, and the communities we serve. Every day, we work together to build lasting relationships, provide trusted financial guidance, and make a positive impact in the lives of those we serve.
If you're looking for more than just a job, if you're looking for a place where you can lead, grow, and make a difference, we'd love to have you on our team.
As a Branch Manager, you'll do more than oversee daily branch operations, you'll inspire a team, build meaningful member relationships, and help shape the success of your branch.
You'll coach and develop employees, create exceptional member experiences, and play a key role in helping individuals and families reach their financial goals. Your leadership will directly impact your team's success, your branch's performance, and the communities we proudly serve.
If you're passionate about leading people, delivering outstanding service, and making a meaningful difference every day, this is an opportunity to build a rewarding career with an organization that invests in its employees.
Competitive pay based on experience
Performance incentives and bonus opportunities
Opportunities for career advancement and internal promotion
Generous Paid Time Off plus paid holidays
401(k) with company matching
100% employer-paid health insurance for employees
Vision and dental insurance options
Company-paid life insurance equal to your annual salary
Company-paid short-term and long-term disability insurance
A Culture You'll Want to Be Part Of
At USCCU, we believe great workplaces are built on great people.
We invest in our employees by providing opportunities for professional growth, leadership development, and ongoing learning. We encourage collaboration, celebrate success, and create an environment where every employee is empowered to contribute ideas and make a difference.
Our culture extends beyond the workplace. Employees have opportunities to give back through volunteer events, participate in friendly contests and recognition programs, enjoy team gatherings, and build meaningful relationships with coworkers who share a passion for serving others.
When our employees succeed, our members succeed, and that's what drives everything we do.
Join the USCCU Team, Because Your Career Matters to US.
Learn more about our mission, culture, and commitment to our communities at USCCU.org.
Role
To direct the operations of an assigned branch, ensuring organizational, financial, operational, service, and growth goals are met; ensures consistently excellent service to members by attitude, example, and leadership.
Daily Branch Operations - Directs and oversees branch operations to ensure alignment with organizational goals and objectives. Monitors branch performance against established targets and implement corrective actions as necessary to address performance gaps. Provides guidance and support to Financial Service Representatives in balancing daily transactions and regularly examines branch activities to ensure compliance with credit union policies, procedures, and regulatory requirements. Actively promotes organizational growth by monitoring branch performance metrics and engaging branch staff to drive exceptional results. Recommends operational and procedural improvements to the Director of Retail Experience to maintain effective, efficient, and compliant branch operations. Assumes full accountability for personal performance and that of all branch staff, ensuring the branch operates in a safe, compliant, and member-focused manner.
Member Service Standards - The degree to which all member service standards are demonstrated in the day-to-day business environment, such as but not limited to Show Respect, Educate and Empower, Own It, and Professional Presence. The level of support and camaraderie for coworkers and peers. Service quality and experience for members and all others conducting business.
Employee Management - Demonstrates the ability to foster a positive and inclusive management environment by motivating employees, maintaining high morale, and supervising staff with fairness, consistency, and integrity. Provides ongoing education and coaching to employees regarding credit union products and services, supporting individual development and performance improvement. Oversees the scheduling, training, coaching, and daily activities of branch personnel; conducts performance evaluations; administers corrective action when necessary; and allocates departmental resources to meet operational demands. Reviews and approves, modifies, or denies recommendations submitted by subordinates as appropriate. Promotes a collaborative, team-oriented culture while actively guiding the professional growth and development of branch staff.
Assists Members - Assist members with their financial requests quickly and efficiently. Can identify and complete unassigned tasks without being prompted, and use time wisely, such as opening/closing duties, cleaning, and any other assigned tasks. Financial requests could include, but are not limited to, opening and closing accounts, assisting with any consumer lending needs, answering questions about products and services, researching records, assisting with IRA inquiries, and resolving problems that are within their authority to resolve. Coordinates the resolution of problems that are beyond their authority with the Director of Retail Experience or other Department Managers.
Product and Service Knowledge - Demonstrates in-depth knowledge of the credit union’s products and services, with the ability to clearly explain their features, benefits, and appropriate usage to members. Actively promotes solutions that align with member needs while reinforcing the value of credit union membership. Understands and embodies the credit union’s core values and mission, reflecting them in daily interactions. Contributes to the credit union’s culture by fostering trust, collaboration, and a member-first mindset.
FSR-Member Education Management: To educate and encourage employees to educate members about credit union products and services. To ensure branch level participation in member education campaigns and incentive programs and ensure employees enter quality referrals with understandable notes in the member education system.
Maintains communications with management: Prepares and submits standard reports; attends scheduled management meetings. Monitors branch activities to ensure they are in compliance with established credit union policies and procedures.
Performs other related duties as assigned.
Three years to five years of similar or related experience.
A high school education or GED
Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.
Must possess good communications skills, ability to produce clear, concise, and correct written documentation; excellent organizational skills; be proficient in MS Word and Excel; be able to operate a 10 key calculator and computer keyboard
Work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, etc. Employees work primarily in an office setting under generally favorable working conditions. The job requires walking, sitting, bending, stooping, standing for long periods of time, or similar activities. Employees frequently lift objects up to 25 pounds, occasionally lift heavy objects from 26 to 50 pounds, yet seldom from 51 to 100 pounds.
Because Having A Better Financial Institution Matters
US Community Credit Union is a not-for-profit co-operative financial institution aimed at increasing the financial knowledge to those located in Middle TN. We are excited to offer you premium financial products and services.
Offices: 2622 Old Lebanon Rd., Nashville, TN 37214, US · 89 Hermitage Ave., Nashville, TN 37210, US · 2618 Old Lebanon Rd., Nashville, TN 37214, US · 925 Bell Road, Antioch, TN 37013, US · 2700 N Mt. Juliet Rd., Mt. Juliet, TN 37122, US
Because Having A Better Financial Institution Matters
US Community Credit Union is a not-for-profit co-operative financial institution aimed at increasing the financial knowledge to those located in Middle TN. We are excited to offer you premium financial products and services.
Offices: 2622 Old Lebanon Rd., Nashville, TN 37214, US · 89 Hermitage Ave., Nashville, TN 37210, US · 2618 Old Lebanon Rd., Nashville, TN 37214, US · 925 Bell Road, Antioch, TN 37013, US · 2700 N Mt. Juliet Rd., Mt. Juliet, TN 37122, US
