Los Angeles, California, United States · On-site
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: ServiceNow Product Management, Stakeholder Management, Roadmap Planning, ITSM, HRSD
London, England, United Kingdom · On-site
Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to …
Skills: Test Automation Frameworks, C#, JavaScript, TypeScript, Playwright
Santa Monica, California, United States · On-site
$133k–$200k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Human Resource Management, Employee Relations, Organizational Design, Change Management, Generative AI Tools
London, England, United Kingdom · On-site
Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to …
Skills: Sales, Customer Service, Visual Merchandising, EPOS Systems, Cash Handling
Santa Monica, California, United States · On-site
$72k–$150k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Artist Product Management, Marketing Strategy, DSP Strategy, Project Management, Artist Development
New York, New York, United States · On-site
$63k–$145k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Content Strategy, Audience Development, Digital Publishing, Social Media Marketing, KPI Frameworks
London, England, United Kingdom · On-site
Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to …
Skills: Microsoft Power Automate, Power Query, Advanced Excel, Business Process Automation, Business Analysis
London, England, United Kingdom · On-site
Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to …
Skills: TV Distribution, Content Sales, Rights Management, Analytical Skills, Negotiation
New York, New York, United States · On-site
$41k–$45k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Calendar Management, Travel Coordination, Expense Reporting, Meeting Coordination, Budget Tracking
New York, New York, United States · On-site
$41k–$50k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Project Coordination, Campaign Execution, Presentation Development, Cross-functional Collaboration, KPI Tracking
Santa Monica, California, United States · On-site
$41k–$55k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Budget Management, Invoice Processing, Travel Booking, Project Coordination, Microsoft Word
Nashville, Tennessee, United States · On-site
$70k–$114k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Server Management, Cloud Systems, Virtualization, Operating System Administration, Scripting
Santa Monica, California, United States · On-site
$86k–$120k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Revenue Planning, Financial Analysis, Forecasting, Commercial Analytics, Ecommerce Strategy
New York, New York, United States · On-site
$63k–$145k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Influencer Marketing, Creator Strategy, Digital Marketing, Social Media, Entertainment Marketing
New York, New York, United States · On-site
$54k–$75k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Creative Production, Storyboarding, Content Creation, Project Management, Budget Management
Nashville, Tennessee, United States · On-site
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Application Security, Threat Modeling, SAST, DAST, SCA
Los Angeles, California, United States · On-site
$47k–$65k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Accounts Payable, Budget Management, Data Entry, Financial Reporting, SAP
London, England, United Kingdom · On-site
Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to …
Skills: Music Production, Audio Engineering, Sound Design, Mixing, Mastering
Philadelphia, Pennsylvania, United States · On-site
$92k–$128k/yr
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Styling, Visual Storytelling, Content Production, Wardrobe Sourcing, Project Management
Nashville, Tennessee, United States · On-site
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged …
Skills: Catalog Management, Commercial Strategy, Project Management, Business Development, Music Monetization
Los Angeles, California, United States • On-site
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The Senior Manager owns the ServiceNow product portfolio, managing stakeholder relationships, prioritization, and value delivery across multiple domains. They are responsible for demand shaping, roadmap cadence, and ensuring alignment with platform guardrails in a global environment.
Requires 8+ years in service management or technology product delivery, with at least 3 years in a senior role owning roadmaps and stakeholder outcomes. Candidates must have strong ServiceNow knowledge across key modules and experience working with globally distributed teams.
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
The Senior Manager, ServiceNow Product & Service owns the Product Team’s portfolio of ServiceNow domains and is accountable for stakeholder relationships, prioritisation, and value delivery to internal customers. The role leads demand shaping, roadmap cadence, and outcomes-based reporting across domains (e.g., ITSM/Knowledge, HRSD/custom apps, CMDB, catalogue requests, access workflows, and asset-related capabilities) while ensuring alignment to platform guardrails and release cadence. Working within a globally distributed ServiceNow organisation, the role drives predictable delivery, adoption, and continuous improvement across multiple time zones.
Own overall stakeholder relationships, prioritization, and domain roadmaps across the Product Team portfolio
Run intake, demand shaping, and roadmap cadence; translate requests into outcomes, epics, and acceptance criteria
Drive cross-domain dependency management and alignment with platform guardrails and release windows
Own vulnerability management workflow outcomes and reporting with Security and IT partners
Own value measurement and reporting (KPIs, adoption, service outcomes) and drive continuous improvement
Lead escalation management, communications, and change enablement for Product-delivered capabilities
Partner effectively with a global ServiceNow team across multiple time zones (Sydney, Los Angeles, London, India)
Executive-level stakeholder management; able to influence priorities and outcomes across IT and business units
Strong product/service ownership mindset; prioritize based on value, risk, and capacity with disciplined governance
Ability to run structured intake, roadmap planning, and delivery cadences to ensure predictable outcomes
Strong communication skills; translate technical constraints and trade-offs into business-relevant decisions
Ability to operate effectively in a global, multi-timezone team with clear coordination and handoffs
Working knowledge of ITSM/ITIL concepts and modern delivery practices (Agile/Lean) with pragmatic application
8+ years in service management, enterprise platforms, or technology product/service delivery environments
3+ years in a senior role owning roadmaps, prioritization, and stakeholder outcomes for enterprise capabilities
Experience managing portfolios across multiple domains/modules with competing priorities and dependencies
Experience defining and measuring KPIs and value outcomes (adoption, service performance, delivery predictability)
Experience partnering with Security/IT stakeholders on vulnerability process outcomes and reporting
Experience working with globally distributed teams across multiple time zonesServiceNow knowledge across key modules and platform concepts (ITSM, Catalog, Knowledge, CMDB/ITOM concepts, integrations)
Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company. Find out more at: http://www.universalmusic.com. View our current career opportunities at: http://www.umusiccareers.com
Offices: 2220 Colorado Avenue, Santa Monica, California 90401, US · Hilversum, NL · 1755 Broadway Ave, New York, NY 10018, US · 21301 Burbank Blvd, Los Angeles, CA 91367, US · 2220 Colorado Ave, Santa Monica, CA 90404, US
Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company. Find out more at: http://www.universalmusic.com. View our current career opportunities at: http://www.umusiccareers.com
Offices: 2220 Colorado Avenue, Santa Monica, California 90401, US · Hilversum, NL · 1755 Broadway Ave, New York, NY 10018, US · 21301 Burbank Blvd, Los Angeles, CA 91367, US · 2220 Colorado Ave, Santa Monica, CA 90404, US
