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Lead and supervise the Intensive Family Support teams in Beenleigh and Underwood to ensure high-quality, client-centred services for vulnerable families. Oversee program budgets, maintain compliance standards, and foster partnerships to improve outcomes for young people.
Requires a bachelor's degree in Social Work, Psychology, or a related social science field. Candidates must have proven leadership experience in community services, a valid Queensland Driver's Licence, and a Working with Children Check (Blue Card).
Local Service Manager | Intensive Family Support Service | Underwood / Beenleigh
Employment Term: Permanent Full Time (76 hours per fortnight)
Location: Underwood / Beenleigh
Remuneration: $65.39 p/h + Super + NFP Salary Packaging (increase your take-home pay)
Applications Close: Friday 3rd July 2026.
At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.
An exciting opportunity has become available for a Local Service Manager to lead the Beenleigh and Underwood Intensive Family Support teams. The Intensive Family Support Service assists complex, vulnerable families who are at risk of entering the Child Protection system. We are a voluntary service who visits families in their homes approximately once a week for up to 12 months, enabling us to work together to keep children safe and achieve family goals.
In this role, you will provide strong leadership, practice supervision and guidance to service delivery teams, playing a critical role in ensuring high-quality, client-centred services are delivered in accordance with best practice standards and organisational objectives.
Foster collaboration to enhance service delivery, performance and community impact
Lead, coach and develop teams, providing supervision and practice guidance
Oversee Client Outcomes Leads and strengthen partnerships to improve outcomes for young people
Provide subject matter expertise and practice leadership across services
Deliver induction and specialised training programs
Manage program budgets and support financial planning
Ensure accurate client documentation, reporting and system oversight
Drive continuous improvement through best practice, audits and service enhancements
Maintain quality, risk and compliance standards, ensuring client rights and confidentiality
Participate in on-call support and broader organisational requirements
A relevant tertiary qualification (minimum bachelor’s degree) in Social Work, Psychology, Counselling, Behavioural or Social Science, or an equivalent combination of qualifications and experience
Demonstrated experience working with children and families within community services
Proven leadership capability, including the supervision, mentoring and development of team members
Demonstrated ability to achieve service delivery outcomes and drive continuous performance improvement
Strong stakeholder engagement skills, with the ability to build and maintain effective partnerships
Current Queensland Driver’s Licence
Valid Working with Children Check (Blue Card)
Flexible work arrangements to support work-life balance
NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities to challenge yourself, grow and make a meaningful difference
A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
We’d love you to be part of our UnitingCare family
Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
provide welcoming, safe and nurturing services for children
implement measures to prevent child abuse and neglect within our services
appropriately and immediately address child abuse and neglect if it does occur
abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
Supporting people and families to live life in all its fullness.
Today, we’re a courageous and creative health and community services provider and one of the largest charities in Australia. Connecting with people in every corner of our community, from Coomera to Katherine, we’re here to help address some of the most pressing social issues faced by our communities.
Offices: 192 Ann St, Brisbane, QLD 4000, AU
Supporting people and families to live life in all its fullness.
Today, we’re a courageous and creative health and community services provider and one of the largest charities in Australia. Connecting with people in every corner of our community, from Coomera to Katherine, we’re here to help address some of the most pressing social issues faced by our communities.
Offices: 192 Ann St, Brisbane, QLD 4000, AU
