United States · Remote OK
$76k–$99k/yr
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Vendor management, Operations support, Project management, Performance reporting, Data analysis
Hobbs, New Mexico, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber optic splicing, Copper cable splicing, Blueprint reading, Outside plant construction, Safety compliance
Heath, Ohio, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cabling, Coaxial cabling, Trenching, Boring equipment operation
Commerce, Georgia, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cabling, Coaxial cabling, Trenching, Boring equipment operation
Augusta, Georgia, United States · Hybrid
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capa…
Skills: Outside plant engineering, Fiber optics, Copper cabling, Network design, Technical communication
United States · Remote OK
$42k–$51k/yr
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Customer service, Relationship management, Verbal communication, Written communication, Problem-solving
Commerce, Georgia, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cabling, Coaxial cabling, Trenching, Boring equipment operation
Meadville, Pennsylvania, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber optic installation, Copper cable splicing, Pole climbing, Heavy machinery operation, Blueprint reading
Ashland, Kentucky, United States · Hybrid
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Outside plant engineering, Fiber optic design, Copper cable engineering, Technical communication, Microsoft Office
United States · Remote OK
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capa…
Skills: Customer relationship management, Communication skills, Problem-solving, Time management, Multitasking
Glennville, Georgia, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cable installation, Coaxial cable installation, Trenching, Boring equipment operation
Summerville, Georgia, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber optic installation, Copper cable installation, Coaxial cable installation, Trenching, Boring equipment operation
Mount Pleasant, Iowa, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cabling, Coaxial cabling, Trenching, Boring equipment operation
United States · Remote OK
$76k–$100k/yr
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capa…
Skills: Indirect Tax, Tax Audit, Tax Compliance, Sales Tax, Use Tax
China Grove, North Carolina, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cable installation, Coaxial cable installation, Trenching, Boring equipment operation
Export, Pennsylvania, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Construction management, Project execution, Fiber optic installation, Budget management, Team leadership
Lexington, South Carolina, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Telecommunications, Fiber internet installation, Network design, Technical support, Customer service
Odenville, Alabama, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cabling, Coaxial cabling, Trenching, Boring equipment operation
Folkston, Georgia, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: Fiber installation, Copper cabling, Coaxial cabling, Trenching, Boring equipment operation
Charlotte, North Carolina, United States · Hybrid
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: B2B sales, Telecom sales, Fiber solutions, Cold calling, Pipeline management
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The consultant manages the end-to-end performance of repair services by overseeing vendor relationships and contact center operations. They drive continuous improvement initiatives and ensure that performance metrics and quality standards are consistently met.
Candidates must have a college degree and 5-7 years of professional experience, including 2-3 years in a supervisory role. Strong analytical skills, vendor management experience, and proficiency in Excel are required.
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com
The Consultant - Operations Support for Kinetic Business Repair owns the end-to-end performance of our repair service experience — from the vendor who delivers it to the contact center operations that support it. This role drives daily operational execution, ensures performance metrics and quality standards are consistently met, and leads continuous improvement initiatives that strengthen the vendor partnership and frontline effectiveness, all in service of a best-in-class customer experience. This position can be filled remotely anywhere within the country.
• Act as the primary liaison between Kinetic and its repair vendor, fostering a strong relationship and ensuring alignment with Kinetic’s operational standards
• Own day-to-day operational execution across vendor and contact center functions, including project managing ongoing initiatives and generating regular performance reporting for key leaders and internal stakeholders
• Track performance against agreed-upon KPIs — for both vendor operations and frontline execution — identifying areas for improvement and ensuring quality standards are met
• Conduct regular audits and operational assessments to evaluate compliance with contractual obligations, service guidelines, and the broader operating model, delivering improvement recommendations with clear follow-up to ensure execution and sustainment
• Partner with the vendor, site leaders, and cross-functional stakeholders to design and implement process improvements that enhance efficiency and customer experience
• Facilitate development initiatives, training, and coaching that help frontline leaders and agents execute consistently and effectively, providing potential on-site support as needed
• Address operational issues promptly, resolving challenges with the vendor and internal teams alike to prevent recurrence
• Strong communication, active listening, decision-making, problem-solving, motivational, and relationship-building skills
• Previous customer service and call center experience
• Previous vendor management experience, with the ability to hold external partners accountable to performance standards
• Familiarity with the technical aspects of business internet/broadband repair services
• Proficiency with Excel, with strong research and analytical skills and the ability to derive insights from data
• Strong focus on customer satisfaction and using feedback to drive service improvements
• Ability to resolve complex problems/challenges and think strategically
• Demonstrated ability to lead cross-functional teams and develop strategic initiatives that enhance vendor performance, operational execution, and customer satisfaction
• Expertise with advanced analytical tools/techniques to extract actionable insights from complex data sets and drive informed decision-making
• In-depth understanding of business internet/broadband technologies, with the ability to translate technical requirements into operational enhancements
• Extensive experience identifying inefficiencies and implementing innovative solutions that streamline operations and improve service delivery
• Experience leading significant change initiatives within operations, fostering a culture of continuous improvement and excellence
• Experience with Kinetic database systems including but not limited to KSF, CAMS/DCRIS, and WINCARE
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.
The compensation range for this position is $76,100 - $99,000.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs.: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Uniti Fiber is a wholly owned subsidiary of Uniti Group,a publicly traded Real Estate Investment Trust (REIT). Uniti’s common stock trades on the NASDAQ stock market under the ticker symbol: UNIT. Uniti Fiber is a leading provider of infrastructure solutions, including cell site backhaul and small cell for wireless operators, and Ethernet, Wavelengths and Dark Fiber for telecom carriers and enterprises. Whether the challenge is improving network reach and quality, increasing capacity or maintaining cost certainty for the future, Uniti Fiber delivers a custom-designed, technology- and access-agnostic solution.
Offices: 107 St. Francis Street, STE 1800, Mobile, AL 36602, US · 5904 Stone Creek Dr., 110, The Colony, Texas 75056, US
Uniti Fiber is a wholly owned subsidiary of Uniti Group,a publicly traded Real Estate Investment Trust (REIT). Uniti’s common stock trades on the NASDAQ stock market under the ticker symbol: UNIT. Uniti Fiber is a leading provider of infrastructure solutions, including cell site backhaul and small cell for wireless operators, and Ethernet, Wavelengths and Dark Fiber for telecom carriers and enterprises. Whether the challenge is improving network reach and quality, increasing capacity or maintaining cost certainty for the future, Uniti Fiber delivers a custom-designed, technology- and access-agnostic solution.
Offices: 107 St. Francis Street, STE 1800, Mobile, AL 36602, US · 5904 Stone Creek Dr., 110, The Colony, Texas 75056, US
