Austin, Texas, United States · Remote OK
POSITION OVERVIEW Unchained is seeking a Support Escalations Manager to join as a senior operational leader who owns complex client escalations and helps strengthen Unchained's operational risk programs. You will lead hi…
Skills: Incident Management, Risk Operations, Root Cause Analysis, Operational Risk Frameworks, Client Escalation Management
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Lead high-impact client escalations and operational incidents from intake through resolution and remediation. Drive root cause analysis and strengthen operational risk frameworks to reduce exposure and improve processes.
Requires 7+ years of experience in client support operations or risk management, including 2 years of leadership, within a regulated industry. Must possess strong analytical skills and fluency in case-management tools like Zendesk or Salesforce.
POSITION OVERVIEW
Unchained is seeking a Support Escalations Manager to join as a senior operational leader who owns complex client escalations and helps strengthen Unchained's operational risk programs. You will lead high-impact issues from intake through resolution, client engagement, coordinate cross-functional incident response, and drive lasting improvements across people, processes, technology, and third parties. You will serve as a trusted bridge among Risk Governance, Client Services, Product, Compliance, Security, and business teams to protect clients, reduce operational exposure, and help Unchained scale responsibly.
WHAT YOU'LL DO
WHO YOU ARE
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WHAT WE OFFER
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Bitcoin financial services where clients can hold their keys. Multisig vaults, trading desk, and bitcoin-backed loans.
Securely take control of your bitcoin with our cold storage vaults. Get access to our suite of integrated financial services, including a trading desk, bitcoin-backed loans, and bitcoin retirement accounts. Not your keys, not your bitcoin.
Offices: PO Box 662, Austin, TX 78767, US
Bitcoin financial services where clients can hold their keys. Multisig vaults, trading desk, and bitcoin-backed loans.
Securely take control of your bitcoin with our cold storage vaults. Get access to our suite of integrated financial services, including a trading desk, bitcoin-backed loans, and bitcoin retirement accounts. Not your keys, not your bitcoin.
Offices: PO Box 662, Austin, TX 78767, US
