Fort Lauderdale, Florida, United States · On-site
$17/hr–$22/hr
TROPIC OCEAN AIRWAYS LLC CUSTOMER EXPERIENCE SPECIALIST (CES) Directly Reports To: Manager of Customer Experience Mission of this Position: Work directly with scheduled service and Charter guests. The CES team assists wi…
Skills: Accountability, Time Management, Multi-Tasking, Organization, Decision Making
Fort Lauderdale, Florida, United States · On-site
$95k–$110k/yr
TROPIC OCEAN AIRWAYS LLC ASSISTANT DIRECTOR OF MAINTENANCE Directly Reports To: Director of Maintenance Assistant Director of Maintenance (Part 135) Position Summary The Assistant Director of Maintenance (ADOM) supports …
Skills: Aircraft Maintenance, FAA Part 135 Compliance, Team Leadership, Cessna Caravan 208B, Garmin G1000
Fort Lauderdale, Florida, United States · On-site
$17/hr–$25/hr
TROPIC OCEAN AIRWAYS LLC INVENTORY AND TOOL ROOM CLERK Directly Reports To: Purchasing, Inventory and Supply Coordinator Mission of this Position: The Inventory and Tool Room Clerk supports the Maintenance Department by …
Skills: Inventory Control, Warehouse Operations, FAA Regulations, HazMat Handling, Microsoft Office Suite
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The Customer Experience Specialist manages bookings, rescheduling, and cancellations for scheduled and charter flights to ensure a high-quality guest experience. They coordinate with air concierge and operational teams to verify manifests and finalize pre-flight requirements.
Candidates must possess strong organizational and communication skills to handle inbound leads and reservation requests. Proficiency in multitasking and a commitment to adhering to company SOPs are essential.
TROPIC OCEAN AIRWAYS LLC
CUSTOMER EXPERIENCE SPECIALIST (CES)
Directly Reports To: Manager of Customer Experience
Mission of
this Position: Work directly with scheduled service and Charter guests. The CES team assists with booking, rescheduling, cancelling, and completing tasks needed to exceed overall guest experience. The CES works directly with Air concierge to ensure all information is accurate no later than 48 hours prior to departure. Coordinate directly with the operational team to distribute final items and represent sales team each day for ops call. Assist with charter task coverage during overflow and ensure 7-day coverage.
Key Responsibilities:
Meet or exceed duties/expectations displaying initiative, adhering to TOA SOPs/Checklist and aligning with core values of the organization.
Monitors and funnels all inbound phone and email lead requests to CSS/Air Concierge:
Create contact/Deal for incoming lead (New/Existing)
Transfer phone call if personnel is available
Distribute Requests for Pricing (RFPs) accordingly
Ensure all information for all charters is complete
Verify Manifest information is accurate
Pre-flight emails and call confirmation with guests no later than 48 hours prior to flight, including finalizing any outstanding items needed prior to travel (weight, pets, documents, COVID tests, etc.)
Follow up with tasking for Cargo, Operations, Pilots, and Mx as needed
Responsible for all reservation requests for scheduled service and handles challenges
Books seats by phone/email when requested
Handles cancellations and schedule changes
Reviews bookings day prior for accuracy
Handles changes in reservations as needed
Additional Duties will include, but are not limited to:
Flight following to alert agents of issues
Additional tasks as required by Station Manager
Attend to the following- Car Services, manifest information, correction of routing, paperwork, cargo information, and/or special requests
Share expertise and best practices with new recruits and co-workers
Maintain excellent product knowledge and attend all training sessions
Participate in coaching sessions to find opportunities for improvement
Support sales agent/account executive/concierge team in non-revenue tasks.
Demonstrate keen communication skills to provide excellence in customer service both internally and externally.
Essential Skill Set: Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.
Private charters, scheduled flights, yacht transfers & air ambulance — serving Florida, The Bahamas & Hamptons.
Founded and Operated by a US NAVY Fighter Pilot, Tropic Ocean Airways offers private charter, scheduled flights and yacht transfers throughout Florida, The Bahamas, and the Northeast. Tropic Ocean Airways has a fleet of 14 aircraft – a mix of wheeled and amphibious (seaplanes) Cessna Grand Caravans – and exclusively operates with a FAA-certified two-pilot crew. Tropic Ocean Airways is the recipient of the highly coveted ARGUS Gold rating and has developed and implemented the Aviator Career Enhancement (ACE) Program which is modeled after US Navy flight training best practices.
Offices: 1100 Lee Wagner BLVD, Fort Lauderdale, Florida 33315, US · 3800 Southern Blvd, West Palm Beach, Florida 33406, US
Private charters, scheduled flights, yacht transfers & air ambulance — serving Florida, The Bahamas & Hamptons.
Founded and Operated by a US NAVY Fighter Pilot, Tropic Ocean Airways offers private charter, scheduled flights and yacht transfers throughout Florida, The Bahamas, and the Northeast. Tropic Ocean Airways has a fleet of 14 aircraft – a mix of wheeled and amphibious (seaplanes) Cessna Grand Caravans – and exclusively operates with a FAA-certified two-pilot crew. Tropic Ocean Airways is the recipient of the highly coveted ARGUS Gold rating and has developed and implemented the Aviator Career Enhancement (ACE) Program which is modeled after US Navy flight training best practices.
Offices: 1100 Lee Wagner BLVD, Fort Lauderdale, Florida 33315, US · 3800 Southern Blvd, West Palm Beach, Florida 33406, US
