Jobs at Tree House Humane Society (Now Hiring) — 2 open

JOB DESCRIPTION 

JOB TITLE: Shelter Experience & Adoptions Manager

EMPLOYER: Tree House Humane Society 

DEPARTMENT: Shelter Operations 

REPORTS TO: Senior Director of Operations 

EFFECTIVE DATE: 07/2026

SUMMARY: 

At Tree House Humane Society, we envision a world where every cat thrives. The Shelter Experience & Adoptions Manager leads guest-facing operations including adoption, café, and retail while ensuring exceptional experiences for adopters, visitors, volunteers, and community partners.

This role blends compassion-driven customer service with operational leadership, advancing Tree House’s mission by delivering humane outcomes, strengthening community trust, and supporting mission-aligned revenue goals in partnership with senior leadership. 

In addition, the Manager oversees the physical environment of the shelter, ensuring spaces are safe, welcoming, and functional for both cats and visitors. This includes facility maintenance, safety protocols, and enhancements that support operational efficiency and a positive guest experience. 

Through cross-department collaboration, staff development, and data-informed decision-making, this position supports adoption success, enhances retention, and contributes to Tree House’s goal of exceptional care for all stakeholders. 

DUTIES AND RESPONSIBILITIES: 

Leadership & Staff Development 

Operations, Guest Experience & Program Oversight 

Facility & Safety Management 

Performs other duties as assigned by Management

SUPERVISORY RESPONSIBILITIES: 

QUALIFICATIONS:

Required

Preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

COMPETENCIES: 

● Communication - Expresses self--orally and in writing--in manner that is clear, well organized and appropriate to the situation. Uses 

appropriate grammar, punctuation/spelling, and tone. Listen carefully and sincerely consider others' ideas. Maintains confidentiality and expresses good judgment about what to say and when to say it. Keeps others informed 

● Customer Service - Treats customers (internal and external) with respect and courtesy. Shows interest in, anticipates, and responds timely to customer needs and concerns. Goes beyond basic service expectations to help customers. Responds appropriately to and resolves difficult and emotional situations. Seeks ways to improve service delivery. 

● Diversity - Enthusiastically works with all employees, regardless of race, gender, culture, and age. Values contributions of people from diverse backgrounds. Demonstrates respect for opinions and ideas of others. Shows awareness of and sensitivity to cultural and individual values. 

● Judgment - Gathers data and others' input as appropriate when making decisions and handling diverse situations. Considers cost, organizational resources, and efficiency, as well as both long- and short-term outcomes. Can explain rationale for a decision. Observes safety and security procedures; uses equipment and materials properly. Recognizes when to consult higher level management. 

● Managing People - Includes staff in planning, decision-making, facilitating, and process improvement. Aligns the right work with the right people. Ensures staff have skills and resources to fulfill their job duties. Informs staff of what is expected of them and holds them accountable. Gives staff ongoing, constructive feedback on their performance and progress in light of expectations and goals. Rewards and recognizes hard work and results. Addresses performance issues promptly and corrects poor performance. Works to create a strong team. 

● Problem Solving - Identifies problems in a timely manner. Gathers and analyzes factors or causes. Generates and evaluates alternative solutions. Implement a plan to solve the problem. Assesses effectiveness of intervention. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tree House Humane Society is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. Tree House Humane Society does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. Tree House Humane Society is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.