Macquarie Park, New South Wales, Australia · Hybrid
$125k–$140k/yr
You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contri…
Skills: Analytical Skills, Troubleshooting, Stakeholder Management, Priority Management, Contract Administration
Parramatta, New South Wales, Australia · Hybrid
You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create …
Skills: Technical Leadership, Software Development Lifecycle, Technical Design, Application Support, Stakeholder Engagement
Macquarie Park, New South Wales, Australia · Hybrid
You’re agile and flexible because you can see the benefits of change. This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to wor…
Skills: Agile Delivery, Program Coordination, Lean Methodology, Stakeholder Management, Agile Coaching
Alexandria, New South Wales, Australia · Hybrid
You’re open to a change of direction and a new challenge. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balan…
Skills: Service Design, ITIL Standards, Operational Technology, Service Delivery, Stakeholder Management
Parramatta, New South Wales, Australia · Hybrid
You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight an…
Skills: Tunnel Operations, Tunnel Maintenance, Technical Risk Management, Standards Compliance, Stakeholder Management
Mascot, New South Wales, Australia · Hybrid
You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight an…
Skills: UX/UI Design, Human-Centred Design, User Research, Journey Mapping, Information Architecture
Parramatta, New South Wales, Australia · Hybrid
You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledg…
Skills: Technical Leadership, Software Development Lifecycle, Application Support, System Design, Technical Specification
Macquarie Park, New South Wales, Australia · Hybrid
You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. This is your opportunity to broaden your experience and perspectives, step out of the confines of a standa…
Skills: Strategic analysis, Transport planning, Road network planning, Infrastructure planning, Freight logistics
Macquarie Park, New South Wales, Australia · Hybrid
You can be part of the team that enables significant service improvements for our people. Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpi…
Skills: Salesforce Development, Apex, Lightning Web Components, Aura, APIs
Kirribilli, New South Wales, Australia · Hybrid
$142k–$159k/yr
You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessi…
Skills: Transport Planning, Infrastructure Planning, Technical Guidance Development, Strategic Framework Design, Data-Driven Planning
Macquarie Park, New South Wales, Australia · Hybrid
You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-dem…
Skills: IT Support, Customer Service, Problem Solving, Conflict Resolution, Incident Management
Macksville, New South Wales, Australia · On-site
You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferab…
Skills: Customer Service, Communication, Problem Solving, Empathy, Conflict Resolution
Parkes, New South Wales, Australia · Hybrid
Lead precinct-based transport strategy and community integration – advocating for regional needs and coordinating multi-stakeholder delivery across planning, investment, and community outcomes. Advocate for regional comm…
Skills: Strategic Leadership, Stakeholder Management, Transport Integration, Urban Planning, Infrastructure Program Leadership
Perthville, New South Wales, Australia · On-site
You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferab…
Skills: Customer Service, Communication, Problem Solving, Empathy, Conflict Resolution
Macquarie Park, New South Wales, Australia · Hybrid
You want to play a part in making NSW a better place to work, live and travel. This is your opportunity to apply your communication and engagement expertise to some of Transport's most significant programs and projects, …
Skills: Project Communications, Stakeholder Engagement, Communication Planning, Change Adoption, Storytelling
Parramatta, New South Wales, Australia · Hybrid
You enjoy solving problems in a complex environment to deliver the best outcomes for millions of people. You'll tackle challenges head-on, utilising your technical expertise to build sustainable, innovative, and resilien…
Skills: Traffic Signal Design, SCATS, Network Performance Analysis, Operational Planning, Stakeholder Management
Sydney, New South Wales, Australia · On-site
You prioritise the safety of yourself and others at work, both physically and mentally. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing…
Skills: Rail Operations, Fleet Maintenance, Testing and Commissioning, Problem Solving, Stakeholder Engagement
Alexandria, New South Wales, Australia · Hybrid
You enjoy solving problems in a complex environment to deliver the best outcomes for millions of people. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to…
Skills: Road Network Access Coordination, Traffic Management, Road Occupancy Licensing, Risk Assessment, Stakeholder Management
Macquarie Park, New South Wales, Australia · Hybrid
You’re open to a change of direction and a new challenge. Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers ta…
Skills: Salesforce Configuration, Business Analysis, Agile Methodology, Stakeholder Engagement, Technical Documentation
Burwood, New South Wales, Australia · Hybrid
You’re someone who wants to create outcomes that have a real impact on the people of NSW. You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thous…
Skills: SAP, Business Analysis, Systems Analysis, Requirement Elicitation, Solution Design
Macquarie Park, New South Wales, Australia • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide administrative and operational support to the Digital and Systems team, including managing ServiceNow requests and maintaining the systems register. Monitor service trends, manage technology procurement, and ensure system compliance and alignment with business needs.
Requires 3+ years of experience in a similar technology support role with strong analytical and stakeholder management skills. A sound understanding of contract documentation is required, while ServiceNow experience and a tertiary qualification are preferred.
You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
In this role, you'll:
Play a key role in supporting the effective delivery of technology services across the organisation, by providing high-quality administrative, operational, and project support to the Digital and Systems team. The position is responsible for preparing and maintaining documentation, coordinating project activities, and ensuring the timely triage, management, and assignment of ServiceNow requests.
The role also monitors enterprise-wide service request volumes, analyses trends and emerging risks, and identifies opportunities to enhance service performance and customer experience. In addition, the Senior Technology Support Officer maintains the organisation’s systems register, supports technology procurement and contract administration processes, and assists with system lifecycle management, ensuring technology assets and platforms remain compliant, effective, and aligned with business needs.
This role reports into the Senior Manager, Strategy & Advisory.
For more information on this position and business unit, view the role description and information pack
About you
For you to be successful within this role you should meet with all, or most of the following criteria:
Nice to Haves:
This is a permanent flexible hybrid role. 50% of your time will be office based, with 25% of that time based from our offices at Macquarie Park. This is a Grade 7 paying between $124,810.00 - $139,787.00 + super.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM, Thursday 6th August 2026
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Hybrid
Making NSW a better place to live, work and visit.
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone. With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future. Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers. We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact. The road ahead is full of opportunity - join us in building the future of transport in NSW.
Offices: Multiple locations, Multiple locations, Multiple locations across the state, NSW, AU · 231 Elizabeth St, Sydney, New South Wales 2000, AU · 5/22 Giffnock Ave, Macquarie Park, New South Wales 2113, AU · 16-18 Wentworth St, Parramatta, New South Wales 2150, AU · 20-44 Ennis Rd, Milsons Point, New South Wales 2061, AU
Making NSW a better place to live, work and visit.
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone. With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future. Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers. We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact. The road ahead is full of opportunity - join us in building the future of transport in NSW.
Offices: Multiple locations, Multiple locations, Multiple locations across the state, NSW, AU · 231 Elizabeth St, Sydney, New South Wales 2000, AU · 5/22 Giffnock Ave, Macquarie Park, New South Wales 2113, AU · 16-18 Wentworth St, Parramatta, New South Wales 2150, AU · 20-44 Ennis Rd, Milsons Point, New South Wales 2061, AU
