TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Instructional Design, Learning Theory, Facilitation, Leadership, Contact Center Management
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Patient Assessment, Functional Mobility Optimization, Clinical Documentation, Patient-Centered Care, Infection Control
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Dementia Care, Patient-Centered Care, Clinical Judgment, Patient Assessment, Treatment Planning
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Problem Solving, Analytical Skills, Time Management, Multi-tasking, Written Communication
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Creole Fluency, English Fluency, Consecutive Interpretation, Over-the-Phone Interpretation, Video Remote Interpreting
Bilingual Customer Service Representative (In-Center)
Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic · On-site
Entry level
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Creole Fluency, English Fluency, Consecutive Interpretation, Over-the-Phone Interpretation, Video Remote Interpreting
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Business English, Native Japanese, Customer Experience, Problem Solving, Analytical Skills
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Patient Assessment, Treatment Planning, Clinical Supervision, Documentation, Infection Control
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Physical Therapy Treatment, Patient Documentation, Net Health, Care Planning, Infection Control
Speech Language Pathologist/SLP, PRN | Holbrook Sugar Hill
Sugar Hill, Georgia, United States · On-site
$50/hr–$60/hr
Mid level
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Employee Engagement, Event Planning, Social Media Management, Internal Communications, Project Management
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Patient Assessment, Treatment Planning, Clinical Documentation, Patient-Centered Care, Infection Control
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Customer Service, Technical Troubleshooting, Data Entry, Communication Skills, Time Management
Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic · On-site
Entry level
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Spanish Fluency, English Fluency, Consecutive Interpretation, Customer Service, Bilingual Communication
Spanish<>English Bilingual Interpreter (Work from Home)
Dominican Republic · Remote OK
Mid level
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Spanish Fluency, English Fluency, Consecutive Interpretation, Customer Service, Over the Phone Interpretation
Spanish<>English Bilingual Interpreter (Work from Home)
Dominican Republic · Remote OK
Mid level
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Spanish Fluency, English Fluency, Consecutive Interpretation, Customer Service, Over The Phone Interpretation
Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic · On-site
Entry level
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also …
Skills: Spanish Fluency, English Fluency, Consecutive Interpretation, Customer Service, Bilingual Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
The Training Manager oversees the design, delivery, and continuous improvement of training programs for customer service agents. They are responsible for managing a team of trainers and analyzing training effectiveness through quantitative and qualitative data.
Requirements
Candidates need a bachelor's degree or at least 5 years of training experience, specifically with leadership experience in a contact center. Proficiency in MS Office and familiarity with instructional design and learning theories are required.
Full job description
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Training Manager will oversee the training of TransPerfect customer service agents. They will be responsible for the design, delivery, and continuous improvement of training programs. The manager will also conduct needs assessments and evaluate training results.
Position responsibilities:
Hire, manage, coach, and develop a team of trainers
Oversee the delivery and ongoing improvement of training programs and individualized learning
Analyze training needs and recommend corresponding learning solutions
Ensure the utilization of a variety of instructional methodologies and learning theories
Supervise, coordinate, and participate in the development of training content
Monitor and review the progress of trainers, trainees, and training classes Analyze quantitative and qualitative data to evaluate the effectiveness of training
Track training benchmarks and create corresponding measurement reports
Assign training tasks prior to, during, and after training to ensure they are completed successfully and in a timely manner
Collaborate with peers within the Training & Development Team to support the broader organizational training strategy
Create and maintain a positive and professional learning environment
Work to expand knowledge of, and stay current with training best practices
Perform other duties as assigned
Job Requirements:
Bachelor’s degree or a minimum of 5 years training experience; or equivalent combination of education and experience
Demonstrated leadership skills in a Contact Center
Familiarity with instructional design, learning theory, and training best practices
Excellent facilitation skills; excellent verbal and written communication skills
Strong computer literacy skills; proficiency in MS Office products: Word, PowerPoint, Excel
Exceptional organizational skills and the ability to be self-directed
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Related keywords
Instructional DesignLearning TheoryContact CenterMS WordMS PowerPointMS ExcelTraining BenchmarksNeeds AssessmentCustomer Service TrainingLearning SolutionsFacilitationTraining & Development
TransPerfect Legal is the global leader in legal technology and support, and a trusted partner for every Am Law 200 and Global 100 law firm as well as the majority of Fortune 500 corporate legal departments.
Offices: 1250 Broadway, New York, NY 10001, US
Forensic Technology & ConsultingLanguage ServicesInformation GovernanceeDiscoveryEarly Case AssessmentLegal TechnologyDocument ReviewTechnology Assisted ReviewData PrivacyLitigation Support
TransPerfect Legal is the global leader in legal technology and support, and a trusted partner for every Am Law 200 and Global 100 law firm as well as the majority of Fortune 500 corporate legal departments.
Offices: 1250 Broadway, New York, NY 10001, US
Forensic Technology & ConsultingLanguage ServicesInformation GovernanceeDiscoveryEarly Case AssessmentLegal TechnologyDocument ReviewTechnology Assisted ReviewData PrivacyLitigation Support