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Total Repair Pros

Customer Service Writer Rep - Full Time

Broward County, Florida, United States · On-site

$16/hr–$18/hr

Mid level

Benefits: Dental insurance Health insurance Paid time off Vision insurance Location: Hallandale Beach, FL 33009 (In-Person) Job Type: Full-Time About the Role We are seeking a dedicated, detail-oriented, and enthusiastic…

Skills: Customer Service, Dispatching, Verbal Communication, Written Communication, Problem-solving

Customer Service Writer Rep - Full Time

Total Repair Pros

Broward County, Florida, United States • On-site

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Mid level

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  • $16/hr–$18/hr
  • Full-time
  • high school
  • Dental insurance, Health insurance, Paid time off, Vision insurance, Sick pay, Vacation pay
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

The role involves serving as the primary contact for customers to assess their needs and dispatch service requests. Responsibilities include managing inquiries via phone, email, and chat while accurately logging interactions into system software.

Requirements

Candidates must have a high school diploma and at least 3 years of experience in both customer service and dispatching. Fluency in English is required, while proficiency in Spanish is highly desirable.

Full job description

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Location: Hallandale Beach, FL 33009 (In-Person)

Job Type: Full-Time

About the Role

We are seeking a dedicated, detail-oriented, and enthusiastic Customer Service Representative / Service Writer to join our team in Hallandale Beach, FL. In this role, you will serve as a primary point of contact for our customers, assessing their needs, dispatching service requests, and delivering exceptional customer care.

The ideal candidate possesses strong verbal and written communication skills, thrives in a fast-paced environment, and excels at problem-solving.

Key Responsibilities

  • Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat.

  • Dispatch & Assessment: Analyze customer needs, evaluate service requirements, and accurately dispatch calls or service requests.

  • Data Entry & Records: Accurately log customer interactions, service orders, and updates into our system software.

  • Clear Communication: Explain services, pricing, and product details clearly to assist customers in their decision-making process.

  • Sales & Inquiries: Handle inbound sales inquiries, recommend appropriate solutions, and promote additional services when relevant.

  • Teamwork & Training: Collaborate with team members to streamline workflow processes and assist in onboarding/training new staff on service protocols.

Qualifications & Requirements

  • Education: High School Diploma or equivalent (Required).

  • Experience:

    • 3+ years of Customer Service experience (Required).

    • 3+ years of Dispatching experience (Required).

    • Call center or service department experience preferred.

  • Languages:

    • English (Required, fluent written and spoken).

    • Spanish (Preferred / Highly Desirable).

  • Technical Skills: Strong data entry skills with high attention to detail and proficiency with standard office software/computer systems.

  • Location: Must be able to commute daily or relocate to Hallandale Beach, FL 33009 prior to starting work.

Benefits & Work Schedule

  • Benefits: Health insurance, sick and vacation pay days

  • Schedule: Full-Time

  • Work Location: In-person at our Hallandale Beach, FL office

Related keywords

Customer Service RepresentativeService WriterDispatchingCall CenterData EntryCustomer SupportInbound SalesService ProtocolsOffice SoftwareHallandale Beach

About Total Repair Pros

LinkedInVisit site

(Previously Total Appliance) Serving Florida for over 55 years: plumbing, appliance, electrical, and HVAC

Industry
Insurance
Company size
51-200 employees
Founded
1975
Headquarters
Hallandale, FL
LinkedIn followers
96

For over 50 years, our family-owned and operated company has proudly served South Florida’s plumbing, appliance, electrical, and HVAC needs — both residential and commercial. We’re committed to delivering high-quality service you can trust—without ever subcontracting your repairs the way national warranty companies do. Our in-house team of trained, licensed, and bonded technicians and service specialists handles everything from AC installations to comprehensive home warranty contracts spanning appliance, electric, plumbing and HVAC, ensuring that every customer experiences prompt, professional results. With over 30,000 loyal customers and decades of appliance and home data, we’ve perfected a hassle-free approach to caring for your home or business. Whether it’s an emergency plumbing repair, an HVAC system replacement, or routine appliance maintenance, our goal is simple: provide reliable, cost-effective solutions that stand the test of time. By offering flexible service contract plans, we help you protect your property year-round with minimal effort on your part. And for those who prefer immediate, one-time visits, our COD services deliver the same level of expertise—no membership required. We believe in combining old-fashioned family values with modern, tech-forward efficiency. That’s why we continually invest in our people, processes, and technology to ensure the best customer experience in Miami-Dade, Broward, and Palm Beach counties. Count on us to keep your home running smoothly for generations to come.

Offices: 1015 SW 10 Ave, Hallandale, FL 33009, US · 13550 SW 10 Ave, Pembroke Pines, FL 33027, US · 230 174 St, Sunny Isles Beach, FL 33160, US

AC repairelectrical repairplumbingcommercial ACcommercial plumbingappliance repairwater heater repairAC installationwater heater installationrefrigerator repair
View all jobs at Total Repair Pros

About Total Repair Pros

LinkedInVisit site

(Previously Total Appliance) Serving Florida for over 55 years: plumbing, appliance, electrical, and HVAC

Industry
Insurance
Company size
51-200 employees
Founded
1975
Headquarters
Hallandale, FL
LinkedIn followers
96

For over 50 years, our family-owned and operated company has proudly served South Florida’s plumbing, appliance, electrical, and HVAC needs — both residential and commercial. We’re committed to delivering high-quality service you can trust—without ever subcontracting your repairs the way national warranty companies do. Our in-house team of trained, licensed, and bonded technicians and service specialists handles everything from AC installations to comprehensive home warranty contracts spanning appliance, electric, plumbing and HVAC, ensuring that every customer experiences prompt, professional results. With over 30,000 loyal customers and decades of appliance and home data, we’ve perfected a hassle-free approach to caring for your home or business. Whether it’s an emergency plumbing repair, an HVAC system replacement, or routine appliance maintenance, our goal is simple: provide reliable, cost-effective solutions that stand the test of time. By offering flexible service contract plans, we help you protect your property year-round with minimal effort on your part. And for those who prefer immediate, one-time visits, our COD services deliver the same level of expertise—no membership required. We believe in combining old-fashioned family values with modern, tech-forward efficiency. That’s why we continually invest in our people, processes, and technology to ensure the best customer experience in Miami-Dade, Broward, and Palm Beach counties. Count on us to keep your home running smoothly for generations to come.

Offices: 1015 SW 10 Ave, Hallandale, FL 33009, US · 13550 SW 10 Ave, Pembroke Pines, FL 33027, US · 230 174 St, Sunny Isles Beach, FL 33160, US

AC repairelectrical repairplumbingcommercial ACcommercial plumbingappliance repairwater heater repairAC installationwater heater installationrefrigerator repair
View all jobs at Total Repair Pros

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