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Jobs at Total Community Credit Union (Now Hiring) — 1 open

Total Community Credit Union logoTotal Community Credit Union

Member Services Specialist

Taylor, Michigan, United States · On-site

$19/hr–$20/hr

Mid level

Description $19.63 - $20.86/hour • Full Time • Downriver Area About Total Community Credit Union For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their …

Skills: Customer service, Account management, Loan processing, Cash handling, Relationship building

Total Community Credit Union logo

Member Services Specialist

Total Community Credit Union

Taylor, Michigan, United States • On-site

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Mid level

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  • $19/hr–$20/hr
  • Full-time
  • high school, associate degree, bachelor degree
  • Medical insurance, Dental insurance, Vision insurance, 401(k), 401(k) match, Short-term disability
  • Posted 18h ago
  • ~40 hrs/week

Responsibilities

The Member Services Specialist serves as a trusted resource by delivering exceptional service and identifying financial solutions for members. Responsibilities include managing consumer accounts, processing loan applications, and educating members on digital banking tools.

Requirements

Candidates must have at least 2 years of experience in a customer service or financial role, with a preference for banking or credit union backgrounds. A high school diploma is required, while an associate or bachelor degree in a related field is preferred.

Full job description

Description

$19.63 - $20.86/hour • Full Time • Downriver Area

About Total Community Credit Union

For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their financial goals through personalized service, competitive lending solutions, and a member-first approach. We are committed to creating a supportive workplace where employees are valued, empowered, and given opportunities to grow their careers.

What You'll Do

As a Member Services Specialist, you'll serve as a trusted resource for members by delivering exceptional service and identifying financial solutions that meet their needs. Responsibilities include:

  • Opening and maintaining consumer accounts, including checking, savings, and other deposit products
  • Assisting members with account transactions, service requests, and account maintenance
  • Processing consumer loan applications and assisting with loan disbursements and closings
  • Identifying opportunities to recommend products and services that support members' financial goals
  • Resolving member concerns quickly and professionally while providing outstanding service
  • Educating members on digital banking tools and credit union services
  • Maintaining accurate records and ensuring compliance with credit union policies and financial regulations
  • Building strong member relationships through personalized financial solutions
  • Supporting branch operations and contributing to team goals

Why You’ll Love Working Here

  • Supportive, family-like work culture
  • Medical, dental, and vision insurance options
  • 401(k)
  • 401(k) match
  • STD, LTD, & AD&D
  • Life insurance
  • EAP
  • Paid time off
  • Opportunities for growth and advancement

Your Job Classification & Schedule: Full-time, Monday–Saturday (Saturday rotation)

Pay Range: $19.63 – 20.86 per hour, based on experience

Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

What We're Looking For

  • Minimum 2 years of experience in a similar capacity or customer service role required
  • Previous banking, credit union, financial institution, or teller experience strongly preferred
  • Cash handling experience preferred 
  • Exceptional customer service and relationship-building skills
  • Friendly, positive, member focused attitude 
  • Positive, professional, and team-oriented attitude
  • Ability to multitask in a fast-paced environment
  • Comfort with computers and financial systems
  • CU*Answers or credit union software is a plus

Education

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in business, finance, communications, or related field preferred

Related keywords

Member ServicesCredit UnionBankingConsumer AccountsLoan DisbursementsFinancial RegulationsComplianceCU*AnswersCustomer ServiceCash HandlingDigital BankingBranch OperationsFinancial SolutionsRelationship Management

About Total Community Credit Union

LinkedInVisit site

Member focused, full service financial institution specializing in a wide variety of loans and services.

Industry
Financial Services
Company size
11-50 employees
Founded
1960
Headquarters
Taylor, Michigan
LinkedIn followers
91

Total Community Credit Union is a full service financial institution specializing in a wide variety of loans. We offer loans for mortgages, home improvements, vehicle and much more. Competitive rates, low payments and flexible terms make it easy for almost anyone to realize their goals.

Offices: 25155 Goddard Road, P.O. Box 547, Taylor, Michigan 48180, US

Mortgage LendingAuto & Recreational Vehicle FinancingSavings & Checking Accountsand HELOCBankingFinancial Services
View all jobs at Total Community Credit Union

About Total Community Credit Union

LinkedInVisit site

Member focused, full service financial institution specializing in a wide variety of loans and services.

Industry
Financial Services
Company size
11-50 employees
Founded
1960
Headquarters
Taylor, Michigan
LinkedIn followers
91

Total Community Credit Union is a full service financial institution specializing in a wide variety of loans. We offer loans for mortgages, home improvements, vehicle and much more. Competitive rates, low payments and flexible terms make it easy for almost anyone to realize their goals.

Offices: 25155 Goddard Road, P.O. Box 547, Taylor, Michigan 48180, US

Mortgage LendingAuto & Recreational Vehicle FinancingSavings & Checking Accountsand HELOCBankingFinancial Services
View all jobs at Total Community Credit Union

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