BILINGUAL INTAKE SPECIALIST | PLAINTIFF PERSONAL INJURY PAY: $45K- $55K + bonus structure. We are more than just a personal injury law firm - we are a dedicated team committed to making a meaningful difference in the liv…
Skills: Bilingual English/Spanish, Client Engagement, Data Entry, Customer Service, Interpersonal Communication
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$45k–$55k/yr
Full-time
high school
Bonus Structure, 12 Paid Holidays Annually, 10 Paid Vacation Days Annually, 6 Paid Sick Days Annually, Medical Insurance, Optional Dental Insurance
Posted 16d ago
~40 hrs/week
Remote in Irvine, California, United States
Responsibilities
The Intake Specialist is responsible for engaging potential clients, assessing their situations, and establishing trust to facilitate the case intake process. They manage communication across multiple platforms and ensure a seamless hand-off of retained clients to the legal team.
Requirements
Candidates must be bilingual in English and Spanish with a high school diploma or equivalent. Preference is given to those with over one year of experience in a similar role or a background in customer service and administration.
We are more than just a personal injury law firm - we are a dedicated team committed to making a meaningful difference in the lives of those we serve. Behind every case is a real person facing real challenges, and we are honored to stand by their side during difficult times.
If you are someone who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about helping people, this may be the opportunity you’ve been waiting for.
This is more than an intake role. This is where client trust begins.
WHAT YOU'LL DO
As an Intake Specialist your duties will include, but are by no means limited to:
Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.
WHAT WE'RE LOOKING FOR
Bilingual (English/Spanish) is required
Ideally 1+ year if experience in a similar role, or equivalent education
Computer literate and proficient with standard off productivity software
Effective team player
Excellent interpersonal and communication skills
Strong organizational and multitasking abilities
A problem-solver the ability to handle challenging situations
Friendly and approachable demeanor
High school diploma or equivalent preferred
Previous experience in customer service or administration preferred
BENEFITS & PERKS
We believe great people deserve great support.
TORKLAW offers:
Competitive salary plus generous bonus structure
12 paid holidays annually
10 paid vacation days annually
6 paid sick days annually
Medical insurance
Optional dental, vision, and life insurance
401(k) with a 4% fully vested safe-harbor company match
Regular team events, happy hours, team-building activities, and holiday parties
Company-issued laptop upgraded every 3 years- yours to keep afterward
JOIN A TEAM THAT CARES
At TORKLAW, we fight for people during some of the most difficult moments of their lives. That mission drives everything we do.
If you’re looking for a place where your work matters, your growth is supported, and your impact is real — we’d love to hear from you.
Apply today!
Related keywords
Plaintiff Personal InjuryBilingualSpanishCase IntakeLegal SupportClient RapportData EntryCustomer ServiceTorklawLegal Administration
TORKLAW is a national personal injury law firm dedicated to fighting for accident victims and their families. Our team of personal injury attorneys helps people who have been seriously injured in car accidents, motorcycle accidents, truck accidents, bicycle accidents, pedestrian accidents, slip and fall cases, workplace injuries, defective products, wrongful death claims, and more.
With a proven record of success, TORKLAW has recovered hundreds of millions of dollars for clients across the United States. Our mission is simple: to deliver justice, accountability, and full compensation for those harmed by negligence.
At TORKLAW, every case is personal. We combine compassionate client care with relentless legal advocacy, guiding clients through each step of the legal process while fighting to maximize results.
If you or someone you love has been injured, our attorneys are here to help. Connect with us today to learn more about your rights and how TORKLAW can stand by your side in the pursuit of justice.
Offices: 18650 MacArthur Blvd, Suite 300, Irvine, California 92612, US · 150 N Wacker Dr, Suite 1450, Chicago, Illinois 60606, US · 611 Wilshire Blvd, 9th Floor, Los Angeles, California 90017, US · 1 Sansome Street, 14th Floor, San Francisco, CA 94104, US · 1455 Frazee Road, Ste 500, San Diego, CA 92108, US
TORKLAW is a national personal injury law firm dedicated to fighting for accident victims and their families. Our team of personal injury attorneys helps people who have been seriously injured in car accidents, motorcycle accidents, truck accidents, bicycle accidents, pedestrian accidents, slip and fall cases, workplace injuries, defective products, wrongful death claims, and more.
With a proven record of success, TORKLAW has recovered hundreds of millions of dollars for clients across the United States. Our mission is simple: to deliver justice, accountability, and full compensation for those harmed by negligence.
At TORKLAW, every case is personal. We combine compassionate client care with relentless legal advocacy, guiding clients through each step of the legal process while fighting to maximize results.
If you or someone you love has been injured, our attorneys are here to help. Connect with us today to learn more about your rights and how TORKLAW can stand by your side in the pursuit of justice.
Offices: 18650 MacArthur Blvd, Suite 300, Irvine, California 92612, US · 150 N Wacker Dr, Suite 1450, Chicago, Illinois 60606, US · 611 Wilshire Blvd, 9th Floor, Los Angeles, California 90017, US · 1 Sansome Street, 14th Floor, San Francisco, CA 94104, US · 1455 Frazee Road, Ste 500, San Diego, CA 92108, US