Company Description Shape the future of AI monetization at TOPdesk. Software is changing rapidly. AI is transforming how customers buy, use and value software—and we're looking for someone who wants to define what comes …
Unternehmensbeschreibung Gestalte die Zukunft der KI-Monetarisierung bei TOPdesk. Software verändert sich rasant. Künstliche Intelligenz verändert grundlegend, wie Kunden Software kaufen, nutzen und ihren Wert wahrnehmen…
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 700+ colleagues in 8 offices worldwide. Founded over 30 years ago, we serve more tha…
Skills: Site Reliability Engineering, Azure, Kubernetes, Terraform, Python
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 700+ colleagues in 8 offices worldwide. Founded over 30 years ago, we serve more tha…
Skills: Site Reliability Engineering, Azure, Kubernetes, Terraform, Python
Company Description TOPdesk is an international software company in the field of service management with 800 employees in 8 countries and 5,000 customers worldwide. For our location in Budapest, founded in 2008, we are l…
Skills: UX Design, AI-powered features, Rapid prototyping, Wireframing, User flows
Kaiserslautern, Rhineland-Palatinate, Germany · Remote OK
$5k–$6k/mo
Senior$216M raised
Company Description TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are …
Skills: UX design, AI-powered features, Rapid prototyping, Wireframing, User research
Company Description TOPdesk is an international software company specializing in service management with over 700 employees in 8 countries and 5,000 customers worldwide. For our office in Kaiserslautern, Delft or Budapes…
Skills: UX Design, AI-powered features, Prototyping, Wireframing, User research
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more th…
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more th…
Skills: Claude Code, TypeScript, Vue, Java, Postgres
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more th…
Skills: Azure SQL, Microsoft SQL Server, Performance Tuning, Index Optimisation, Execution Plan Analysis
Functieomschrijving Wat ga je doen als Business Development Manager? Je bent verantwoordelijk voor het aantrekken van nieuwe klanten, van de eerste prospectie tot het afsluiten van de deal. Door inkomende leads te combin…
Skills: New Business Development, Sales Pipeline Management, Enterprise Service Management, Negotiation, Relationship Building
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 700+ colleagues in 8 offices worldwide. Founded over 30 years ago, we serve more tha…
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more th…
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more th…
Skills: Azure SQL, Microsoft SQL Server, Performance Tuning, Index Optimisation, Execution Plan Analysis
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more th…
Skills: Microsoft Azure, Terraform, Kubernetes, Azure AKS, Python
Unternehmensbeschreibung Gestalte die Zukunft der KI-Monetarisierung bei TOPdesk. Software verändert sich rasant. Künstliche Intelligenz verändert grundlegend, wie Kunden Software kaufen, nutzen und ihren Wert wahrnehmen…
Skills: Pricing Strategy, Packaging Strategy, AI Monetization, B2B SaaS, Value Metric Definition
Unternehmensbeschreibung Gestalte die Zukunft der KI-Monetarisierung bei TOPdesk. Software verändert sich rasant. Künstliche Intelligenz verändert grundlegend, wie Kunden Software kaufen, nutzen und ihren Wert wahrnehmen…
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 700+ colleagues in 8 offices worldwide. Founded over 30 years ago, we serve more tha…
Skills: Terraform, Kubernetes, Azure, Linux System Administration, Cloud Adoption Framework
Company Description TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 700+ colleagues in 8 offices worldwide. Founded over 30 years ago, we serve more tha…
Skills: Terraform, Kubernetes, Azure, Linux System Administration, Cloud Adoption Framework
Company Description Shape the future of AI monetization at TOPdesk. Software is changing rapidly. AI is transforming how customers buy, use and value software—and we're looking for someone who wants to define what comes …
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$2250k–$2400k/mo
Full-time
Posted 13d ago
~40 hrs/week
Responsibilities
You will own the global pricing and monetization strategy, leading the evolution from seat-based licensing to hybrid usage- and outcome-based models. You will also partner with executive leadership across Product, Sales, and Finance to drive commercial growth and establish a modern pricing function.
Requirements
The role requires 10+ years of senior B2B SaaS experience with direct ownership of pricing and packaging. Candidates must demonstrate strong quantitative skills, experience monetizing AI or platform products, and a proven track record of influencing C-level decisions.
Full job description
Company Description
Shape the future of AI monetization at TOPdesk.
Software is changing rapidly. AI is transforming how customers buy, use and value software—and we're looking for someone who wants to define what comes next.
As our Pricing and Packaging Director , you'll lead the evolution of TOPdesk's global pricing strategy. You'll build pricing models for traditional SaaS as well as AI-powered products, create commercial packaging that customers love, and help shape one of Europe's leading SaaS companies together with Product, Sales and Finance leadership.
This isn't about maintaining existing price lists—it's about building the commercial foundation for the next stage of our growth.
Job Description
What you'll be doing
You'll own our global pricing and monetization strategy from idea to implementation.
Your work will include:
Own our global pricing & packaging strategy – Define the long-term pricing architecture across our portfolio and lead the evolution from seat-based licensing to hybrid usage- and outcome-based models.
Shape the monetization of AI – Design value metrics, pricing models and commercial guardrails for AI-powered products and agentic services.
Drive commercial growth – Develop pricing and packaging strategies that accelerate revenue growth, improve margins and strengthen our competitive position.
Lead strategic pricing decisions with data – Use customer research, pricing experiments and financial modelling to turn insights into business decisions.
Build and lead our Pricing & Monetization capability – Establish a modern pricing function and coach the team to focus on strategy, customer value and commercial impact.
Partner with executive leadership – Work closely with Product, Sales and Finance to translate pricing strategy into clear business outcomes.
Qualifications
We're looking for someone who
We're looking for someone who combines strategic thinking with hands-on experience building successful pricing organizations.
Ideally, you'll bring:
10+ years in senior B2B SaaS roles, with deep, direct ownership of pricing and packaging. This can come from a dedicated pricing leadership track or from a senior product leadership role where you owned monetization end-to-end.
Direct experience monetizing AI, API, or platform products, not just SaaS seats. A clear point of view on value metrics for AI and the conviction to defend them.
Has led at least one major repricing or repackaging at a $100M+ ARR company.
Strong quantitative chops: builds the model personally, rather than briefing an analyst.
A track record of influencing C-level decisions across Product, Sales, and Finance.
Defends pricing discipline with evidence, even when there’s pressure to give value away.
Nice to have: ESM, ITSM, or adjacent enterprise software background, and experience with channel and partner pricing.
Professionals with experience in the following areas are encouraged to apply:
Delivering consistently great services should be easy – even when you’re busy. It’s why we made TOPdesk: a platform that simplifies life at the IT service desk, so you have more time for the work that wows.
✔ Quick to set up with templates and best practices
✔ Easy to tweak for continual service improvements
✔ Enjoy guidance from real people, every step of the way
Let's make service happen together.
At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts. A bit more about us:
👉 900+ employees ready to help you out
🌎 11 TOPdesk offices worldwide
❤ 10 million active users on SaaS
⭐ 4.5/5 Score on Gartner Peer Insights
Offices: Westlandseweg 40, Delft, Zuid-Holland 2624 AD, NL · 22 Lavington Street, London, England SE1 0NZ, GB · 3501 Quadrangle Blvd, 200, Orlando, Florida 32817, US · Av. das Nações Unidas, 14.401 - Torre Tarumã, Bairro Vila Gertrudes, São Paulo, SP 04794-000, BR · Carl-Euler Straße 8, Kaiserslautern, Rhineland-Palatinate 67663, DE
Service ManagementITILCAFMeHRMHR ManagementFacilities Management SoftwareStandard softwareConsultancyITSMBest Practice
Delivering consistently great services should be easy – even when you’re busy. It’s why we made TOPdesk: a platform that simplifies life at the IT service desk, so you have more time for the work that wows.
✔ Quick to set up with templates and best practices
✔ Easy to tweak for continual service improvements
✔ Enjoy guidance from real people, every step of the way
Let's make service happen together.
At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts. A bit more about us:
👉 900+ employees ready to help you out
🌎 11 TOPdesk offices worldwide
❤ 10 million active users on SaaS
⭐ 4.5/5 Score on Gartner Peer Insights
Offices: Westlandseweg 40, Delft, Zuid-Holland 2624 AD, NL · 22 Lavington Street, London, England SE1 0NZ, GB · 3501 Quadrangle Blvd, 200, Orlando, Florida 32817, US · Av. das Nações Unidas, 14.401 - Torre Tarumã, Bairro Vila Gertrudes, São Paulo, SP 04794-000, BR · Carl-Euler Straße 8, Kaiserslautern, Rhineland-Palatinate 67663, DE
Service ManagementITILCAFMeHRMHR ManagementFacilities Management SoftwareStandard softwareConsultancyITSMBest Practice