George Town, Penang, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Client Relationship Management, Freight Forwarding, Import Operations, Customs Operations, Stakeholder Management
Hamburg, Germany · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Ocean Freight Pricing, Contract Negotiation, Procurement, Yield Management, Capacity Management
Bangkok, Thailand · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Customs Brokerage, Customs Clearance, Leadership, Customs Classification, Harmonisation Codes
George Town, Penang, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Office Administration, Financial Coordination, Asset Management, Inventory Control, Vendor Management
Sydney, New South Wales, Australia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Inventory Control, Resource Planning, Leadership, WMS, SAP
George Town, Penang, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Customer Relationship Management, Detail-oriented, Proactive Communication, Problem Solving, Logistics Knowledge
Melbourne, Victoria, Australia · Hybrid
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Technical Product Management, Cargowise 1, Program Delivery, Change Management, Stakeholder Engagement
Long Beach, California, United States · On-site
$22/hr–$38/hr
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Ocean Freight Operations, Import Coordination, CargoWise One, Customs Regulations, Maritime Regulations
Sydney, New South Wales, Australia · Hybrid
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Threat Intelligence, Threat Hunting, Threat Modelling, Offensive Cyber Security, Defensive Cyber Security
George Town, Penang, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Customer Relationship Management, Account Management, Transaction Processing, Technical Support, Stakeholder Coordination
Klang City, Selangor, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Truck Driving, Logistics, Transport, Supply Chain Management
George Town, Penang, Malaysia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Export Operations, Data Entry, CargoWise, Microsoft Office, Booking Management
Rotterdam, South Holland, Netherlands · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Account Management, Strategic Planning, Freight Forwarding, International Logistics, CRM Management
Western Australia, Australia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Warehousing, Inventory Management, Defence Logistics, ERP Systems, Stocktaking
Hamburg, Germany · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Account Management, Strategic Planning, Freight Forwarding, International Logistics, CRM Proficiency
Melbourne, Victoria, Australia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Category Management, Strategic Sourcing, Indirect Procurement, Supplier Relationship Management, Commercial Negotiation
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Lead the customer service team during the noon shift to manage client escalations and maintain professional relationships. Ensure operational accuracy, regulatory compliance for imports, and efficient manpower planning to meet targets.
Requires 3-5 years of experience in freight forwarding with a focus on import and customs operations. Candidates must possess strong leadership skills, fluency in English, and the flexibility to work public holidays and overtime.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Customer Service Team Leader (Noon Shift 2PM-11PM) to join our team based in Bayan Lepas, Penang.
Good Client Relationship Manager: Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.
Proven Expertise: 3–5 years’ experience in freight forwarding, specializing in import and customs operations.
Relationship Builder: Strong stakeholder management skills with the ability to build rapport and influence at all levels.
Customer-Centric Mindset: Solid understanding of account management and transaction processes, with the ability to provide technical support.
Leadership Acumen: Experience leading and motivating teams to achieve operational targets (added advantage).
Exceptional Communication: Fluent in English to engage effectively with customers and global partners.
Flexibility: Willing to support during public holidays and overtime when required.
Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us!
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.Operating an extensive global network, we do more than just logistics. We move the businesses that move the world.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 29 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Offices: Level 7, 380 St Kilda Road, Melbourne, VIC 3004, AU · Auckland, NZ · Delhi, IN · Jakarta, ID · Klang, MY
Operating an extensive global network, we do more than just logistics. We move the businesses that move the world.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 29 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Offices: Level 7, 380 St Kilda Road, Melbourne, VIC 3004, AU · Auckland, NZ · Delhi, IN · Jakarta, ID · Klang, MY
