Jobs at Tokio Marine Canada Ltd. (Now Hiring) — 4 open

Join Us as a Senior Business Process Specialist

Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making. 

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Opportunity

The Senior Business Process Specialist supports business lines and functional support teams in improving day-to-day operational effectiveness through process optimization, workflow improvements, and automation solutions. Working closely with stakeholders across the organization, this role identifies opportunities to simplify processes, reduce manual effort, enhance employee productivity, and leverage automation and AI tools where appropriate to drive continuous improvement.

What You Will Be Doing

Who You Are

You are a collaborative and solutions-oriented professional who enjoys improving how work gets done. You have a strong interest in process optimization, automation, and emerging AI technologies, and can identify practical opportunities to enhance efficiency, consistency, and the user experience. You build strong relationships across teams, proactively solve operational challenges, and help drive continuous improvement initiatives that deliver meaningful business value.

What You Bring

• A bachelor’s degree in Business Administration, Operations Management, Information Technology, Computer Science, Engineering, Data Analytics, or related discipline.
• Demonstrated knowledge of process improvement methodologies, workflow analysis, or automation technologies.
• 7+ years in Process improvement, business analysis, operational excellence, workflow optimization, continuous improvement, or related functions.
• Strong process analysis and problem-solving skills.
• Ability to identify inefficiencies and recommend practical improvement opportunities.
• Understanding of AI technologies, AI agents, and workflow automation concepts.
• Strong communication and stakeholder relationship management skills.
• Ability to work collaboratively with business and functional support teams.
• Strong organizational and project coordination skills.
• Ability to balance multiple priorities and initiatives simultaneously.
• Strong written documentation and presentation skills.
• Self-motivated with a continuous improvement mindset.
• Ability to learn and adapt to emerging technologies and changing business needs.
• Strong attention to detail and commitment to delivering high-quality solutions.
• Flexibility to adapt to a rapidly changing industry.

This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.

Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.

The anticipated base salary range for this position is (90,000-110,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.

Life at Tokio Marine Canada

At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.

Our CARE values guide everything we do:

Collaborative: We communicate openly, support one another, and work as one team.

Achieving Excellence: We challenge the status quo and exceed expectations.

Responsive: We anticipate needs and deliver timely, exceptional service.

Ethical & Respectful: We act with integrity and empower our people to do the right thing.

Our Commitment to an Inclusive and Respectful Workplace

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.

Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office. 

Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.