New York, New York, United States · On-site
About Titan Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk…
Skills: Solutions Architecture, AI Agent Design, Technical Integration, Scripting, API Integration
Raleigh, North Carolina, United States · Hybrid
$55k–$65k/yr
Service Desk Engineer, Level 1 Titan is an AI-native IT services firm. Autonomous agents resolve a growing share of tickets, and the human team handles what agents can't yet. As a Level 1 Service Desk Engineer, you're th…
Skills: Windows, MacOS, Active Directory, Entra ID, Microsoft 365
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Own the end-to-end technical design and deployment of AI agents for enterprise clients, mapping their environments and workflows into scalable solutions. Act as the primary technical authority for customers while partnering with internal teams to create reusable reference architectures.
Requires 3+ years of experience in solutions or field engineering with proficiency in scripting, APIs, and AI-native workflows. Candidates should be comfortable with ambiguity and possess the ability to design integrations across cloud, identity, and security tooling.
Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
As a Solutions Architect, you own the technical shape of client engagements, operating at the intersection of IT operations and the Titan AI platform. You lead the architecture from first conversation to production: learning each environment, mapping systems and integrations, designing how Titan's agents plug into a customer's stack, and encoding their policies into a solution that scales. You are the technical authority customers trust and the bridge between what the field needs and what the platform can do.
This role is focused on serving our enterprise clients.
Own the solution architecture end to end: translate each customer's environment, workflows, and goals into a concrete design for deploying Titan's AI agents.
Design and build AI agents: architect and stand up agents on Titan's platform that drive real, measurable value across the service desk, identity, cloud, security, and endpoint operations.
Lead technical integrations and migrations: design integration and migration plans across identity, cloud, and security/endpoint tooling that minimize disruption and ensure seamless adoption.
Be the technical point of contact: guide customers through architecture reviews, scoping, and strategic projects, and earn their trust in the room.
Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into reusable reference architectures, repeatable processes, and a sharper go-to-market.
3+ years in a solutions architecture, solutions engineering, or deployed/field engineering role.
A natural owner. You drive the technical design and the timeline without being told to, and customers trust your judgment.
Comfortable with ambiguity and speed. You'd rather ship and iterate than wait for a perfect spec.
Technical depth to work hands-on: proficient with scripting and APIs, with the aptitude to learn identity, cloud, and security/endpoint tooling.
Fluent alongside AI tools, and able to design AI-native workflows, integrations, and reference architectures.
Bonus: hands-on experience in the infosec sector.
Bonus: experience architecting solutions for enterprise customers.
The wealth advisor for high-stakes financial decisions. See disclosures.
Titan helps you navigate equity decisions, liquidity events, and career transitions - with a dedicated human advisor and a modern platform. Get trusted advice when timing matters. Titan Global Capital Management USA LLC is an SEC-registered investment adviser. Content shared on this page is for informational purposes only and does not constitute investment advice.
Offices: 508 Laguardia Pl, New York, NY 10012, US
The wealth advisor for high-stakes financial decisions. See disclosures.
Titan helps you navigate equity decisions, liquidity events, and career transitions - with a dedicated human advisor and a modern platform. Get trusted advice when timing matters. Titan Global Capital Management USA LLC is an SEC-registered investment adviser. Content shared on this page is for informational purposes only and does not constitute investment advice.
Offices: 508 Laguardia Pl, New York, NY 10012, US
