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Jobs at Tinker Federal Credit Union (Now Hiring) — 9 open

Tinker Federal Credit Union logoTinker Federal Credit Union

Collector III

Oklahoma City, Oklahoma, United States · On-site

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Collections, Account Resolution, FCRA Compliance, Bankruptcy Code Knowledge, Delinquency Reduction

Tinker Federal Credit Union logoTinker Federal Credit Union

Applications Database Support Analyst III

Oklahoma City, Oklahoma, United States · On-site

$102k–$128k/yr

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: System Administration, Database Support, Microsoft SQL Server, Microsoft Windows Server, Active Directory

Tinker Federal Credit Union logoTinker Federal Credit Union

Teller

Shawnee, Oklahoma, United States · On-site

$20/hr

Entry level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Cash Handling, Customer Service, Communication, Problem Solving, Analytical Skills

Tinker Federal Credit Union logoTinker Federal Credit Union

Member Service Officer (MSO)

Midwest City, Oklahoma, United States · On-site

$22/hr

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Customer Interaction, Communication, Organizational Skills, Lending Policies, Cash Handling

Tinker Federal Credit Union logoTinker Federal Credit Union

Part-Time Member Service Officer (MSO)

Oklahoma City, Oklahoma, United States · On-site

$22/hr

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Customer Interaction, Communication, Organizational Skills, Cash Handling, Lending Policies

Tinker Federal Credit Union logoTinker Federal Credit Union

Member Service Officer (MSO)

Norman, Oklahoma, United States · On-site

$22/hr

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Customer Interaction, Communication, Organization, Lending Policies, Cash Handling

Tinker Federal Credit Union logoTinker Federal Credit Union

Member Service Officer (MSO)

Edmond, Oklahoma, United States · On-site

$22/hr

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Communication, Organizational Skills, Cash Handling, Lending Policies, Privacy Procedures

Tinker Federal Credit Union logoTinker Federal Credit Union

Branch Operations Assistant

Oklahoma City, Oklahoma, United States · On-site

Entry level

Tinker Federal Credit Union’s Tri City branch has an immediate opening for a Branch Operations Assistant! We want you to work and grow at TFCU, so there will be many opportunities for professional development and g…

Skills: Customer Service, Cash Handling, Microsoft Office, Confidentiality, Office Equipment Operation

Tinker Federal Credit Union logoTinker Federal Credit Union

Real Estate Closer II

Oklahoma City, Oklahoma, United States · On-site

Mid level

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to f…

Skills: Real Estate Closing, Mortgage Terminology, Post-Closing Review, Regulatory Compliance, Loan Underwriting

Tinker Federal Credit Union logo

Collector III

Tinker Federal Credit Union

Oklahoma City, Oklahoma, United States • On-site

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Mid level

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  • Full-time
  • associate degree
  • Competitive Pay, Robust Benefits Package, Smart Casual Dress Code, Professional Development, Training, Continued Education
  • Posted 1d ago
  • Apply by Jul 21
  • ~40 hrs/week

Responsibilities

Responsible for collecting outstanding receivables and reducing delinquency while maintaining positive member relations. Acts as a senior team member providing mentoring and handling advanced collection processes and legal documentation.

Requirements

Requires an associate's degree in a related field and three years of relevant experience, though experience may substitute for education. Must possess proficient knowledge of FCRA and U.S. Bankruptcy Code.

Full job description

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union’s Collections department has an immediate opening for an Account Resolution Specialist III, known internally as Collector III, position! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

 

As a Collector III, you will be responsible for the following:

  • Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency
  • Reducing the number of losses for TFCU while assisting members in the collections process
  • Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication
  • Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
  • Providing information to members to understand credit
  • Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department
  • Providing various levels of documentation for later legal proceeding usage or testifying in court
  • Serving as a senior member of the team and aiding in the mentoring and/or training of those at the lower level
  • Specializing in the more advanced levels of the collection processes, as directed by the Collections Supervisor

 

Salary Range:

This is a non-exempt position. The starting hourly rate is $29.22/hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

 

Schedule:

Work schedules range from 8:00 AM - 7:00 PM Monday-Friday and 8:00 AM - 12:00 PM Saturdays. Schedules are subject to change and candidates must be flexible/available between the department hours of 8:00 AM - 8:00 PM Monday-Friday and 8:00 AM - 12:00 PM Saturdays.

 

Education/Experience:

You must have an associate's degree in a relatable field and three years' experience related to work of this position is required. Financial institution, call center, collections, and/or customer service experience is preferred.

 

Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Applicable additional education levels may be eligible to satisfy experience requirements. 

 

Certificates, Licenses, Registrations:

  • Incumbent Bonding REQUIRED by TFCU’s chosen authority
  • TFCU University certification

 

Keys to success:

In order to be successful as a Collector III, you must possess these qualifications:

  • Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbent's level
  • Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent's level
  • Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software
  • Ability to reduce delinquency, while maintaining positive member relations
  • Ability to identify terms of default and establish parameters for the resolution of default
  • Ability to use basic, fundamental office equipment
  • Ability within level to maximize recoveries, while maintaining positive member relations
  • Excellent time-management and organizational skills to manage daily collection queue and assigned work
  • Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected].

Related keywords

CollectionsAccount ResolutionFCRAU.S. Bankruptcy CodeCredit UnionDelinquencyReceivablesFinancial InstitutionCall CenterCustomer ServiceTFCU University CertificationIncumbent BondingMainframe SoftwareDefault TermsLegal Proceedings

About Tinker Federal Credit Union

LinkedInVisit site

TFCU exists to help our members achieve their goals and realize their dreams.

Industry
Financial Services
Company size
501-1,000 employees
Founded
1962
LinkedIn followers
6,584

Tinker Federal Credit Union (TFCU) is the largest credit union in Oklahoma with over 450,000 members and more than $6 billion in assets. For over 77 years, we have been helping our members achieve their goals and realize their dreams. As a not-for-profit, member-owned financial cooperative, TFCU returns profits to our members through financial education, higher dividends on deposits, lower interest rates on loans and low or no fees on services. Founded March 20, 1946, by a small group of Tinker Field civilian employees, the financial institution now known as Tinker Federal Credit Union grew from a single branch at Tinker Field (now Tinker Air Force Base) to a network of branches across the state. We now offer 30 full-service branches and two Express Branches throughout Oklahoma City and as far reaching as Tulsa, Ada and Enid. With a wide range of products and services, TFCU serves Tinker Air Force Base, Vance Air Force Base, underserved Oklahoma counties and the employees of over 2,200 area companies. Our members enjoy competitive loan and share (savings) rates, excellent checking options, access to over 300,000 ATMs worldwide and online and mobile account access. TFCU employs over 900 people and was named one of the Credit Union Journal’s “Best Credit Unions to Work For” in 2014. And in 2013, we were named one of the “Top Workplaces in Oklahoma” by the Oklahoman. We were named the “Best Credit Union”, “Best Bank/Credit Union for CDs”, and “Best Mortgage Lender” in The Oklahoman’s 2019 Readers’ Choice Awards. In addition, we were named “Best Credit Union” in the Oklahoma Gazette’s 2022 Best of OKC. Our mission: “Tinker Federal Credit Union exists to help our members achieve their goals and realize their dreams.” Tinker Federal Credit Union promotes a substance-free work place and is an Equal Opportunity Employer, Minority/Female/Disability/Veteran.

Offices: Oklahoma City, US

LoansCheckingMortgagesOnline ServicesSavingsshare certificateconstruction loansauto loansand credit cardFinance
View all jobs at Tinker Federal Credit Union

About Tinker Federal Credit Union

LinkedInVisit site

TFCU exists to help our members achieve their goals and realize their dreams.

Industry
Financial Services
Company size
501-1,000 employees
Founded
1962
LinkedIn followers
6,584

Tinker Federal Credit Union (TFCU) is the largest credit union in Oklahoma with over 450,000 members and more than $6 billion in assets. For over 77 years, we have been helping our members achieve their goals and realize their dreams. As a not-for-profit, member-owned financial cooperative, TFCU returns profits to our members through financial education, higher dividends on deposits, lower interest rates on loans and low or no fees on services. Founded March 20, 1946, by a small group of Tinker Field civilian employees, the financial institution now known as Tinker Federal Credit Union grew from a single branch at Tinker Field (now Tinker Air Force Base) to a network of branches across the state. We now offer 30 full-service branches and two Express Branches throughout Oklahoma City and as far reaching as Tulsa, Ada and Enid. With a wide range of products and services, TFCU serves Tinker Air Force Base, Vance Air Force Base, underserved Oklahoma counties and the employees of over 2,200 area companies. Our members enjoy competitive loan and share (savings) rates, excellent checking options, access to over 300,000 ATMs worldwide and online and mobile account access. TFCU employs over 900 people and was named one of the Credit Union Journal’s “Best Credit Unions to Work For” in 2014. And in 2013, we were named one of the “Top Workplaces in Oklahoma” by the Oklahoman. We were named the “Best Credit Union”, “Best Bank/Credit Union for CDs”, and “Best Mortgage Lender” in The Oklahoman’s 2019 Readers’ Choice Awards. In addition, we were named “Best Credit Union” in the Oklahoma Gazette’s 2022 Best of OKC. Our mission: “Tinker Federal Credit Union exists to help our members achieve their goals and realize their dreams.” Tinker Federal Credit Union promotes a substance-free work place and is an Equal Opportunity Employer, Minority/Female/Disability/Veteran.

Offices: Oklahoma City, US

LoansCheckingMortgagesOnline ServicesSavingsshare certificateconstruction loansauto loansand credit cardFinance
View all jobs at Tinker Federal Credit Union

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