At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
Job Description Le rôle consistera à soutenir l'équipe RP régionale sur plusieurs points de contact, notamment : Coordination de tournages Coordination d'événementsCoordination de marchéPrésentations de stratégie RPRésul…
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
Tiffany & Co… Ce nom évoque la beauté, le romantisme et l’emblématique Blue Box. Un véritable symbole d’excellence. Depuis 186 ans, Tiffany & Co. construit un héritage unique fait de créations raffinées et d’idéaux roman…
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stor…
Overview: We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all emp…
High Jewelry Manager - Flagship Milan Montenapoleone
Milano, Texas, United States · On-site
Senior+
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
Skills: High Jewelry Sales, Business Development, Client Relationship Management, Gemology, People Management
채용포지션: 주얼러 업무내용 티파니의 품질 및 디자인 기준, 서비스 가이드라인에 따라 제공된 부품과 장비, 툴을 사용하여 제품 수리할당된 서비스 오더를 정해진 절차와 리드타임에 맞춰 수리완료 및 수리 견적 산출제품정보, 제조방식 및 수리기술 등을 지속적으로 업데이트하고, 품질, 안전 또는 생산성 향상에 기여할 수 있는 새로운 기술 모색팀원들과 기술을 적극적으로 공유하고 문제 해결 및 프로세스…
The Blue Box Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one …
Seit über 180 Jahren steht Tiffany & Co. für Schönheit, Romantik, zeitlose Eleganz und die legendäre Blue Box. Tiffany schuf ein Vermächtnis an atemberaubenden Schmuck-Kollektionen und romantischer Ideale. Tiffanys große…
Skills: Project Management, Retail Operations, Microsoft Excel, Microsoft PowerPoint, English Fluency
Team Manager (Assistant Store Manager) | Istanbul Istinye Park
Istanbul, Istanbul, Turkey · On-site
Senior
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
Overview The Planner is responsible for executing daily operational activities that drive regional distribution, sales enhancement and strategic inventory initiatives designed to optimize asset utilization across the Ame…
Skills: Stock Analysis, Inventory Optimization, Supply Chain Management, Excel, Power BI
Overview: Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & C…
Skills: Inventory Management, Order Fulfillment, Client Service, Analytical Skills, Microsoft Word
The Director- Global Diamond & Materials Planning role leads end-to-end planning for precious stones (diamonds, gemstones) and precious metals to ensure the right quantity, timing, quality, and cost to meet business dema…
Skills: Supply Planning, Inventory Optimization, S&OP, Demand Balancing, Working Capital Management
Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Ti…
Skills: Luxury Retail, Client Relationship Management, Sales Planning, Clienteling, Communication
Overview: Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & C…
Skills: Retail Operations, Inventory Management, Order Fulfillment, Client Service, Merchandising
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 45d ago
~40 hrs/week
Responsibilities
The Client Care Advisor is responsible for delivering luxurious omni-channel experiences and fostering long-term client relationships to drive sales. They must manage client portfolios, execute outreach plans, and resolve client issues to ensure high satisfaction scores.
Requirements
Candidates need 2-3 years of retail operations experience, a proven track record in sales, and the right to work in the UK. Strong communication skills and proficiency in Microsoft Office and e-commerce technology are required.
Full job description
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
We’re seeking a Client Care Advisor who is dedicated to providing outstanding service and fostering meaningful relationships with our clients. In this role, you’ll connect with clients in an omni-channel way—Telephone, Digital and Retail—while delivering tailored, luxurious experiences that reflect our brand’s timeless values.
Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction creating Moments of Joy; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. Their passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships, capturing client data, and driving key business initiatives to cultivate lifetime loyalty, repeat business and consistently achieve or exceed individual and dept. sales plans, is at the foremost of the Tiffany Client Advisor’s skill set.
The Tiffany & Co. Client Care Advisor will exhibit skills in the following competencies:
Thoughtfulness: Shows careful consideration and attention in everything they do
Curiosity: Demonstrates an eagerness to learn and understand
Optimism: Approaches situations with hope and confidence
Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, and takes calculated risks.
Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes.
Partnership: Collaborates productively, cultivates and manages talent, communicates with impact.
Execution: Strives for excellence, delivers results, and measures outcomes.
Responsibilities
Gain and Grow Market Share
Identify buying signals and engage with clients to build credibility, connecting through storytelling and discovery
Consistently achieve or exceed monthly, quarterly and annual Client Care Centre sales plan
Collect client information to help determine the next steps in building long-term relationships and encouraging repeat business
Take a strategic approach to quality outreach, securing sales while aligning with the company’s overall sales strategy.
Identify and host VIP clients at the Tiffany & Co. events
Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a client interaction
Service Excellence
Build enduring and meaningful client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
Approach our clients in line with our Brand attitudes – Thoughtfulness, Curiosity and Optimism
Connect with our clients through curiosity and genuine interest to build long lasting relationships and ensure repeated purchase
Create Moments of Joy for our clients to ensure outstanding Client Satisfaction scores
Act as a trusted authority and honour commitments to reduce client effort in answer to clients’ enquiry or in resolution of their issue.
As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the client journey to ensure that the client receives the most relevant and accurate response.
Demonstrate emotional intelligence, is resourceful and resilient when dealing with client complaints, with the appropriate level of concern for the resolution and the client’s experience.
Efficiency and Productivity
Respond to client needs in a consistently efficient, accurate and timely manner.
Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.
Consistently meet departmental productivity KPIs
Clienteling
Cultivate and maintain relationships to create a portfolio of relevant clients.
Leverage portfolio data to execute appropriate client outreach plans
Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our clients and support opportunities for repeat purchase
Qualifications
Required
Superior communication and interpersonal skills.
Previous sales or service experience in a retail or contact centre environment.
Proven track record in achieving sales results.
Ability to work with a diverse client base.
Familiarity with website technology, website navigation and terminology associated with e-commerce.
Flexibility with work schedule; weekends as required.
Must have authorization to work and remain in the UK
Preferred
Professional fluency (written and verbal) in a second language relevant to the EMEA markets supported.
Flexibility to work in various roles based on business needs (e.g. on the sales floor, operations, distribution etc.)
Your Profile
• Must currently hold right to work in the UK
• 2-3 years of prior experience in retail operations with comprehensive knowledge of merchandising, client service, administration
• Organized, detail-oriented and efficient, with a track record in retail operational excellence (stock, payment, security, maintenance, etc.), preferably in a luxury environment
• Service-oriented with knowledge of luxury etiquette
• Demonstrated ability in implementation of operational tools and novel processes
• Collaborative and supportive team player with strong interpersonal skills
• Solution-driven, proactive and agile in fulfilling ad-hoc operations requests
• Strong analytical skills with proficiency in Microsoft Word and Excel
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Industry
Retail Luxury Goods and Jewelry
Company size
10,001+ employees
Founded
1837
Headquarters
New York, New York
LinkedIn followers
1,199,346
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
Offices: 727 5th Ave, New York, New York 10022, US · 15 Sylvan Way, Parsippany, New Jersey 07054, US · 730 N Michigan Ave, Chicago, IL 60611, US · 727 5th Ave, New York, NY 10022, US
Luxury RetailerBusiness Giftingand Customized Awards and TrophiesService IndustryPrecious MetalsJewelry
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Industry
Retail Luxury Goods and Jewelry
Company size
10,001+ employees
Founded
1837
Headquarters
New York, New York
LinkedIn followers
1,199,346
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
Offices: 727 5th Ave, New York, New York 10022, US · 15 Sylvan Way, Parsippany, New Jersey 07054, US · 730 N Michigan Ave, Chicago, IL 60611, US · 727 5th Ave, New York, NY 10022, US
Luxury RetailerBusiness Giftingand Customized Awards and TrophiesService IndustryPrecious MetalsJewelry