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Throughout its storied history, the mission of Tiffany & Co. has remained clear and relevant: to enrich the lives of our customers by creating enduring objects of extraordinary beauty that will be cherished for generatio…
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Full-time
bachelor degree, professional certificate
Posted 19d ago
Apply by Oct 15
~40 hrs/week
Responsibilities
Lead and develop the sales, operations, and security teams to meet sales targets and elevate the store experience. Provide management oversight and ensure unsurpassed client service as a mentor and coach.
Requirements
Requires at least 3 years of retail or luxury management experience with a proven track record in sales generation. Must be proficient in Microsoft Office and POS systems with flexibility to work non-traditional hours.
Full job description
Overview
The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
Responsibilities for Internal Candidates
Key Accountabilities
Sales
Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.
Manage and motivate the team to consistently achieve or exceed store sales target.
Drive client development activities among individual team members to cultivate new and existing clients.
Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
Optimize hospitality and store amenities to create unique experiences.
Take action on TEI performance and client feedback to improve customer service.
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance.
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
Ensure exceptional operational support to drive sales and service.
Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
Ensure compliance with all internal control procedures.
Qualifications for Internal Candidates
Required Qualifications
Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Must have authorization to work in the United States or in the country where the position is based.
Preferred Qualifications:
A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Industry
Retail Luxury Goods and Jewelry
Company size
10,001+ employees
Founded
1837
Headquarters
New York, New York
LinkedIn followers
1,207,751
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
Offices: 727 5th Ave, New York, New York 10022, US · 15 Sylvan Way, Parsippany, New Jersey 07054, US · 730 N Michigan Ave, Chicago, IL 60611, US · 727 5th Ave, New York, NY 10022, US
Luxury RetailerBusiness Giftingand Customized Awards and TrophiesService IndustryPrecious MetalsJewelry
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Industry
Retail Luxury Goods and Jewelry
Company size
10,001+ employees
Founded
1837
Headquarters
New York, New York
LinkedIn followers
1,207,751
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
Offices: 727 5th Ave, New York, New York 10022, US · 15 Sylvan Way, Parsippany, New Jersey 07054, US · 730 N Michigan Ave, Chicago, IL 60611, US · 727 5th Ave, New York, NY 10022, US
Luxury RetailerBusiness Giftingand Customized Awards and TrophiesService IndustryPrecious MetalsJewelry