Are you a collections superstar with a competitive spirit and a knack for staying cool under pressure? Join the fast-growing team at Thrivos as a Collections Specialist! We are a reputable loan company seeking driven ind…
Skills: Collections, Negotiation, Customer Service, De-escalation, Problem Solving
Manage and prioritize collection activities using an automated dialer system to ensure timely payments. Negotiate payment arrangements with customers while maintaining accurate records and ensuring legal compliance.
Requirements
Requires at least 2 years of experience in collections or sales, preferably within a financial institution. Must possess strong negotiation skills and a high school diploma or equivalent.
Full job description
Are you a collections superstar with a competitive spirit and a knack for staying cool under pressure? Join the fast-growing team at Thrivos as a Collections Specialist! We are a reputable loan company seeking driven individuals who are passionate about delivering exceptional customer service while achieving results.
Responsibilities:
Manage and prioritize collections activities to ensure timely payments and resolution of outstanding accounts.
Work daily from an automated dialer system to contact customers and efficiently manage call volume.
Utilize strong negotiation skills to communicate clearly and professionally with customers regarding payment arrangements.
Maintain accurate records of collection efforts and update account information in internal systems and financial software.
Collaborate with internal teams to resolve account discrepancies and provide a positive customer experience.
Ensure compliance with all collection laws, regulations, and company policies during customer interactions.
Requirements:
Proven experience in a collections or sales role, preferably within a financial or lending institution.
Strong working knowledge of collection laws, regulations, and best practices.
Excellent communication and negotiation skills with the ability to de-escalate difficult situations.
Ability to handle challenging customer interactions with empathy and professionalism.
Strong problem-solving and decision-making skills.
Comfortable working in a fast-paced environment and using a dialer system and multiple computer applications.
Detail-oriented with strong organizational and time management skills.
Ability to work independently while also contributing to a team environment.
High school diploma or equivalent (some college coursework in finance or a related field preferred).
Reliable, punctual, and committed to maintaining a strong work ethic.
Perks & Benefits
Competitive salary with monthly performance-based bonuses.
Comprehensive benefits package, including health insurance and retirement plans.
Positive, supportive, and team-oriented workplace culture.
If you have a passion for collections, enjoy working toward goals, and are committed to customer service excellence, we encourage you to apply today and grow your career with Thrivos!
IT ALL STARTED IN 1994 when…
the entrepreneur who would one day found Thrivos endeavored to meet the needs of the underbanked consumer. What began as a small call center quickly flourished into a fast-growing chain of retail financial stores. Early success was followed by expansion into multiple states, first with retail financial stores, and then online loans, business loans, and online lease-to-own transactions.
In 2017, Thrivos was founded through the acquisition of its predecessor management company, and today the Company provides leadership and technology to the brands listed below, which boast 25 years of experience serving both consumers and niche businesses with their financing needs. Today, Thrivos powers these brands using innovative leadership and state of the art technology that encompasses each financial transaction, from customer acquisition to underwriting to loan servicing and everything in between.
IT ALL STARTED IN 1994 when…
the entrepreneur who would one day found Thrivos endeavored to meet the needs of the underbanked consumer. What began as a small call center quickly flourished into a fast-growing chain of retail financial stores. Early success was followed by expansion into multiple states, first with retail financial stores, and then online loans, business loans, and online lease-to-own transactions.
In 2017, Thrivos was founded through the acquisition of its predecessor management company, and today the Company provides leadership and technology to the brands listed below, which boast 25 years of experience serving both consumers and niche businesses with their financing needs. Today, Thrivos powers these brands using innovative leadership and state of the art technology that encompasses each financial transaction, from customer acquisition to underwriting to loan servicing and everything in between.