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Collection Agent

Phoenix, Arizona, United States · On-site

$17/hr–$20/hr

Mid level

Are you a collections superstar with a competitive spirit and a knack for staying cool under pressure? Join the fast-growing team at Thrivos as a Collections Specialist! We are a reputable loan company seeking driven ind…

Skills: Collections, Negotiation, Customer Service, De-escalation, Problem Solving

Thrivos logo

Collection Agent

Thrivos

Phoenix, Arizona, United States • On-site

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Mid level

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  • $17/hr–$20/hr
  • Full-time
  • high school
  • 401(k), 401(k) Matching, Dental Insurance, Disability Insurance, Employee Assistance Program, Flexible Spending Account
  • Posted 29d ago
  • ~40 hrs/week

Responsibilities

Manage and prioritize collection activities using an automated dialer system to ensure timely payments. Negotiate payment arrangements with customers while maintaining accurate records and ensuring legal compliance.

Requirements

Requires at least 2 years of experience in collections or sales, preferably within a financial institution. Must possess strong negotiation skills and a high school diploma or equivalent.

Full job description

Are you a collections superstar with a competitive spirit and a knack for staying cool under pressure? Join the fast-growing team at Thrivos as a Collections Specialist! We are a reputable loan company seeking driven individuals who are passionate about delivering exceptional customer service while achieving results.

Responsibilities:

  • Manage and prioritize collections activities to ensure timely payments and resolution of outstanding accounts.
  • Work daily from an automated dialer system to contact customers and efficiently manage call volume.
  • Utilize strong negotiation skills to communicate clearly and professionally with customers regarding payment arrangements.
  • Maintain accurate records of collection efforts and update account information in internal systems and financial software.
  • Collaborate with internal teams to resolve account discrepancies and provide a positive customer experience.
  • Ensure compliance with all collection laws, regulations, and company policies during customer interactions.

Requirements:

  • Proven experience in a collections or sales role, preferably within a financial or lending institution.
  • Strong working knowledge of collection laws, regulations, and best practices.
  • Excellent communication and negotiation skills with the ability to de-escalate difficult situations.
  • Ability to handle challenging customer interactions with empathy and professionalism.
  • Strong problem-solving and decision-making skills.
  • Comfortable working in a fast-paced environment and using a dialer system and multiple computer applications.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently while also contributing to a team environment.
  • High school diploma or equivalent (some college coursework in finance or a related field preferred).
  • Reliable, punctual, and committed to maintaining a strong work ethic.

Perks & Benefits

  • Competitive salary with monthly performance-based bonuses.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Positive, supportive, and team-oriented workplace culture.

If you have a passion for collections, enjoy working toward goals, and are committed to customer service excellence, we encourage you to apply today and grow your career with Thrivos!

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

 

Experience:

  • Collections: 2 years (Required)

Work Location: In person:  Phoenix, AZ 85024

Related keywords

CollectionsLoan CompanyAutomated DialerFinancial SoftwarePayment ArrangementsCollection LawsDebt RecoveryCustomer ExperienceFinanceLending

About Thrivos

LinkedInVisit site
Industry
Financial Services
Company size
201-500 employees
Headquarters
Phoenix, AZ
LinkedIn followers
3,602

IT ALL STARTED IN 1994 when… the entrepreneur who would one day found Thrivos endeavored to meet the needs of the underbanked consumer. What began as a small call center quickly flourished into a fast-growing chain of retail financial stores. Early success was followed by expansion into multiple states, first with retail financial stores, and then online loans, business loans, and online lease-to-own transactions. In 2017, Thrivos was founded through the acquisition of its predecessor management company, and today the Company provides leadership and technology to the brands listed below, which boast 25 years of experience serving both consumers and niche businesses with their financing needs. Today, Thrivos powers these brands using innovative leadership and state of the art technology that encompasses each financial transaction, from customer acquisition to underwriting to loan servicing and everything in between.

Offices: Phoenix, AZ 85024, US

Professional ServicesB2BFinancial Services
View all jobs at Thrivos

About Thrivos

LinkedInVisit site
Industry
Financial Services
Company size
201-500 employees
Headquarters
Phoenix, AZ
LinkedIn followers
3,602

IT ALL STARTED IN 1994 when… the entrepreneur who would one day found Thrivos endeavored to meet the needs of the underbanked consumer. What began as a small call center quickly flourished into a fast-growing chain of retail financial stores. Early success was followed by expansion into multiple states, first with retail financial stores, and then online loans, business loans, and online lease-to-own transactions. In 2017, Thrivos was founded through the acquisition of its predecessor management company, and today the Company provides leadership and technology to the brands listed below, which boast 25 years of experience serving both consumers and niche businesses with their financing needs. Today, Thrivos powers these brands using innovative leadership and state of the art technology that encompasses each financial transaction, from customer acquisition to underwriting to loan servicing and everything in between.

Offices: Phoenix, AZ 85024, US

Professional ServicesB2BFinancial Services
View all jobs at Thrivos

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