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Plunge logoPlunge

Junior Electro-Mechanical Engineer

Roseville, California, United States · On-site

$26/hr–$34/hr

Mid level

Plunge | Roseville, CA | In-Office About Plunge At Plunge, we’re revolutionizing wellness by making cold therapy and saunas accessible, innovative, and impactful. Our mission is to empower individuals to take contr…

Skills: Technical Troubleshooting, Electro-Mechanical Engineering, CAD Software, Root Cause Analysis, CAPA

Plunge logo

Junior Electro-Mechanical Engineer

Plunge

Roseville, California, United States • On-site

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Mid level

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  • $26/hr–$34/hr
  • Full-time
  • bachelor degree
  • Posted 32d ago
  • ~40 hrs/week

Responsibilities

The role focuses on diagnosing and resolving technical electromechanical issues in the field to improve customer experience. It involves collaborating with design and quality teams to implement permanent product improvements and creating support documentation.

Requirements

Requires a Bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering with at least 2 years of experience in quality or field service. Candidates must possess strong hands-on diagnostic skills and proficiency in CAD software.

Full job description

Plunge | Roseville, CA | In-Office

About Plunge 

At Plunge, we’re revolutionizing wellness by making cold therapy and saunas accessible,

innovative, and impactful. Our mission is to empower individuals to take control of their health

and performance through cutting-edge products and a customer-obsessed approach. We’re a

fast-growing company seeking a visionary leader to supercharge our growth and dominate the

market.

The Role 

We are seeking a highly motivated, customer facing,  Junior Electro-Mechanical Engineer. This role 

bridges the gap between engineering, quality, and customer support, ensuring a best-in-class ownership experience for our customers. You will work closely with our customer service and product teams to diagnose, troubleshoot, and resolve technical issues in the field, while also driving continuous improvement of our products and creating support documentation.

Key Responsibilities 

Technical Troubleshooting Support 

  • Serve as the primary engineering resource for the customer service team, providing real-time assistance on complex product issues. 
  • Analyze field data, customer complaints, and return merchandise authorizations (RMAs) to identify trends and root causes. 
  • Lead deep-dive investigations on electromechanical failures and document findings. 

Cross-Functional Collaboration 

  • Work closely with design, manufacturing, and quality teams to replicate and resolve issues found in the field. 
  • Translate customer-reported issues into actionable feedback for product and process improvement. 
  • Partner with QC, Customer Support, and Engineering to ensure product issues are addressed promptly and permanently. 

Customer-Focused Quality Engineering 

  • Participate in and drive corrective and preventive action (CAPA) processes stemming from customer issues. 
  • Recommend design or process changes based on customer impact and issue frequency. 
  • Assist in the development of customer troubleshooting guides, support documentation, and knowledge base articles. 

Continuous Improvement 

  • Help establish systems for field failure tracking and reporting. 
  • Provide feedback to improve testing protocols, acceptance criteria, and build verification based on field learnings. 
  • Identify systemic issues and support quality audits and initiatives aimed at improving customer satisfaction. 

Qualifications

Technical Requirements 

  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field. 
  • 2+ years of experience in quality engineering, technical support, or field service roles involving electromechanical systems. 
  • Strong hands-on diagnostic and troubleshooting skills (mechanical assemblies, wiring, sensors, embedded systems, etc). 
  • Experience with CAD software (Fusion, Onshape, Solidworks, etc). 

Soft Skills 

  • Exceptional communication skills—must be able to translate technical issues into layman’s terms for non-engineering audiences. 
  • Empathy for the customer experience and a passion for solving real-world problems. 
  • Comfortable working in a fast-paced, cross-disciplinary environment with shifting priorities. 

Nice to Have 

  • Experience with IoT devices and wifi connectivity trouble shooting skills. 
  • Familiarity with ERP and ticketing systems (e.g., NetSuite, Salesforce, Zendesk, Jira). 
  • Exposure to lean manufacturing, Six Sigma, or quality systems (ISO, etc.). 

Why Join Plunge? 

At Plunge, we’re redefining recovery and wellness with beautifully engineered, easy-to-use cold therapy solutions trusted by elite athletes, health professionals, and everyday users. We foster a fast-paced, collaborative environment where your work has real impact—from enhancing product quality to directly improving customer satisfaction. You'll join a team that values innovation, craftsmanship, and continuous improvement—and you’ll help shape a product that people genuinely love.

Related keywords

Electro-MechanicalFusionOnshapeSolidworksIoTNetSuiteSalesforceZendeskJiraLean ManufacturingSix SigmaISORMACAPAMechatronicsEmbedded Systems

About Plunge

LinkedInVisit site

We make the world's best cold plunge. Take the Plunge. Change your life.

Industry
Wellness and Fitness Services
Company size
51-200 employees
Founded
2020
Headquarters
Sacramento, California
LinkedIn followers
7,666

Our revolutionary Cold Plunge uses powerful cooling, filtration, and sanitation to give you cold, clean water whenever you want it, making it far superior to an ice bath or chest freezer. The Plunge is safe for indoor or outdoor use and we've made installation truly plug-and-plunge. Fill your Plunge up with a hose, turn it on, set your temp (down to 39F) and get ready to change your life! Plunge was born out of an optimistic vision during a challenging time. In March 2020, COVID-19 shut down our Co-Founder Michael's float spas and with his newly found free time, he looked at the cold plunges on the market and found them shockingly expensive. Enlisting the help of his dad, they were determined to create a more affordable option. After countless iterations and improvements, the Plunge was born. A friendship turned into a powerful partnership when Ryan Duey, our other Co-Founder, came on board. Michael and Ryan have a common passion for cold plunging, floating, and building win-win relationships. After building the first 20 Plunges out of Michael's garage, they have since opened a factory in Sacramento and are sending Plunges all over the world!

Offices: 7500 14th Ave, 26, Sacramento, California 95820, US

Cold PlungeHealth CareSoftwareInternet of ThingsManufacturingConsumer GoodsHealth DiagnosticsInformation TechnologyE-CommerceHospitality
View all jobs at Plunge

About Plunge

LinkedInVisit site

We make the world's best cold plunge. Take the Plunge. Change your life.

Industry
Wellness and Fitness Services
Company size
51-200 employees
Founded
2020
Headquarters
Sacramento, California
LinkedIn followers
7,666

Our revolutionary Cold Plunge uses powerful cooling, filtration, and sanitation to give you cold, clean water whenever you want it, making it far superior to an ice bath or chest freezer. The Plunge is safe for indoor or outdoor use and we've made installation truly plug-and-plunge. Fill your Plunge up with a hose, turn it on, set your temp (down to 39F) and get ready to change your life! Plunge was born out of an optimistic vision during a challenging time. In March 2020, COVID-19 shut down our Co-Founder Michael's float spas and with his newly found free time, he looked at the cold plunges on the market and found them shockingly expensive. Enlisting the help of his dad, they were determined to create a more affordable option. After countless iterations and improvements, the Plunge was born. A friendship turned into a powerful partnership when Ryan Duey, our other Co-Founder, came on board. Michael and Ryan have a common passion for cold plunging, floating, and building win-win relationships. After building the first 20 Plunges out of Michael's garage, they have since opened a factory in Sacramento and are sending Plunges all over the world!

Offices: 7500 14th Ave, 26, Sacramento, California 95820, US

Cold PlungeHealth CareSoftwareInternet of ThingsManufacturingConsumer GoodsHealth DiagnosticsInformation TechnologyE-CommerceHospitality
View all jobs at Plunge

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