New York, New York, United States · On-site
Company Description The Upright Citizens Brigade is home for all things comedy. Whether you’re interested in writing, performing, becoming a stronger public speaker, or just love seeing comedy, UCB has you covered! Our h…
Skills: Customer Service, Staff Leadership, Conflict Resolution, Event Coordination, Google Sheets
New York, New York, United States • On-site
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Lead front-of-house staff to ensure an excellent experience for patrons and performers while maintaining venue safety and appearance. Coordinate show starts, manage event staff stations, and handle administrative tasks like performer check-ins.
Requires proficiency in Google Workspace and Eventbrite, along with a TIPS certification for alcohol management. Candidates must be able to work a flexible schedule and maintain professional etiquette with high-profile guests.
The Upright Citizens Brigade is home for all things comedy. Whether you’re interested in writing, performing, becoming a stronger public speaker, or just love seeing comedy, UCB has you covered! Our highly trained faculty represents the best writers and performers working in comedy today. The Upright Citizens Brigade Theatre was founded by Matt Besser, Amy Poehler, Ian Roberts, and Matt Walsh in 1999 and operates Theaters and Training Centers in New York & Los Angeles.
Ensures excellent customer service from front-of-house staff
Provides an excellent patron and performer experience at all performances.
Maintains the appearance of the lobby and all public areas; communicates with the Venue Manager as necessary to ensure the safety of the venue, staff, and patrons.
Is the point of contact to resolve any conflicts at the moment with any patron, ticketing, or performer issues and defers to the Venue Manager for additional assistance
Monitors supplies for the e14th Street Campus, promptly alerting the Venue Manager when items are low.
Completes and distributes Performer Check-in documents and Student Standby Procedures.
Provides leadership in emergencies, including fire alarms and inclement weather warnings.
Works closely with management to ensure proper staff is in place for all performances and can fill in gaps on the schedule when needed.
Works to ensure all house management needs are met and daily action items from the Venue Manager, Artistic Directors, HR, and UCB Director Staff are completed
Role & Responsibilities
Qualification
Computer skills: emailing, reporting, Google Calendar, Google Sheets and Eventbrite administration
Experience running a live theatre sound board & light board a plus.
Willingness to work a flexible schedule, including days, afternoons, and weekends.
Skill in guest relations, phone etiquette, filing, multi-task environment, and attention to detail
Ability to communicate, work well with others, and work in a high-volume, public-facing, and sometimes stressful environment.
Ability to maintain proper etiquette around high-profile performers and guests.
Must be TIPS certified to appropriately manage beer and wine served at the venue.
Compensation
$20 per hour
Resume
Available start date
- UCB is an equal opportunity employer.
All your information will be kept confidential according to EEO guidelines.
The Upright Citizens Brigade (UCB) is the comedy powerhouse founded by Amy Poehler, Matt Besser, Ian Roberts and Matt Walsh. We run two theatres in New York and two in LA, where we feature improv, sketch and standup seven nights a week. We also operate one of the largest improv training centers in the country, with classroom facilities on both coasts. In addition to our classes and live comedy performances, we work with brands, ad agencies, media companies and universities. We run a branded content unit/TV production studio, plus a touring company that performs at theatres and colleges. And our improv workshops are the de facto standard for corporate training. For more information, go to www.UCBindustries.com.
Offices: 520 Eighth Avenue, 12th Floor, New York, New York 10018, US
The Upright Citizens Brigade (UCB) is the comedy powerhouse founded by Amy Poehler, Matt Besser, Ian Roberts and Matt Walsh. We run two theatres in New York and two in LA, where we feature improv, sketch and standup seven nights a week. We also operate one of the largest improv training centers in the country, with classroom facilities on both coasts. In addition to our classes and live comedy performances, we work with brands, ad agencies, media companies and universities. We run a branded content unit/TV production studio, plus a touring company that performs at theatres and colleges. And our improv workshops are the de facto standard for corporate training. For more information, go to www.UCBindustries.com.
Offices: 520 Eighth Avenue, 12th Floor, New York, New York 10018, US
