Lubbock, Texas, United States · On-site
Job DetailsJob Location: Lubbock Operations Campus - Lubbock, TX 79424Position Type: Full TimeEducation Level: High School Diploma/GEDTravel Percentage: NegligibleJob Shift: DayJob Category: BankingPosition Summary The V…
Skills: Customer Service, Communication Skills, Multitasking, Rapport Building, Transaction Processing
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The Virtual Teller manages member transactions and inquiries through interactive digital teller machines and other communication channels. They are responsible for building member trust and providing effective solutions for banking needs in a professional manner.
Candidates must be at least 18 years old with a high school diploma or equivalent. Previous experience in teller services, retail, or food service is preferred.
Job DetailsJob Location: Lubbock Operations Campus - Lubbock, TX 79424Position Type: Full TimeEducation Level: High School Diploma/GEDTravel Percentage: NegligibleJob Shift: DayJob Category: BankingPosition Summary
The Virtual Teller focuses on building member trust and strengthening member relationships through superior service. As the primary contact for inquiries and transactions, the Virtual Teller is charged with embracing an attitude of lifetime learning and excelling in creating the very best member experience. The Virtual Teller’s core authority rests in his/her ability to accurately assess member needs and provide effective solutions in a kind and caring manner.
Duties & Responsibilities
Serve Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
Greet and welcome every member in a professional, TREKS manner.
Answer member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner whether received in-person, online, or by telephone.
Complete member transactions through interactive (digital) teller machines (ITM’s).
Receive and process checks, cash, and mail in payments from members.
Assist members with completing check orders and changes of address as needed; provide troubleshooting assistance per members’ request.
Support Texas Tech CU staff in researching and resolving routine member questions, problems or complaints regarding Texas Tech CU products and services.
Mail, fax, or email documentation as needed.
Maintain a thorough working knowledge of Texas Tech CU policies and procedures.
Maintain knowledge of all state and federal regulations that are applicable to Virtual Teller position.
Attend and participate in job-related training sessions.
Maintain member confidentiality.
Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.
QualificationsSkills & Qualifications
Must be at least 18 years of age
High school diploma or equivalent required
Previous Teller, Customer Service, Retail, or Food Service experience is preferred.
Experience meeting individual and team goals.
Ability to build rapport with all members/callers and stay calm under pressure.
Excellent communication skills, both oral (over the phone) and written.
Ability to multitask accurately and promptly.
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
Wherever you are, we've got you covered | Insured by NCUA | Equal Housing Lender
Texas Tech Credit Union is an innovative financial institution that is committed to our vision of "Meeting Needs and Creating Value" for our members and community. When you sign up with TTCU, you’re not just another customer. As a member, you have a voice. Whether you’re looking for a personal or auto loan, a mortgage, or convenient online banking, our financial services are here to meet your needs. We have a culture of service that revolves around our values of Trust, Respect, Excellence, Kindness, and Stewardship. We facilitate an organizational culture of caring: caring for our members and caring for each other. We believe the combination of innovative products & services and our commitment to each member is powerful in transforming the way people manage their money. Insured by NCUA | Equal Housing Lender
Offices: 1802 Texas Tech Parkway, Lubbock, TX 79409, US · 4005 98th Street, Lubbock, TX 79423, US · 3601 4th Street, #1A98, Lubbock, TX 79430, US · 10210 Quaker Ave, Lubbock, Texas 79424, US · 8704 Cypress Waters Blvd, Irving, Texas 75063, US
Wherever you are, we've got you covered | Insured by NCUA | Equal Housing Lender
Texas Tech Credit Union is an innovative financial institution that is committed to our vision of "Meeting Needs and Creating Value" for our members and community. When you sign up with TTCU, you’re not just another customer. As a member, you have a voice. Whether you’re looking for a personal or auto loan, a mortgage, or convenient online banking, our financial services are here to meet your needs. We have a culture of service that revolves around our values of Trust, Respect, Excellence, Kindness, and Stewardship. We facilitate an organizational culture of caring: caring for our members and caring for each other. We believe the combination of innovative products & services and our commitment to each member is powerful in transforming the way people manage their money. Insured by NCUA | Equal Housing Lender
Offices: 1802 Texas Tech Parkway, Lubbock, TX 79409, US · 4005 98th Street, Lubbock, TX 79423, US · 3601 4th Street, #1A98, Lubbock, TX 79430, US · 10210 Quaker Ave, Lubbock, Texas 79424, US · 8704 Cypress Waters Blvd, Irving, Texas 75063, US
