Austin, Texas, United States · Hybrid
$60k/yr
Job DetailsJob Location: Texas Municipal Retirement System - Austin, TX 78731Position Type: Full TimeEducation Level: High SchoolSalary Range: $60,000.00 Salary/yearTravel Percentage: NoneJob Shift: DayTMRS Overview: The…
Skills: Customer Service, Written Communication, Verbal Communication, Problem-solving, Attention to Detail
Austin, Texas, United States • Hybrid
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Provide exceptional customer support by answering calls regarding retirement benefit options and eligibility. Maintain member account data and provide technical support for online member access.
A high school diploma is required, while an associate or bachelor's degree is preferred. Two years of experience in a call center or pension administration is preferred.
Job DetailsJob Location: Texas Municipal Retirement System - Austin, TX 78731Position Type: Full TimeEducation Level: High SchoolSalary Range: $60,000.00 Salary/yearTravel Percentage: NoneJob Shift: DayTMRS Overview:
The Texas Municipal Retirement System (TMRS) is a statewide public retirement system established in 1948 to provide retirement, disability and death benefits to employees and retirees of participating Texas cities. TMRS manages more than $40 billion in assets for more than 925 Texas cities. TMRS offers competitive compensation with medical, dental and vision insurance provided at no cost for employees, flexible scheduling, twelve paid holidays, modern and centrally located office space, a generous leave program, potential for remote work opportunities, and membership in TMRS’ pension plan.
Member Service Center Analysts report to the Director of City and Member Services and provide exceptional customer support by answering telephone calls that explain retirement benefit options, review member accounts, process routine requests for benefit information, and provide technical support for online Member access. Calls come inbound directly from our over 200,000 Members and retirees.
Competitive salary ranging from $50,000 and higher depending on experience and qualifications. Duties/Responsibilities:
Provide exceptional customer support and respond to information requests; answer questions and provide detailed information on benefits, eligibility, taxes or penalties, applications and other related account and benefit information.
Validate caller identity by interviewing Members and verifying account information.
Enter, update, and maintain member account data in the member database system.
Provide written and oral confirmation of benefit payments.
High school diploma required; associate or bachelor’s degree preferred
Excellent customer service acumen
Strong written and verbal communication skills
Ability to handle high call volume and react effectively and calmly
Attention to detail
Problem-solving skills
Skill in reviewing documentation and properly applying complex laws, regulations, rules and policies
Preferred Qualification: Two years related experience preferably in a call center, pension, benefit administration or retirement related work
Sedentary work: Exerting up to 10lbs of force. Ability to safely and successfully perform the essential job functions consistent with federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Providing secure lifetime income to Members, through partnership with participating cities.
The Texas Municipal Retirement System (TMRS) is an award-winning statewide public retirement system that provides retirement, disability, and death benefits to more than 260,000 employees, retirees, and their beneficiaries of more than 940 participating Texas cities. TMRS staff is passionate about providing Texas public servants, who have contributed so much to their communities and improved the lives of so many, with a secure lifetime monthly retirement benefit. At TMRS, we believe a career in public service is more than just a job. Our staff has the privilege of providing retirement security to those who have devoted their careers to helping others and improving their communities. In 2023, Governor Abbott expressed it well in his recognition of TMRS’ 75th anniversary: "A secure retirement is the just reward for a lifetime of honest work, and this system has - for three quarters of a century – ensured that our public servants can attain financial security…TMRS has withstood every test…although much has changed in the past seventy-five years, TMRS’ dedication to municipal employees has not."
Offices: 2717 Perseverance Dr, Suite 300, Austin, Texas 78731, US
Providing secure lifetime income to Members, through partnership with participating cities.
The Texas Municipal Retirement System (TMRS) is an award-winning statewide public retirement system that provides retirement, disability, and death benefits to more than 260,000 employees, retirees, and their beneficiaries of more than 940 participating Texas cities. TMRS staff is passionate about providing Texas public servants, who have contributed so much to their communities and improved the lives of so many, with a secure lifetime monthly retirement benefit. At TMRS, we believe a career in public service is more than just a job. Our staff has the privilege of providing retirement security to those who have devoted their careers to helping others and improving their communities. In 2023, Governor Abbott expressed it well in his recognition of TMRS’ 75th anniversary: "A secure retirement is the just reward for a lifetime of honest work, and this system has - for three quarters of a century – ensured that our public servants can attain financial security…TMRS has withstood every test…although much has changed in the past seventy-five years, TMRS’ dedication to municipal employees has not."
Offices: 2717 Perseverance Dr, Suite 300, Austin, Texas 78731, US
