Calgary, Alberta, Canada · On-site
Our team and what we'll accomplish together We are THE Tech Company to Watch in the healthcare industry. As part of the TELUS Health family, the Workforce Management (WFM) team operates as a global Centre of Excellence, …
Skills: Workforce Management, Capacity Planning, Strategic Forecasting, NICE IEX, Operational Analytics
Calgary, Alberta, Canada · On-site
Joignez-vous à notre équipe et ce que nous accomplirons ensemble Nous sommes LA société technologique à surveiller dans le secteur de la santé. Faisant partie de la famille TELUS Santé, l’équipe Gestion des effectifs agi…
Skills: Workforce Management, Capacity Planning, Strategic Forecasting, NICE IEX, Operational Analysis
Burnaby, British Columbia, Canada · Hybrid
Description Empower Canadian Businesses with Game-Changing Technology! Are you a driven, energetic sales professional who loves prospecting new business and helping them succeed with the right solutions? Join TELUS as an…
Skills: B2B Sales, Prospecting, Cold Calling, Territory Management, Relationship Building
Ottawa, Ontario, Canada · Hybrid
$51k–$131k/yr
Description Create and Grow Long-Term Client Relationships TELUS Small and Medium Business (SMB) is one of our fastest-growing divisions, and we're seeking an Account Manager to serve businesses with 30-100 employees. In…
Skills: B2B Sales, Consultative Selling, Cold Outbound Prospecting, Lead Qualification, Pipeline Management
Calgary, Alberta, Canada · Remote OK
The Opportunity Love negotiations, building partnerships, and driving results? We're looking for a strategic Category Manager to join our Procurement team and help us partner with vendors to deliver cutting-edge products…
Skills: Sourcing Strategy, Contract Management, Vendor Relationship Management, Data Analysis, Negotiation
Calgary, Alberta, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Calgary, Alberta, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Prince Albert, Saskatchewan, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Toronto, Ontario, Canada · Remote OK
Description Join the Communications & Personalization (C&P) team and help drive the future of marketing innovation at TELUS. Our vision is to reinvent how we engage with customers by delivering highly relevant messages o…
Skills: Marketing Strategy, Customer Growth, Base Management, CRM, Personalization
Toronto, Ontario, Canada · Remote OK
Description Join the Communications & Personalization (C&P) team and help drive the future of marketing innovation at TELUS. Our vision is to reinvent how we engage with customers by delivering highly relevant messages o…
Skills: Marketing Measurement, Campaign ROI, Looker, Tableau, CRM
Toronto, Ontario, Canada · On-site
Join our team The SMB Enablement team supports the SMB Sales and marketing organization, including over 1,000 team members and partners, both in Canada and internationally. We drive the team member lifecycle experience—f…
Skills: Instructional Design, Sales Enablement, Curriculum Development, Behavioral Sales Coaching, Leadership Development
Calgary, Alberta, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Communication, Technology Solutions, Retail Operations
Saskatoon, Saskatchewan, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Richmond, British Columbia, Canada · On-site
Description Join our team in Richmond, BC The Virtual Pharmacy team is growing! We are a friendly group of professionals and go-getters working together to improve the life of patients across Canada. Our team focuses on …
Skills: Pharmacy operations, Patient communication, TELUS Health Kroll, Prescription processing, Multi-tasking
Calgary, Alberta, Canada · Hybrid
Description Curieux au sujet des technologies de réseautage de pointe? Joignez-vous à notre stage coopératif en ingénierie et technologie pour acquérir une expérience pratique aux côtés de mentors chefs de file de l’indu…
Skills: Python, Java, JavaScript, C++, 5G
Calgary, Alberta, Canada · Hybrid
$23/hr–$28/hr
Description Curious about state-of-the-art networking technology? Join our Engineering & Technology Co-op and gain hands-on experience alongside industry-leading mentors. You'll expand your technical skills, grow your pr…
Skills: Python, Java, JavaScript, C++, 5G
Calgary, Alberta, Canada · Hybrid
$23/hr–$28/hr
Description Curious about state-of-the-art security technology? Join our Engineering & Technology Co-op and gain hands-on cybersecurity experience alongside industry-leading mentors. You'll expand your technical skills, …
Skills: Cybersecurity, DevSecOps, Python, Cloud Security, Incident Response
Calgary, Alberta, Canada · Hybrid
Description Curieux au sujet des systèmes logiciels intelligents et de l’avenir de l’IA ? Joignez-vous à notre programme de stage en ingénierie et technologie pour acquérir une expérience pratique en logiciels et en IA a…
Skills: Python, Java, JavaScript, Go, GCP
Calgary, Alberta, Canada · Hybrid
Description Curieux à propos des technologies de sécurité de pointe ? Joignez-vous à notre programme de stage coopératif en ingénierie et technologie et acquérez une expérience pratique en cybersécurité aux côtés de ment…
Skills: Cybersecurity, Python, Java, JavaScript, C++
Calgary, Alberta, Canada · Hybrid
$23/hr–$28/hr
Description Curious about intelligent software systems and the future of AI? Join our Engineering & Technology Co-op and gain hands-on software and AI experience alongside industry-leading mentors. You'll expand your tec…
Skills: Python, Java, JavaScript, Go, GCP
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Lead a global workforce management team to optimize forecasting, capacity modelling, and real-time support for healthcare operations. Architect strategic frameworks and deploy AI-driven optimization solutions to improve frontline support delivery.
Requires a Bachelor's degree and at least 5 years of leadership experience in workforce management or capacity planning within large-scale contact centers. Expert-level proficiency in NICE IEX and advanced operational analytics is essential.
We are THE Tech Company to Watch in the healthcare industry.
As part of the TELUS Health family, the Workforce Management (WFM) team operates as a global Centre of Excellence, providing the analytical engine that optimizes workforce practices across our Payvider and Frontline Care portfolios. Reporting directly to the Payvider Director for Contact Centre Operations, you'll lead a geographically distributed team (primarily in Central America and India) that governs strategic forecasting, capacity modelling, and real-time support optimization for our Canadian Pharmacy, Collaborative Health (EMR), and Health Benefits Management operations.
In this highly visible role, you'll architect the strategic framework that aligns international analyst resources with multi-skill interval scheduling and real-time demands transforming workforce practices from reactive tools into proactive, AI-driven optimization solutions that enable our frontline teams to deliver best-in-class support to healthcare providers across Canada.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition. For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
View all jobs at TELUS CommunicationsTELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition. For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
View all jobs at TELUS Communications