Montreal, Quebec, Canada · Hybrid
$53k–$74k/yr
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: 52 700 $/$52,700 - 74 400 $/$74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colle…
Skills: Customer service, Bilingualism, Financial needs assessment, Investment portfolio review, Mutual funds
Mount Laurel, New Jersey, United States · Hybrid
$92k–$149k/yr
Work Location: New York, New York, United States of America Hours: 40 Pay Details: $92,220 - $149,310 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities…
Skills: Financial crimes compliance, Regulatory issue validation, Audit methodology, Risk management, Project management
New York, New York, United States · On-site
$95k–$115k/yr
Work Location: New York, New York, United States of America Hours: 40 Line of Business: TD Securities Pay Detail: $95,000 - $115,000 USD TD is committed to providing fair and equitable compensation opportunities to all c…
Skills: Asset servicing, Corporate actions, Fixed income, Reconciliation, DTC clearance
Toronto, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Data & Analytics Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Gro…
Skills: User experience design, Data visualization, Report design, Business intelligence, Stakeholder management
New York, New York, United States · On-site
$110k–$130k/yr
Work Location: New York, New York, United States of America Hours: 40 Line of Business: TD Securities Pay Detail: $110,000 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all …
Skills: Asset Servicing, Corporate Actions, Fixed Income, Reconciliation, Risk Management
Montreal, Quebec, Canada · On-site
$82k–$115k/yr
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 81 600 $/ $81,600 - 115 200 $ / $115,200 CAD TD is committed to providing fair and equitable compensation o…
Skills: Leadership, Mentorship, Customer service, Financial advice, Business development
Toronto, Ontario, Canada · On-site
$155k–$215k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $155,000 - $215,000 CAD The pay details posted reflect a temporary market premium specific to this role that is reas…
Skills: Data Architecture, Enterprise Architecture, Data Modeling, Metadata Management, Taxonomy Development
New York, New York, United States · On-site
$110k–$130k/yr
Work Location: New York, New York, United States of America Hours: 40 Line of Business: Audit Pay Detail: $110,000 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagu…
Skills: Audit management, Risk assessment, Internal controls, Data-driven auditing, AI and machine learning
Laval, Quebec, Canada · On-site
$49k–$74k/yr
Work Location: Laval, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 49 050 $/$49,050 - 73 600 $/$73,600 CAD TD is committed to providing fair and equitable compensation opportuni…
Skills: Customer service, Financial advice, Bilingualism, Cross-selling, Risk management
Toronto, Ontario, Canada · On-site
$160k–$215k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Compliance Pay Details: $160,000 - $215,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth o…
Skills: Compliance oversight, Regulatory compliance management, Risk management, Strategic planning, Leadership
Portland, Maine, United States · On-site
$115k–$186k/yr
Work Location: New York, New York, United States of America Hours: 40 Pay Details: $115,440 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunitie…
Skills: Compliance risk management, Regulatory compliance, Commercial banking, Payment operations, Risk assessment
Toronto, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all co…
Skills: Capital market operations, Funding, Intraday liquidity, Nostro account management, Fixed income
Vancouver, British Columbia, Canada · On-site
$53k–$74k/yr
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities…
Skills: Financial planning, Investment advice, Customer service, Credit banking solutions, Relationship management
Mount Laurel, New Jersey, United States · On-site
$115k–$186k/yr
Work Location: New York, New York, United States of America Hours: 40 Pay Details: $115,440 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunitie…
Skills: Compliance risk management, Regulatory compliance, Regulation O, Regulation W, Volcker Rule
Vancouver, British Columbia, Canada · On-site
$53k–$74k/yr
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. …
Skills: Trust administration, Client service, Analytical skills, Communication, Relationship management
Markham, Ontario, Canada · On-site
$70k–$98k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Financial Crime Risk Management Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all c…
Skills: Financial crime investigation, AML, Sanctions, ABAC, Data analysis
Burlington, Ontario, Canada · On-site
Work Location: Burlington, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 52 700$/$52,700 - 74 400$/$74,400 CAD TD is committed to providing fair and equitable compensation oppor…
Skills: Customer service, Credit administration, Sales support, Relationship management, Documentation management
Prince George, British Columbia, Canada · On-site
$44k–$59k/yr
Work Location: Prince George, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $43,900 - $58,600 CAD TD is committed to providing fair and equitable compensation opportuni…
Skills: Customer service, Financial advice, Relationship management, Banking solutions, Digital banking
London, Ontario, Canada · On-site
$126k–$154k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $125,500 - $154,000 CAD The pay details posted reflect a temporary market premium specific to this role that is reas…
Skills: Python, NumPy, Pandas, Scikit-learn, PyTorch
London, Ontario, Canada · On-site
$96k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,000 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.…
Skills: Python, Machine learning, AI, LLMs, PyTorch
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You will provide tailored financial guidance and support to customers through inbound and outbound calls regarding investment products and services. Your role involves resolving customer inquiries, executing buy and sell orders, and achieving performance targets while delivering legendary customer service.
Candidates must have a high school diploma and at least one year of relevant experience, with a post-secondary degree preferred. Successful completion of mandatory regulatory courses IFIC or CSC and bilingual proficiency in English and French are required.
Pay Details:
52 700 $/$52,700 - 74 400 $/$74,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Money-In Advice offers tailored guidance based on individual needs, investment goals, time horizons and risk tolerance, aiding customers in achieving their short to long-term objectives.
As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. Whether you’re assisting callers with account inquiries, or resolving an issue by recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
High school diploma and one (1) or more years of relevant experience. Post-secondary degree/diploma is preferred. Successful completion of mandatory regulatory course IFIC or CSC required
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
Ability to review customer investment portfolios and provide comprehensive information on mutual funds, investment strategies and market trends. Conduct a thorough financial needs assessment for customers to understand their goals and risk tolerance. Execute buy and sell orders, ensuring accuracy and compliance with regulatory requirements and integrity.
Achieve sales targets through the recommendation of appropriate products and services to meet clients' ever-changing needs, while delivering exceptional customer experience
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.
This role operates in primarily an onsite setting workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 4 days a week. The hiring manager will provide more information on how this works for their team.
#LI-NACO
#IN-NACO
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
