Burnaby, British Columbia, Canada · On-site
$22/hr–$28/hr
Work Location: Burnaby, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to al…
Skills: Customer service, Financial transactions, Communication, Administration, Organizational skills
Whitehorse, Yukon, Canada · On-site
$22/hr–$28/hr
Work Location: Whitehorse, Yukon, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all collea…
Skills: Customer service, Financial transactions, Banking solutions, Communication, Administration
North Vancouver, British Columbia, Canada · On-site
$22/hr–$28/hr
Work Location: North Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportuniti…
Skills: Customer service, Financial transactions, Banking solutions, Administration, Organizational skills
Calgary, Alberta, Canada · On-site
$53k–$74k/yr
Work Location: Calgary, Alberta, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all col…
Skills: Financial planning, Customer service, Investment advice, Credit banking, Relationship management
Melbourne, Florida, United States · On-site
$72k–$108k/yr
Work Location: Melbourne, Florida, United States of America Hours: 40 Pay Details: $72,280 - $108,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities…
Skills: Financial planning, Investment sales, Wealth management, Client relationship management, Consultative sales
Surrey, British Columbia, Canada · On-site
$22/hr–$28/hr
Work Location: Surrey, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all…
Skills: Customer service, Financial transactions, Banking solutions, Communication, Administration
Bridgewater, New Jersey, United States · On-site
$24/hr–$32/hr
Work Location: Bridgewater, New Jersey, United States of America Hours: 40 Pay Details: $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportuniti…
Skills: Customer service, Financial expertise, Consultative advice, Sales, Relationship management
Clinton, New Jersey, United States · On-site
$27/hr–$41/hr
Work Location: Clinton, New Jersey, United States of America Hours: 40 Pay Details: $27.75 - $41.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities a…
Skills: Banking, Credit products, Consultative sales, Relationship management, Financial analysis
Toronto, Ontario, Canada · Hybrid
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.…
Skills: CICS, z/OS, Mainframe, CICSPlex, CTG
Ottawa, Ontario, Canada · Hybrid
$56k–$65k/yr
Work Location: Ottawa, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 55 800 $/$55 800 - 65 100 $/$65 100 CAD TD is committed to providing fair and equitable compensation opportu…
Skills: Customer service, Bilingual, Financial advice, Problem solving, Sales
Barrie, Ontario, Canada · Hybrid
Work Location: Barrie, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $60,000 - $60,000 CAD This role is eligible for a discretionary variable compensation award that considers b…
Skills: Business development, Outbound sales, Merchant acquisition, Prospecting, Cold calling
Toronto, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Risk Management Pay Details: $96,900.00 - $136,800.00 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues…
Skills: Operational Risk, RCSA, Control Testing, Key Indicators, Data Management
Madoc, Ontario, Canada · On-site
$22/hr–$27/hr
Work Location: Madoc, Ontario, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleague…
Skills: Customer service, Financial transactions, Problem solving, Communication skills, Banking operations
Mount Laurel, New Jersey, United States · On-site
$115k–$186k/yr
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $115,440 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opport…
Skills: Talent acquisition strategy, People leadership, Strategic partnership, Workforce planning, Data analytics
Montreal, Quebec, Canada · Hybrid
$53k–$74k/yr
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: 52 700 $/$52,700 - 74 400 $/$74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colle…
Skills: Customer service, Bilingualism, Financial needs assessment, Investment portfolio review, Mutual funds
Exton, Pennsylvania, United States · Remote OK
Work Location: Exton, Pennsylvania, United States of America Hours: 40 Pay Details: $11.54 - $11.54 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities a…
Skills: Mortgage origination, Sales, Negotiation, Customer service, Loan underwriting
Vancouver, British Columbia, Canada · On-site
$53k–$74k/yr
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities…
Skills: Financial planning, Investment advice, Customer service, Credit banking solutions, Relationship management
Toronto, Ontario, Canada · On-site
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.…
Skills: Business Systems Analysis, Data Flows, Integrations, ETL, Scaled Agile Methodology
New York, New York, United States · On-site
$110k–$130k/yr
Work Location: New York, New York, United States of America Hours: 40 Line of Business: TD Securities Pay Detail: $110,000 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all …
Skills: Asset Servicing, Corporate Actions, Fixed Income, Reconciliation, Risk Management
Ridley Township, Pennsylvania, United States · On-site
$22/hr–$29/hr
Work Location: Holmes, Pennsylvania, United States of America Hours: 40 Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities …
Skills: Customer service, Sales, Financial expertise, Consultative advice, Relationship management
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Process financial transactions such as deposits, withdrawals, and bill payments while adhering to standardized operating procedures. Identify customer needs to recommend appropriate banking solutions and resolve concerns to ensure a positive customer experience.
Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and organizational skills along with proficiency in MS Office.
Pay Details:
$22.50 - $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
