Orlando, Florida, United States · On-site
Description About Tavistock US Tavistock US is the shared services platform supporting a diverse portfolio of businesses across hospitality, real estate development, investments, and corporate operations. Headquartered i…
Skills: Windows 11, macOS, Microsoft 365, Active Directory, Entra ID
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Provide Tier 1 technical support for Windows and macOS users, managing hardware, software, and Microsoft 365 applications. Maintain network infrastructure and security while documenting all support tickets and system processes.
Requires an Associate degree or equivalent experience, with 1-3 years of help desk or desktop support experience. Proficiency in Microsoft 365, Active Directory, and networking fundamentals is essential, along with a valid driver's license.
Description
Tavistock US is the shared services platform supporting a diverse portfolio of businesses across hospitality, real estate development, investments, and corporate operations. Headquartered in the innovative Lake Nona community in Orlando, Florida, our teams provide strategic and operational support to a growing collection of award-winning restaurants, hotels, commercial developments, and master-planned communities.
Driven by a commitment to excellence, innovation, and exceptional experiences, Tavistock US partners closely with business leaders across the organization to deliver technology, finance, human resources, marketing, legal, and operational services that enable our businesses to thrive. Whether supporting a Michelin-recognized restaurant, a luxury hospitality destination, or one of the nation’s premier master-planned communities, our employees play a meaningful role in shaping experiences that have lasting impact.
Learn more about Tavistock US Here
TITLE: IT Support Specialist (Tier 1)
REPORTS TO: Senior IT Manager
PAY STATUS: Hourly/Non-Exempt
SUMMARY: The Tavistock US is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic technology team. This position plays a key role in supporting and maintaining our Microsoft, Cisco, and Fortinet-based infrastructure, ensuring optimal performance and reliability across all systems. The successful candidate will provide responsive, professional technical support to both internal and external users, assist in implementing IT improvements, and help manage infrastructure, networking, and security initiatives.
The ideal candidate is experienced in Windows and macOS operating systems, Microsoft 365, basic Active Directory/Entra ID support, and network troubleshooting, with a strong customer service orientation and the ability to manage multiple priorities effectively. This role requires strong documentation skills, sound judgment when escalating issues, and collaboration with internal staff and external vendors.
Requirements
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:·
This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.
Tavistock Group is an international private investment organization founded by Joe Lewis more than 35 years ago and built on a core philosophy. We strive for excellence in everything we do. Entrepreneurial and progressive, we value long-term relationships and seek investment opportunities around the world, which benefit from our capital, experience, flexibility and broad base of resources.
Tavistock Group is an international private investment organization founded by Joe Lewis more than 35 years ago and built on a core philosophy. We strive for excellence in everything we do. Entrepreneurial and progressive, we value long-term relationships and seek investment opportunities around the world, which benefit from our capital, experience, flexibility and broad base of resources.
