Baltimore, Maryland, United States · On-site
$60k–$71k/yr
Description The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and all immigrant survivors of domestic violence, sexual assault, trafficking, and other violence. Our whole-person a…
Skills: Trauma Informed Practice, Client Services, Spanish Fluency, Administrative Support, Microsoft Outlook
Baltimore, Maryland, United States • On-site
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The coordinator manages day-to-day service seeker support, including phone screenings, triage, and safety planning for survivors of gender-based violence. Additionally, they handle office operations such as facility maintenance, administrative tasks, and staff orientation.
Requires 1-3 years of customer service experience and fluency in Spanish, with a strong ability to handle sensitive calls using trauma-informed care. Proficiency in Microsoft Office and experience in administrative or operational tasks are also required.
Description
The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and all immigrant survivors of domestic violence, sexual assault, trafficking, and other violence. Our whole-person approach to services provides each survivor with free legal support and social services to secure their rights and build stable lives. We translate our client services work into expert training, outreach, and policy advocacy to ensure that systems, laws, and policies protect immigrant survivors from violence and exploitation. Our programs efficiently and effectively leverage donated professional services from a vast network of attorneys, medical professionals, and other experts to serve as many immigrant survivors as possible. By amplifying the experiences of survivors, our mission is to create a world in which all people share equal rights and live in safety and with dignity.
Based out of Tahirih’s Baltimore office the Client Services and Operations Coordinator will answer and respond to service seeker and client calls and support specific tasks related to the overall functioning of the office. This position requires an individual with an understanding of trauma informed practice who will implement a client centered approach to supporting survivors of gender-based violence. While the Client Services and Operations Coordinator is primarily responsible for providing day-to-day service seeker support, they will also provide operational support for a specific Tahirih office location. This role reports directly to the Director of Client Experience.
Program Services 80%
Operations 20%
This Job Description is not designed to cover a comprehensive listing of activities that are required of the employee. The precise duties and responsibilities of the job may change over time.
Requirements
Annual salary and benefits: The salary range for this role is $60,000 - $71,000 per year, with actual salary commensurate with experience. We consider skills, experience and internal equity in determining compensation and use a consultative process to identify where candidates fall inside the posted range. Generous benefits include employee and dependent health, vision and dental insurance (Tahirih contributes 100% of the premium for employees and 60% for dependents); paid parking; a 401(k) defined contribution retirement plan; flexible work schedules; professional development including in-house training programs, staff enrichment retreats and other growth opportunities. Employees have a generous self-managed leave benefit inclusive of vacation, sick and holidays, including office closure the week between Christmas and New Year’s.
This is a grant funded position through 6/30/2028, continued employment beyond this date is dependent on additional funding.
Candidates must be authorized to work in the United States.
How to Apply: Please submit a resume and a cover letter. Applications will be reviewed on a rolling basis.
Tahirih Justice Center is committed to equal opportunity and promotes equity and transparency as core values. Tahirih practices inclusiveness in decision making through the use of consultation with employees throughout the organization. Tahirih does not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, ability, gender, marital status, veteran status, sexual orientation, genetic information, arrest record or any other characteristic protected by applicable federal, state or local laws. Applicants committed to equity from all backgrounds, experiences, abilities and identities are encouraged to apply. Applicants with questions or concerns should reach out to the Director of People & Operations at [email protected]. Information about filing a charge of discrimination at the EEOC is available at www.eeoc.gov.
Supporting immigrant survivors of gender-based violence on their journeys to safety and justice
The Tahirih Justice Center is a national, non-profit organization that supports immigrant survivors seeking safety and justice. Our holistic, interdisciplinary model for service combines free legal and social services with bridge-building policy advocacy, and research-based training and education. We amplify the voices of survivors in communities, courts, and Congress to create a world where everyone can live in safety and with dignity.
Offices: Falls Church, US
Supporting immigrant survivors of gender-based violence on their journeys to safety and justice
The Tahirih Justice Center is a national, non-profit organization that supports immigrant survivors seeking safety and justice. Our holistic, interdisciplinary model for service combines free legal and social services with bridge-building policy advocacy, and research-based training and education. We amplify the voices of survivors in communities, courts, and Congress to create a world where everyone can live in safety and with dignity.
Offices: Falls Church, US
