Dublin, Ohio, United States · Hybrid
Description BILINGUAL CSR 3pm-12am Shift: 3pm-12am Days Off: Wednesday and Sunday Location: Remote with initial training in Dublin, Ohio Full-time, Hourly Department: OPS Reports to: Customer Service Manager We're consta…
Skills: Spanish Fluency, English Fluency, Technical Support, Multi-tasking, Computer Skills
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Provide technical assistance to merchants in both English and Spanish regarding SIM card and port-in activations. Maintain professional relationships with merchants and Master Agents while resolving activation issues with carriers.
Candidates must be fluent in Spanish and English with a high school diploma and strong technical computer skills. Ability to work in a fast-paced environment and maintain a patient, professional attitude is required.
Description
Shift: 3pm-12am
Days Off: Wednesday and Sunday
Full-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday.
Requirements
Expanding Connectivity for All. All in One.
For over 17 years, T-Cetra has been a trailblazer, harnessing cutting-edge proprietary software to open doors to underbanked markets through our expansive network of 10,000 retailers. We're not just about access; we're about creating new opportunities, helping product and service providers break into fresh distribution channels and untapped greenfield markets. Our passion? Driving growth by turbocharging channel sales, smartly leveraging incentives, and putting premium products like airtime and handsets into the hands of consumers who need them. While telecom is our playground, we don't stop there. We partner with industries across the board, serving Fortune 500 clients with a seamless, vertically integrated approach that covers everything from Device Strategy & Procurement to Commission Management, Logistics, Activations, Payments & Billing, and top-tier Dealer Support & Reporting. At T-Cetra, we're not just part of the industry—we're shaping its future.
Offices: 7240 Muirfield Dr, Dublin, Ohio 43017, US
Expanding Connectivity for All. All in One.
For over 17 years, T-Cetra has been a trailblazer, harnessing cutting-edge proprietary software to open doors to underbanked markets through our expansive network of 10,000 retailers. We're not just about access; we're about creating new opportunities, helping product and service providers break into fresh distribution channels and untapped greenfield markets. Our passion? Driving growth by turbocharging channel sales, smartly leveraging incentives, and putting premium products like airtime and handsets into the hands of consumers who need them. While telecom is our playground, we don't stop there. We partner with industries across the board, serving Fortune 500 clients with a seamless, vertically integrated approach that covers everything from Device Strategy & Procurement to Commission Management, Logistics, Activations, Payments & Billing, and top-tier Dealer Support & Reporting. At T-Cetra, we're not just part of the industry—we're shaping its future.
Offices: 7240 Muirfield Dr, Dublin, Ohio 43017, US
