SupportYourApp — міжнародна Intelligent Support-as-a-Service компанія, що надає надійні послуги технічної та клієнтської підтримки, а також сервіси, пов’язані з покращенням клієнтського досвіду зростаючим компаніям вже п…
(Fluent Ukrainian & English) Senior AI Innovation Engineer (remotely)
Warsaw, Masovian Voivodeship, Poland · Remote OK
Senior
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Senior AI Innovation Engineer (remotely)
Czechia · Remote OK
Senior
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Senior AI Innovation Engineer (remotely)
Cyprus · Remote OK
Senior
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Senior AI Innovation Engineer (remotely)
Spain · Remote OK
Senior
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Senior AI Innovation Engineer (remotely)
Batumi, Autonomous Republic of Adjara, Georgia · Remote OK
Senior
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Senior AI Solutions Architect (EU, remotely)
Greece · Remote Solely
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
Skills: AI Strategy, LLMs, Automation Workflows, Commercial Ownership, Product Prototyping
(Fluent Ukrainian & English) Senior AI Solutions Architect (EU, remotely)
Czechia · Remote OK
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
Skills: AI Strategy, LLMs, Automation Workflows, Commercial Ownership, Product Prototyping
(Fluent Ukrainian & English) Senior AI Solutions Architect (EU, remotely)
Cyprus · Remote OK
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Senior AI Solutions Architect (EU, remotely)
Warsaw, Masovian Voivodeship, Poland · Remote OK
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
Skills: AI Strategy, LLMs, Automation Workflows, Commercial Ownership, Product Prototyping
(Fluent Ukrainian & English) Senior AI Solutions Architect (EU, remotely)
Spain · Remote OK
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
Skills: AI Strategy, LLMs, Automation Workflows, Commercial Ownership, Product Prototyping
(Fluent Ukrainian & English) Head of Innovation (Global)
Odesa, Odesa Oblast, Ukraine · Remote OK
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(Fluent Ukrainian & English) Head of Innovation (Global)
Dnipro, Dnipropetrovsk Oblast, Ukraine · Remote OK
Senior+
Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support…
(fluent English) Customer Support Consultant (Global, remote)
Istanbul, Istanbul, Turkey · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
(fluent English) Customer Support Consultant, short-term (Global, remote)
Istanbul, Istanbul, Turkey · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: English Communication, Customer Support, Troubleshooting, Emotional Intelligence, Analytical Thinking
(fluent English) Customer Support Consultant (Global, remote)
Algiers, Algiers, Algeria · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: English Communication, Customer Support, Troubleshooting, Emotional Intelligence, Analytical Thinking
(fluent English) Customer Support Consultant, short-term (Global, remote)
Algiers, Algiers, Algeria · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
(fluent English) Customer Support Consultant, short-term (Global, remote)
Vršac, Vojvodina, Serbia · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: English Communication, Customer Support, Troubleshooting, Emotional Intelligence, Analytical Thinking
(fluent English) Customer Support Consultant (Global, remote)
Vršac, Vojvodina, Serbia · Remote Solely
Mid level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: English Communication, Customer Support, Troubleshooting, Emotional Intelligence, Analytical Thinking
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Contract
Coworking Art Spaces, Remote Work Option, Trust-Based Communication, No Activity Trackers, Work-Life Balance, Internal Medical Policy
Posted 22d ago
~40 hrs/week
Remote in Ukraine
Ukrainian
Responsibilities
Develop and maintain infrastructure solutions for internal products and services while implementing new approaches and AI technologies. Focus on building reliable, scalable systems and automating processes to improve efficiency.
Requirements
Requires strong technical expertise in Linux, CI/CD, and cloud infrastructure with an English level of B1 or higher. Candidates should possess a problem-solving mindset and a passion for modern DevOps trends and automation.
Full job description
SupportYourApp — міжнародна Intelligent Support-as-a-Service компанія, що надає надійні послуги технічної та клієнтської підтримки, а також сервіси, пов’язані з покращенням клієнтського досвіду зростаючим компаніям вже протягом 15 років. Наразі в нашій міжнародній спільноті 1300+ фахівців.
Ми надаємо послуги по всьому світу, підтримуючи клієнтів 60-ма мовами, співпрацюємо з такими лідерами як MasterCard, Calm та MacPaw, маємо міжнародні хаби, а також розробляємо інноваційні продукти, такі як Quidget, щоб робити клієнтський досвід кращим кожного дня.
2026 рік тільки почався, а ми вже заряджені на нові знайомства та круті технічні виклики 🔥
Наша Infrastructure Community активно зростає, тому ми відкриті до знайомства з DevOps Engineers, які захоплюються автоматизацією, інфраструктурою та сучасними технологіями.
Ми створюємо та розвиваємо інфраструктурні рішення для внутрішніх продуктів і сервісів, впроваджуємо нові підходи, експериментуємо з AI-технологіями та допомагаємо командам будувати надійні й масштабовані системи.
Нам цікаво познайомитись, якщо ти:
Любиш автоматизувати процеси та шукати ефективні рішення;
Маєш досвід роботи з Linux-системами та сучасною інфраструктурою;
Розумієш принципи CI/CD, контейнеризації, моніторингу та хмарних технологій;
Вмієш аналізувати та вирішувати технічні проблеми;
Цікавишся новими інструментами, практиками та технологічними трендами;
Комфортно працюєш у команді та готовий ділитися своїми ідеями.
Нам важливо:
Англійська на рівні від B1 (Intermediate+) для написання документації та спілкування з колегами;
Сильна технічна експертиза та готовність розвиватися далі;
Технічне мислення, відповідальність та цікавість;
Досвід із сучасними DevOps-підходами та інфраструктурними рішеннями;
Бажання зростати як спеціаліст та прокачувати свої навички.
Якщо це про тебе, нумо знайомитись та обговорювати можливості в Infrastructure Team 🙌
Що ми пропонуємо:
Надання послуг у бізнес-години;
Унікальні артпростори для коворкінгу або можливість надання послуг у віддаленому форматі;
Комунікація, заснована на довірі, та відсутність трекерів активності;
Гармонія між проєктною завантаженістю та особистим часом, а також – внутрішня медична політика;
Креативна спільнота і культура, орієнтована на людей та взаємний фідбек;
Привабливі винагороди за запрошення друзів;
Конкурентна компенсація в USD;
Оплачуваний онбординг і доступ до корпоративної бібліотеки.
*Пункти, перелічені в цьому розділі, можуть відрізнятися залежно від умов вашого договору. Певні пільги та умови зазвичай застосовуються до працівників; незалежні підрядники можуть не мати права на всі ці пільги. Конкретні умови будуть чітко визначені у вашому договорі, якщо його буде підписано.
Ми ще не відкрили цю вакансію, але ти вже можеш надсилати своє CV.
Як тільки з’явиться можливість, що підходить під твій досвід — ти будеш першим, хто отримає від нас повідомлення 💛
Можеш дізнатися більше про компанію та нашу корпоративну культуру, відвідавши наш офіційний сайт і соціальні сторінки Facebook, Instagram, LinkedIn.
Ваші персональні дані оброблятимуться відповідно до Повідомлення про обробку персональних даних кандидатів SupportYourApp (Candidate Privacy Notice).
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Wilmington, Delaware
LinkedIn followers
211,891
SupportYourApp is an Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
Reasons to count on us:
• Over 16 years of experience
• Over 1300 professionals on a team
• Over 60 operational languages
• PCI DSS Certified Level 1 Service Provider
• ISO/IEC 27001 certification
• GDPR-, CCPA-, and HIPAA-compliance
• Refined processes of onboarding, learning, and human development
• Customer-focused consultants with exceptional language skills
Our services include, but are not limited to:
• Customer support (Front desk, Tier 1)
• Technical support (Tier 1-3)
• Social media customer service
• CX services
• AI-powered support teams
• System setup and Integration
• Reception desk services
• Back-office services (data entry, content moderation & enrichment)
• KYC and ID verification
• Data annotation
📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A
Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client.
We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.
Offices: 1007 North Orange Street, 122, Wilmington, Delaware 19801, US · Av. del Libertador 2442, 4th Floor, Buenos Aires, Olivos B1636DSR, AR · Bulevar Milutina Milankovića 9z, Belgrade, 11070, RS
Customer Service OutsourcingOnline chat outsourcing24/7 Support Outsourcing ServicesOutsourced Call CenterTechnical SupportAI-powered support teamsSocial Media Customer ServiceData AnnotationCustomer SupportKYC and ID verification
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Wilmington, Delaware
LinkedIn followers
211,891
SupportYourApp is an Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
Reasons to count on us:
• Over 16 years of experience
• Over 1300 professionals on a team
• Over 60 operational languages
• PCI DSS Certified Level 1 Service Provider
• ISO/IEC 27001 certification
• GDPR-, CCPA-, and HIPAA-compliance
• Refined processes of onboarding, learning, and human development
• Customer-focused consultants with exceptional language skills
Our services include, but are not limited to:
• Customer support (Front desk, Tier 1)
• Technical support (Tier 1-3)
• Social media customer service
• CX services
• AI-powered support teams
• System setup and Integration
• Reception desk services
• Back-office services (data entry, content moderation & enrichment)
• KYC and ID verification
• Data annotation
📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A
Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client.
We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.
Offices: 1007 North Orange Street, 122, Wilmington, Delaware 19801, US · Av. del Libertador 2442, 4th Floor, Buenos Aires, Olivos B1636DSR, AR · Bulevar Milutina Milankovića 9z, Belgrade, 11070, RS
Customer Service OutsourcingOnline chat outsourcing24/7 Support Outsourcing ServicesOutsourced Call CenterTechnical SupportAI-powered support teamsSocial Media Customer ServiceData AnnotationCustomer SupportKYC and ID verification