Taoyuan City, Taiwan · On-site
Job Req ID: 28348 About Supermicro: About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale…
Skills: Server Repair, Hardware Troubleshooting, Customer Service, Conflict Resolution, Linux
New Taipei, Taiwan · On-site
Job Req ID: 27990 Essential Duties and Responsibilities: Why This Role Matters Lead Product Innovation: You'll be at the forefront of developing and integrating server/workstation systems for cloud and data center infras…
Skills: Product Management, Server Architecture, Technical Presales, Product Marketing, System Integration
Merindad de Sotoscueva, Castile and León, Spain · On-site
$137k–$152k/yr
Job Req ID: 28529 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Equity Administration, Stock-Based Compensation Accounting, Equity Edge Online, Microsoft Excel, SEC Reporting
Taoyuan City, Taiwan · On-site
Job Req ID: 28534 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Strategic Planning, Customer Engagement, Market Segmentation, Business Development, Analytical Skills
Merindad de Sotoscueva, Castile and León, Spain · On-site
$25/hr–$30/hr
Job Req ID: 29165 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: PC Systems Troubleshooting, Server Operations, Electronic Circuit Analysis, Soldering, De-soldering
Merindad de Sotoscueva, Castile and León, Spain · On-site
$200k–$250k/yr
Job Req ID: 28435 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Product Lifecycle Management, Market Analysis, Strategic Planning, Product Roadmap Development, Go-To-Market Strategy
Merindad de Sotoscueva, Castile and León, Spain · On-site
$130k–$150k/yr
Job Req ID: 28270 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Product Management, Server Architecture, Product Roadmap Development, Product Marketing, Computer Architecture
Merindad de Sotoscueva, Castile and León, Spain · On-site
$74k–$100k/yr
Job Req ID: 28958 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Continuous Improvement, Kaizen, Root Cause Analysis, Statistical Method Analysis, Lean Manufacturing
New Taipei, Taiwan · On-site
Job Req ID: 27603 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Firmware Development, C, C++, JavaScript, Embedded Linux
Taoyuan City, Taiwan · On-site
Job Req ID: 26292 Essential Duties and Responsibilities: Suppliers Quality Management / ISO relate audit knowledge. Understand NPI Tooling / Stamping / Plastic / Painting process skill related. Closely work with Chassis …
Skills: Supplier Quality Management, ISO Auditing, NPI Tooling, Stamping Process, Plastic Process
Taoyuan City, Taiwan · On-site
Job Req ID: 28149 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Collections, Cash Management, Account Reconciliation, Credit Evaluation, SAP
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The Service Technician is responsible for providing on-premise field repair and technical support for server systems within customer datacenters. This includes diagnosing root causes of technical issues and collaborating with engineers to ensure customer satisfaction.
Candidates should ideally hold an Associate's or Bachelor's degree and possess hands-on experience with server hardware from brands like Supermicro, Dell, or HP. Proficiency in Linux, networking, and the ability to travel up to 15 days per year are also desired.
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Supermicro is seeking a Service Technician (ST)that will be responsible for field work in local area. The ST will work exclusively at customer site to resolve and repair server systems. The ST are a critical part of post-sales support and need to be able to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Primarily work in a Datacenter environment at customer site.
• Provide on-premise field repair at customer facility
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determines requirements and/or root cause of technical issues by working with customers in person.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Hands-on work on servers and computers/networking equipment.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Drive customer satisfaction through service excellence.
• Work with other engineers, account managers and developers.
• Provide and contribute information such as fault triage and training materials.
• Attend and complete all required training and certification exams.
• Learn to be proficient in service and repair of all systems (current, new, and updates).
• Associates or Bachelors degree preferred
• Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus
• Experience in talking with customers and conflict resolution
• Touch-type 40+ WPM.
• Relevant experience, including military experience or CLEP may be counted towards degree
• Background in Linux or networking is a plus
• Can travel 15 days per year
• Must have authorization to work in the US without sponsorship
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
