Jersey City, New Jersey, United States · On-site
$90k–$100k/yr
Job Req ID: 29525 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Post-sales Management, Technical Troubleshooting, x86 Architecture, Linux, Virtualization
Merindad de Sotoscueva, Castile and León, Spain · On-site
$35/hr–$40/hr
Job Req ID: 29634 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server technology, System validation, Product development, Technical support, Computer architecture
Barcelona, Catalonia, Spain · On-site
Job Req ID: 29433 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems, Data Center Installation, Rack and Stack, Cable Routing, Network Equipment
London, England, United Kingdom · On-site
Job Req ID: 29473 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems, Server Installation, Network Cabling, Hardware Diagnostics, Windows
Paris, Ile-de-France, France · On-site
Job Req ID: 29466 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems Servicing, Rack and Stack, Cable Routing, Network Equipment Installation, Hardware Diagnostics
Dubai, Dubai, United Arab Emirates · On-site
Job Req ID: 29472 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems, Server Installation, Network Cabling, Hardware Diagnostics, Windows
's-Hertogenbosch, North Brabant, Netherlands · On-site
Job Req ID: 29370 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Relationship Management, Technical Support, Troubleshooting, Customer Onboarding, Account Growth
Milan, Lombardy, Italy · On-site
Job Req ID: 29468 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems, Data Center Installation, Network Cabling, Hardware Diagnostics, Windows
Oslo, Norway · On-site
Job Req ID: 29469 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems, Server Installation, Network Cabling, Hardware Diagnostics, Windows
Taoyuan City, Taiwan · On-site
Job Req ID: 28717 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: PCB Layout, Cadence PCB Editor, OrCAD, Signal Integrity, High Speed Signals
New Taipei, Taiwan · On-site
Job Req ID: 29063 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Product Management, Product Marketing, System Architecture, Business Strategy, Technical Product Requirements
Merindad de Sotoscueva, Castile and León, Spain · On-site
$105k–$125k/yr
Job Req ID: 27443 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Power Supply Design, PFC, Flyback, LLC, Phase Shift
Merindad de Sotoscueva, Castile and León, Spain · On-site
$31/hr–$34/hr
Job Req ID: 28476 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Cold Calling, Email Prospecting, LinkedIn Outreach, Salesforce, Outreach
Taoyuan City, Taiwan · On-site
Job Req ID: 28498 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Product Engineering, Technical Collateral Development, Application Benchmarking, Root Cause Analysis, Technical Documentation
Taoyuan City, Taiwan · On-site
Job Req ID: 27982 Essential Duties and Responsibilities: Conduct thermal validation for both air-cooled and liquid-cooled projects. Develop and optimize thermal solutions, including fans, heat sinks, cold plates. Perform…
Skills: Thermal Validation, Thermal Simulation, CFD Analysis, Flotherm, Creo
Taoyuan City, Taiwan · On-site
Job Req ID: 28168 Essential Duties and Responsibilities: • Conceptualize, plan, and execute the design and development of liquid cooling solutions for server platforms; • Validate thermal compliance of systems and compon…
Skills: Liquid Cooling Design, Thermal Validation, Thermal Simulation, Flotherm, FloEFD
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29244 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Hardware Installation, Network Configuration, Cable Management, Rack and Stack, Troubleshooting
Merindad de Sotoscueva, Castile and León, Spain · On-site
$137k–$156k/yr
Job Req ID: 28341 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Deep Learning, Machine Learning, Linux Debugging, PyTorch, TensorFlow
Taoyuan City, Taiwan · On-site
Job Req ID: 28397 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Warehouse Management, SAP, Inventory Control, Forklift Operation, Shipping and Receiving
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29245 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Installation, Network Configuration, Cable Management, Rack and Stack, Hardware Troubleshooting
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The Technical Account Manager serves as the primary escalation point for global service customers, managing post-sales support and coordinating with engineering and sales teams. Responsibilities include monitoring service cases, conducting operations reviews, and planning onsite integration activities.
Candidates must have a bachelor's degree in engineering or a technical field and at least 2 years of experience in the IT industry. Proficiency with x86 products, Linux, and virtualization is required or preferred, along with strong communication skills and the ability to travel up to 25%.
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and need to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
• Travel is required (up to 25%)
$90,000 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
