Plano, Texas, United States · On-site
$70k–$148k/yr
Job Req ID: 28665 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: X86 Systems Servicing, Data Center Hardware Installation, Rack and Stack, Copper and Fiber Cabling, Hardware Diagnostics
Plano, Texas, United States · On-site
Job Req ID: 28665 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server troubleshooting, Hardware diagnostics, Field engineering, Preventive maintenance, Technical support
Castiglion Fiorentino, Tuscany, Italy · On-site
Job Req ID: 29223 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Solution Architecture, Business Development, Strategic Planning, Relationship Management, Negotiation
Merindad de Sotoscueva, Castile and León, Spain · On-site
Job Req ID: 29159 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Solution Architecture, Pre-Sales, x86 Server Architecture, Hardware Debugging, Technical Leadership
Castiglion Fiorentino, Tuscany, Italy · On-site
Job Req ID: 29223 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Solution Architecture, Business Development, Strategic Planning, Relationship Management, Negotiation
Taoyuan City, Taiwan · On-site
Job Req ID: 29132 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Export Classification, EAR Compliance, Due Diligence, KYC Reviews, Restricted Party Screening
Merindad de Sotoscueva, Castile and León, Spain · On-site
$170k–$200k/yr
Job Req ID: 28913 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: BACnet, Modbus TCP/IP, SNMP, OPC-UA, Ignition SCADA
Merindad de Sotoscueva, Castile and León, Spain · On-site
$71k–$80k/yr
Job Req ID: 29291 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales Account Maintenance, Technical Solution Selling, Data Entry, Customer Service, Order Tracking
Merindad de Sotoscueva, Castile and León, Spain · On-site
$170k–$200k/yr
Job Req ID: 28913 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: BACnet, Modbus TCP/IP, SNMP, OPC-UA, Ignition SCADA
Merindad de Sotoscueva, Castile and León, Spain · On-site
$70k–$138k/yr
Job Req ID: 29278 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Mechanical engineering, System engineering, Chassis design, Server hardware, ProE
Merindad de Sotoscueva, Castile and León, Spain · On-site
$71k–$80k/yr
Job Req ID: 29289 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales Account Maintenance, Technical Solution Selling, Data Entry, Customer Service, Order Tracking
Merindad de Sotoscueva, Castile and León, Spain · On-site
$70k–$138k/yr
Job Req ID: 29297 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Mechanical Engineering, CAD Design, ProE, System Configuration, Windows Server
New Taipei, Taiwan · On-site
Job Req ID: 27373 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Automation Testing, Python, Java, Shell Scripting, Docker
Merindad de Sotoscueva, Castile and León, Spain · On-site
$115k–$130k/yr
Job Req ID: 29140 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Product management, Power supply, PDB, Server systems, Product strategy
Merindad de Sotoscueva, Castile and León, Spain · On-site
$100k–$133k/yr
Job Req ID: 29281 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Procurement, Supply Chain Planning, Vendor Management, Inventory Management, NPI Support
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29278 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Installation, Network Hardware Configuration, Rack and Stack, Cable Management, Fiber Optic Cabling
Merindad de Sotoscueva, Castile and León, Spain · On-site
$115k–$130k/yr
Job Req ID: 29140 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Product Management, Product Strategy, Roadmap Development, Project Management, Competitive Analysis
Merindad de Sotoscueva, Castile and León, Spain · On-site
$71k–$80k/yr
Job Req ID: 29288 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales Account Maintenance, Technical Solution Selling, Data Entry, Customer Service, Order Tracking
Merindad de Sotoscueva, Castile and León, Spain · On-site
$95k–$120k/yr
Job Req ID: 28750 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Automation Testing, Python, Java, Shell Script, PHP
Plano, Texas, United States · On-site
$85k–$100k/yr
Job Req ID: 28665 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server troubleshooting, Hardware diagnostics, Field support, X86 systems, Linux
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Responsible for the physical installation, cabling, and technical support of server, storage, and networking equipment in data center environments. This includes diagnosing hardware and software issues and providing frontline support to end-users.
Requires a Bachelor's or Associate's degree in Engineering or Computer Science with at least 8 years of experience servicing complex X86 systems. Candidates must be willing to travel up to 50% and possess strong hardware diagnostic and communication skills.
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Join the Supermicro Global Service Installation Team as we build a world-class service organization. This position requires flexibility, including the ability to work nights and weekends, as you will be responsible for equipment installation in a data center environment. Your role will involve racking and stacking, as well as copper and fiber cabling for server and network equipment, and providing technical support for the hardware and software functionality of installed equipment.
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Knowledge of rack elevations/cable mapping for the installation of customer solution projects.
• Assist and support the deployment of server, storage, and networking equipment.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
• Conduct quality checks and test system functionality post-installation.
• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Be willing to travel up to 50% of the time to customer installations or to troubleshoot customer issues at customers' data centers by air or ground transportation.
• 8 years of experience in servicing complex X86 systems and components.
• Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
• Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
• Minimum 2 years of experience with Customer Support.
• Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to solve problems and make decisions as necessary.
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues promptly, and be proactive in driving solutions.
• Working knowledge of MS Suites with emphasis on Excel, PowerPoint & Project.
• Candidate must have the ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines, and have a demonstrated ability to learn and embrace new and changing technologies.
• Emphasize break/fix and onsite Customer Service/Support.
• Experience in communicating with internal and external customers to explain total solutions.
• Hands-on experience with enterprise-grade server hardware.
• Must be punctual and detail-oriented.
• Strong written and verbal communication skills, project management skills, and solid time management skills.
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
• Preferred certification in Windows, Linux, and network pr
$70,304 - $148,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
