Washington, District of Columbia, United States · Hybrid
$57k–$67k/yr
TITLE: Audience Services Director STATUS: Full-time exempt DIVISION: Marketing & Communications DEPARTMENT: Audience Services REPORTS TO: Director of Marketing POSTITION AVAILABLE: August 24th, 2026 ONSITE REQUIREMENTS: …
Skills: Front-of-house Operations, Staff Supervision, Customer Service, Volunteer Management, Scheduling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversees all front-of-house operations and manages a team of staff and volunteers to ensure an exceptional patron experience. Coordinates accessibility services, manages audience amenities, and serves as the Manager-on-Duty during performances.
Requires 3–5 years of experience in audience services, hospitality, or customer service with proven experience supervising teams. Proficiency in Tessitura and Microsoft Office is required, along with the ability to work irregular evening and weekend schedules.
TITLE: Audience Services Director
STATUS: Full-time exempt
DIVISION: Marketing & Communications
DEPARTMENT: Audience Services
REPORTS TO: Director of Marketing
POSTITION AVAILABLE: August 24th, 2026
ONSITE REQUIREMENTS: Primarily on-site (4-5 days)
IRREGULAR SCHEDULE DESCRIPTION: Frequent evening and weekend shifts for staffing performances.
THE POSITION
Studio Theatre is seeking a collaborative, service-oriented leader to serve as our Audience Services Director. This full-time position oversees the front-of-house operation that shapes every patron's experience, from ticket purchase through the final curtain call.
Reporting to the Director of Marketing & Communications, the Audience Services Director leads a team of an Audience Services Manager, box office associates, house managers, and volunteers to deliver exceptional customer service while ensuring the smooth operation of performances. This role also oversees audience accessibility services, volunteer engagement, and serves as a Manager-on-Duty during performances.
This is an ideal opportunity for someone who enjoys leading people, improving systems, and creating welcoming experiences for thousands of audience members. Must be available for evenings and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Audience Experience & Operations
Staff Leadership
Audience Services & Partnerships
Organizational Collaboration
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals, especially any individuals with disabilities, to perform the functions.
The position requires the ability to:
Work is performed primarily on-site in an active theatre environment that includes:
SKILLS AND QUALIFICATIONS
Studio Theatre is seeking an individual with considerable talent, passion for the theatre, and ability to advance institutional aims. We expect a candidate will have:
COMPENSATION:
For FT staff – This position is a full-time salaried exempt position with an annualized salary between $57,000 and $67,000.
Studio Theatre offers a generous benefit package including medical with a partial employer contribution and a funded HRA, dental, and vision insurance and FSA; long-term disability insurance; life insurance; 401K with an employer match; and commuter benefits. Studio Theatre time off policies include ten paid holidays, five floating holidays, separate sick leave, and annual vacation leave accrual starting at ten days for new hires.
Studio Theatre’s audience service hours vary based on the performance schedule (Tuesday through Sunday with show times starting between 2pm and 8pm). Studio Theatre’s remote work policy allows certain positions to work remotely up to two days a week plus exceptions on a case-by-case basis; however, this position typically works four to five days on-site due to the performance schedule. Due to the nature of live entertainment, all positions may require some evening and weekend work.
HOW TO APPLY:
Interested applicants can apply using this form.
If you need assistance filling out the form, please email [email protected] or call 202.232.7267 x 0 for assistance.
Studio Theatre is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.
Our Mission Studio Theatre is dedicated to producing the best in contemporary theatre. Our restless, innovative spirit generates an uncommonly rich and diverse body of work, encompassing provocative new writing from around the world, unique special events, and inventive stagings of contemporary classics. Devoted above all to artistic excellence, Studio Theatre strives to present audiences with extraordinary writing, sophisticated design, and stunning performance. Our commitment to connecting actors and audience is built into the very architecture of our building, where none of our four performance spaces seats more than 225 patrons. No theatre of comparable budget size operates such exclusively intimate spaces. Studio Theatre is also committed to nurturing future generations of theatre professionals. Toward this end, we offer rigorous theatre training for both adults and young people, provide year-long apprenticeships for early-career arts leaders, and involve emerging talent in the creation of our work. We believe in accessibility and inclusion, and open our doors to students and audiences across the region through a wide variety of outreach programs. A premiere cultural organization in Washington DC, Studio Theatre is proud to make a vital contribution to our neighborhood and city.
Offices: 1501 14th Street, NW, Washington, DC 20005, US
Our Mission Studio Theatre is dedicated to producing the best in contemporary theatre. Our restless, innovative spirit generates an uncommonly rich and diverse body of work, encompassing provocative new writing from around the world, unique special events, and inventive stagings of contemporary classics. Devoted above all to artistic excellence, Studio Theatre strives to present audiences with extraordinary writing, sophisticated design, and stunning performance. Our commitment to connecting actors and audience is built into the very architecture of our building, where none of our four performance spaces seats more than 225 patrons. No theatre of comparable budget size operates such exclusively intimate spaces. Studio Theatre is also committed to nurturing future generations of theatre professionals. Toward this end, we offer rigorous theatre training for both adults and young people, provide year-long apprenticeships for early-career arts leaders, and involve emerging talent in the creation of our work. We believe in accessibility and inclusion, and open our doors to students and audiences across the region through a wide variety of outreach programs. A premiere cultural organization in Washington DC, Studio Theatre is proud to make a vital contribution to our neighborhood and city.
Offices: 1501 14th Street, NW, Washington, DC 20005, US
