Wayzata, Minnesota, United States · On-site
Description The Guest Experience Champion serves as the voice of the guest and a champion of hospitality across all Steele Brands concepts. This role is responsible for ensuring every guest interaction reflects our commi…
Skills: Guest Recovery, Hospitality Management, Customer Experience, Conflict Resolution, Loyalty Program Administration
Wayzata, Minnesota, United States · On-site
Description The Restaurant Services Specialist provides administrative, communication, training, and project support for the Restaurant Services team. This role is responsible for maintaining operational resources, coord…
Skills: Administrative Support, Project Coordination, Training Support, Restaurant Operations, Communication
Wayzata, Minnesota, United States · Remote Solely
Description We are seeking experienced, highly motivated Franchise Sales Representatives to identify, qualify, and guide prospective franchise candidates through the sales process. This is an independent, commission-only…
Skills: Consultative sales, Franchise development, Lead generation, Relationship building, Financial acumen
Wayzata, Minnesota, United States · On-site
$90k–$100k/yr
Description What You'll DoMonitor inventory health across distribution centers and restaurants — on-hand inventory, days on hand, inventory turns, and stockout riskBuild and maintain demand forecasts and replenishment re…
Skills: Inventory Planning, Demand Planning, Replenishment, Supply Chain Analytics, Excel
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Guest Experience Champion manages guest feedback, recovery efforts, and loyalty programs to ensure exceptional hospitality across all brand concepts. This role partners with cross-functional teams to identify trends and implement initiatives that improve the overall guest journey and brand reputation.
Candidates should have at least two years of experience in hospitality, guest services, or restaurant operations, preferably with a degree in a related field. Strong communication skills and proficiency in customer experience platforms and Microsoft Office are required.
Description
The Guest Experience Champion serves as the voice of the guest and a champion of hospitality across all Steele Brands concepts. This role is responsible for ensuring every guest interaction reflects our commitment to delivering exceptional experiences while supporting restaurant teams in creating meaningful connections that drive loyalty and brand advocacy.
The Guest Experience Champion manages guest feedback channels, guest recovery efforts, loyalty support, and hospitality initiatives while identifying trends and opportunities to improve the overall guest journey. This role partners closely with Operations, Training, Marketing, Technology, and Franchise teams to ensure guest and team experiences remain at the center of every decision.
The Guest Experience Champion plays a critical role in protecting brand reputation, strengthening guest loyalty, supporting field teams, and helping Steele Brands consistently deliver experiences that Power Better Days.
Requirements
Revolutionizing the Health & Wellness Industry Through Innovative, Influential and Community-Driven Lifestyle Brands
“Revolution is part of my style and a part of good business. I dream something, and then I go build it.” – Steele Founded by serial entrepreneur and investor Steele Smiley in 2021, STEELE BRANDS® is focused on building best-in-class brands with health and wellness at their core. Current entities in the portfolio include made-from-scratch, fast-casual restaurants CRISP & GREEN® and PURALIMA®. STEELE BRANDS® combines world-class hospitality, a commitment to its community and most importantly, an exceptional product, with the goal to provide its customers with a 100% authentic and positive experience, every time. With hundreds of employees in 15 states and counting, STEELE BRANDS® is continuously seeking service-minded and wellness-driven people to join the team. More than just a founder and franchiser of great brands, Steele has served as Chairman of the Board and controlling shareholder of his numerous companies including Crisp & Green and STEELE Fitness. Under his leadership as Chief Officer of Lift Brands, a global wellness company that built and managed multiple fitness concepts. the company added over 1000 units in over 20 countries. At the time of his departure in 2017, Lift Brands was the largest privately held wellness franchisor in the world with over 2500 locations in 25 countries. Over the past decade, Steele has been called a Chief Executive Officer, Entrepreneur, Investor, Board Member, Creative Director, Founder, Chairman and Builder of Brands Worldwide – but most importantly, a people-person, team-player and caring leader with an overwhelming desire to make a difference wherever he goes. Having successfully worn all the hats, Steele is a seasoned executive that has conducted business all over the globe with expertise ranging from building world-class brands to building world-class teams; from investment banking to international development; from transforming businesses to transforming lives in many different industries.
View all jobs at STEELE BRANDS®Revolutionizing the Health & Wellness Industry Through Innovative, Influential and Community-Driven Lifestyle Brands
“Revolution is part of my style and a part of good business. I dream something, and then I go build it.” – Steele Founded by serial entrepreneur and investor Steele Smiley in 2021, STEELE BRANDS® is focused on building best-in-class brands with health and wellness at their core. Current entities in the portfolio include made-from-scratch, fast-casual restaurants CRISP & GREEN® and PURALIMA®. STEELE BRANDS® combines world-class hospitality, a commitment to its community and most importantly, an exceptional product, with the goal to provide its customers with a 100% authentic and positive experience, every time. With hundreds of employees in 15 states and counting, STEELE BRANDS® is continuously seeking service-minded and wellness-driven people to join the team. More than just a founder and franchiser of great brands, Steele has served as Chairman of the Board and controlling shareholder of his numerous companies including Crisp & Green and STEELE Fitness. Under his leadership as Chief Officer of Lift Brands, a global wellness company that built and managed multiple fitness concepts. the company added over 1000 units in over 20 countries. At the time of his departure in 2017, Lift Brands was the largest privately held wellness franchisor in the world with over 2500 locations in 25 countries. Over the past decade, Steele has been called a Chief Executive Officer, Entrepreneur, Investor, Board Member, Creative Director, Founder, Chairman and Builder of Brands Worldwide – but most importantly, a people-person, team-player and caring leader with an overwhelming desire to make a difference wherever he goes. Having successfully worn all the hats, Steele is a seasoned executive that has conducted business all over the globe with expertise ranging from building world-class brands to building world-class teams; from investment banking to international development; from transforming businesses to transforming lives in many different industries.
View all jobs at STEELE BRANDS®